I just got the job offer from Shell. Only last week did my medical check up. I applied in February 2007 and only got the offer letter in May 2007.  For phone interview normally done by the HR recruiter . My phone interview was done by a recruiter who just join Shell for 1 month only  and so my phone interview was simple and direct to  the point. They will be asking about background, work experience details and the important thing is your qualification. You have to be very details of your certificate , qualification , duration of study. If there is is any discepancy between your submission and your information in the phone interview , chance are they will seek clarification first before they can proceed further . For my SRD , I was called in Miri where they give free accomodation and flight tickets. During the SRD which last 3 hours , will be a challenge and you have to be really confident and know what to say and answer .  Tips:- most of the time the interviewer will be doing a lot of writing while you answer the question given. So if they suddenly look at you while you answer that means your answer is not right or some part that they should ask you to reconsider back your answer. So you have to give the answer in  other scenario in case they stop writing. It happens to me one time where i answer wrongly and the interviewer stop writing and repeat back the question . If you don't understand the question , please say so and ask the interviewer what does it means. They don't expect you to be 100% perfect. They just an honest answer from you and don't be afraid to admit that you are wrong . They just want to know how you solve the problems.

Ok. I am babbling too much .....hope my experience will help you all who will be going for SRD.

Contracts Administrator. They pay more than RM 10K