hi to everyone here

this thursday i got a interview in Shell which based on SITI cyberjaya, the pos
that i interview is IT support1,

Job Purpose: To provide a co-ordination point for all incoming and escalation requests as well as IT administration within the scope of Request Management Service Level Agreement and across all supported IT platforms and applications, encompassing network account security administration, application access administration and repository/records maintenance.

anyone know what the case studies, questions and procedure they will test me and ask me that day, please share ur exp to me or anyone in here. thanks