I think the minimum charges for the water is really too high. RM36/month is what Syabas charges for commercial units, but what I want to know is whether the entire block is charged en-bloc, or are we billed individually by Syabas? If charged en-bloc, then the management really should not be charging us with the minimum charges, otherwise I am sure they will be making a huge profit from this. And they have billed us for these minimum charges since July 2012. And is there really a need for the admin fee? Aren't they already collecting service charges?

Hi BizKLGuy,

Is the Maxis wired ADSL connection available in Setia Walk? I checked with the management office they said that phone lines are not available yet, so that leaves us with only wireless for now AFAIK. I would rather wait for the Home Fiber Internet if that is really coming but been promised that for months now as the last time I checked with Maxis they put the blame on Telekom and can't even give any definite dates.

I plan to make a complaint to MCMC on this if we really can't get fiber internet soon. Not sure how much it will help though, but if more residents complain it might push maxis a bit more.

Hi bizklguy thanks for the clarification. I have a residential unit in R3 block, and yes it does come with a phone wall jack. I got confused earlier when I was told by someone in the Management Office that even phone lines have run out but upon asking him to recheck, am told that it is available and we should also be able to subscribe to the 1Mbps ADSL if we get a phone line. What makes it even more confusing is that Maxis customer service on the phone do not know anything about it and keep asking you to subscribe to Maxis Home Wireless Internet instead. Seems like the only way to subscribe is to walk in to a Maxis Center and ask specifically for the home fixed line.

So now it seems certain that Fiber Internet will not be here in the near future. We are left with the choice of either having a slow but wired and largely unlimited bandwidth ADSL connection, or a choice of possibly faster wireless access that is limited with spotty coverage depending on your location. Definitely not up to standard in this day and age, and I will proceed with the complaint to MCMC. I suggest other residents here do the same.

i have a unit in R3 at the 17th floor facing LDP. The music/sound/noise from the pubs is loudest from about 9 pm-12 am weekdays and up to 2-3 am on Fridays and Saturdays. The most noise seems to come from the Beer Factory/Sector 7 who plays loud dance music all the way until past midnight, and their staff/customers also yelling (for me this is the most irritating part) which can go on till quite late. I can also hear the live bands/singers performing quite clearly although this tends to stop at around midnight.

If I close all the windows, the sound will be much reduced and muffled. I don't know the situation in R1 and R2, but it could be worse as they are closer to the Beer Factory area.

Actually i tend to open my windows most of the time, and the noise is loud enough to drown out the TV at times. It's 2.15 am now and The Beer Factory is still playing loud dance music which can easily be heard all the way to R3. I think there's a law against noise pollution such as this where the outlets cannot play loud music past 12 am or something. Will check it out and definitely bring it up to the Management next time I go there.

Have just sent a request to join, thanks!

Today i got a call from a lady in Maxis as a response to my complaint to MCMC (aduan@cfm.org.my). She confirmed that there is currently no plans for fiber to be made available in Puchong Wawasan area and Setia Walk. According to her, they are only planning to upgrade the existing ADSL lines to support higher speeds, but is unable to give me a timeframe or an indication of the package pricing etc. She is unable to give a reason why they cannot provide fiber other than to say that it is an internal reason.

I am not satisfied with this response as I think even if they can upgrade the ADSL, it cannot compare to fiber and the pricing will probably be much higher. As it is we are already having to pay RM113/mth on the existing 1Mbps ADSL with real download speeds of about 0.60 (i know because i have stayed in a previous location in Puchong Wawasan). I told her that I will tell MCMC that the matter is not resolved satisfactorily if they ask for feedback.

Maybe if more people make their dissatisfaction loud and clear it can make a difference.