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U Mobile U-Mobile Thread V4

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SUSnordingh
post Nov 4 2013, 12:14 PM

I not 24 hours here...
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I have been using Umobile MB128 since April 2012. Really happy with my package, most of the time, I will use up 20GB quota.

But for the last few months, since May 2013, I start experiencing slow speed with umobile. During weekday, start at 9am onward, the connection really slow, not even can open FB, ping timeout. Need to wait until 8pm to become stable. Weekend no problem at all.

Now even worse, problem will start from 9am until late night (11pm - 12am), even on weekend. I report my issue to umobile, this what I get.

QUOTE
Dear Customer,

Thank you for contacting U Mobile.

Kindly be inform that we have receive the complaint feedback for the case number TT: 2587656. 

Based on the feedback that we receive from the complaint where there were no abnormalities found on the complaint area as we check on the complaint area where there High number of users at complaint area which may cause the slow connection.

For enquiries, dial "1318" if you are calling from your U Mobile phone OR dial "(+6) 018 388 1318" if you are calling from other fixed or mobile phone lines.

Thank you.

Sincerely,
Sri Mangalaeswaran.
Customer Service
U Mobile Sdn Bhd


Only happen in my area. When I go somewhere else like Selayang, Cyberjaya, no problem at all.

I still keeping my line as I want to use with 4G when available and I can claim the bill with my company. biggrin.gif
SUSnordingh
post Nov 4 2013, 02:46 PM

I not 24 hours here...
*******
Senior Member
4,419 posts

Joined: Mar 2006
From: Where did you see me?
QUOTE(CnY Garage @ Nov 4 2013, 02:22 PM)
haha just pray harder everyday
*
yeah... everyday for almost 6 months already...

every week i will check for umobile 4G signal to appear on my Mobile Partner software. sweat.gif

This post has been edited by nordingh: Nov 4 2013, 02:59 PM
SUSnordingh
post Nov 4 2013, 04:18 PM

I not 24 hours here...
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Senior Member
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Joined: Mar 2006
From: Where did you see me?
QUOTE(monstrebel @ Nov 4 2013, 03:28 PM)
stated on the broadband device ; Huawei Mobile Broadband .i think newly umobile broadband that can support up to 21 mbps.
*
Huawei E3131?




Attached thumbnail(s)
Attached Image
SUSnordingh
post Nov 4 2013, 07:38 PM

I not 24 hours here...
*******
Senior Member
4,419 posts

Joined: Mar 2006
From: Where did you see me?
I don't play any game anymore, not even candy crush, just use for FB and youtube (and lyn).

Tonight a bit stable. ping to google, give a good results. around 50 - 100ms. maybe because not so many traffic yet. When everybody back from holiday, the speed will become worst.

So lucky I got Maxis LTE as backup when I need to do my work at home.
SUSnordingh
post Nov 4 2013, 08:06 PM

I not 24 hours here...
*******
Senior Member
4,419 posts

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QUOTE(digilife @ Nov 4 2013, 07:46 PM)
Anytime Maxis LTE is much better than Umobile DC HSPA+

Lets keep out fingers crossed that UMobile LTE will be launch soon.
*
I start getting time out already.

Attached Image

my maxis LTE...
user posted image

not much but this will speed up my job because upload is fast.
SUSnordingh
post Nov 4 2013, 10:39 PM

I not 24 hours here...
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QUOTE(albertteh @ Nov 4 2013, 09:03 PM)
gprs, edge, h+, lte or 4g are just the same. All are depend on these (so call, great telco) server are capable of handling large volume traffic at one time or not. This morning at 3am-6am my Yes 4G network crawl slower thn my over quota umi28. haha
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Agree with you on that. But at most I can connected without any problem for 17hours+ with Maxis. With Umobile, sometime need to reconnect more than 10 times in 1 night. Very seldom Maxis give me a problem.
SUSnordingh
post Nov 4 2013, 10:54 PM

I not 24 hours here...
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QUOTE(monstrebel @ Nov 4 2013, 10:44 PM)
i heard that umobile sharing the same signal tower with maxis.is that true?coz i wanna try maxis Rm128 /28 gb per month.but some of my fren says that if u mobile sucks at ur place,maxis even worst than umobile T_T
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If your area don't have umobile, yes, it's will roaming to maxis network. So whatever maxis can give you, you will get the same things for umobile.
SUSnordingh
post Nov 5 2013, 12:08 AM

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QUOTE(albertteh @ Nov 4 2013, 11:52 PM)
Heard tat, it started frm Oct 2nd. Last time frm Celcom is jz suck whn roaming
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U MOBILE SCALES NEW HEIGHTS WITH 3G NETWORK EXPANSION

Kuala Lumpur, 1 November, 2012 – U Mobile Sdn Bhd, Malaysia’s most dynamic and innovative telco, is connecting the orange dots across Peninsula Malaysia, with the announcement that its customers can now enjoy 3G coverage and high speed internet services in every state. This is as a result of the activation of its 3G Radio Access Networks (RAN) sharing with Maxis Berhad (Maxis).
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