Recently, I signed up the phone bundle with U Mobile U28 for 2 years. I paid for the phone with cheaper price and there is an advance payment RM2xx for this smartphone bundle.

As promised by their officer during signing up, this advance payment will be knocked off / offset for the first 7-8 months bill. In this case, I don't have to pay for the first 7-8 months if I don't actually make phone call or send more than 200 sms.

However, things do not go the way as they promised because they keep billing me RM 28 + RM 3 itemised bill + 6% tax for consecutive 3 months.

About a month ago, I called up the 1318 for complaint with report number but never come back and also went to the U Mobile service centre (which I signed up) but I was told they would sort it out.

Yesterday, I called 1318 again.
Don't mention about waiting time which took me 10 mins. Look at U Mobile facebook. People complain like hell for their 1318 in every post of their promotion. No one picking up the call.

The consultant over the phone said that the previous report about a month ago has not yet been resolved. He is lodging new report now for my complaint.

Secondly, does anyone know how this autobilling / additional 250mb work? I signed up autobilling and they started billing since last month. No additional 250mb came in last month and this month.

Is U Mobile so bad?

[quote=lacosz,Dec 1 2012, 01:02 AM]
hey guys.. i'm newbie of u mobile.. i'm currently using U28 plan.. data will be renewed for every 1st of the month right? i remembered the staff told me that.. but until now i still haven't receive any message and yet i checked for my usage.. still haven't renew. btw i exceed the usage.. cn anyone help? thx

I am also using U28 and facing the same issue. Last few months, they will reset. They never reset this time evening in the evening of 1 Dec.