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U Mobile U-Mobile Thread V4

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karheng
post Aug 26 2012, 09:29 PM

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finally got my first time experience roam with maxis 2G today. The different is the EDGE speed is better than celcom 2G last time.
karheng
post Jul 14 2013, 04:56 PM

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QUOTE(blacktone77 @ Jul 14 2013, 03:33 PM)
juz wanna share my most horrible exp wif uM.got my bill need to pay my broadband for month of june,after 2 days wnt to Berjaya Times Square to make payments.Come there suprise : SYSTEM DOWN a.k.a cannot make payment  sad.gif .next week came suprise AGAIN: SYSTEM DOWN!! hmm.gif  coincidence?.nvm,next week i will come again.few days later got message about my outstanding bill then afterwards i've been disconnected. mad.gif .went again to service centre,suprise....suprise....suprise....!!!!SYSTEM DOWN!!! mad.gif ask the staff there but seems like i'm invisible,they pass me from other counter to the other till i'm upset & juz went home.coming again by the end of the month & almost give me a heart attack! guess what...???yes u're right : SYSTEM WTF DOWN!!!!lost my patient,almost shout at the staff but still can't make payment.call the service centre want to filing a complaint,asking them about my balance quota since they disconnect me earlier on.managed to use only 1gb from 5gb quota & they said it will be forfieted since it's already the end of the month,feel cheated mad.gif .they said will lodge a report,need to wait 3-5 day & they will call back.waiting...like crazy  vmad.gif  no response,called back again to the service centre,trying calling million times but no answer.when finally been answered this is what they said to me "yes sir,your complaint had been filed,i'm looking at the monitor right now,you still had to wait for them to called you".lost hope.went to the service centre to make a payment and asking about my complaint & my oh my...to my suprise!!!there's no record about my complaint mad.gif  vmad.gif .she asked me about my complaint record number but i said the operator didn't gave me any number at all.then had to filed complaint back again & had to wait another 3-5 more days.which is already due,not only i've been treated like a piece of s**t,in the end i've lost my quota plus ended paying additional RM10.00 to connect back my internet plus my bill.next week if no call from them i will bring this matter to the consumer tribunal!!! mad.gif
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why can't you just pay online?
even you can search here, got seller can settle bill for you.
unless you don't have any online banking or credit card.
as i know, pay bill can use top-up to deduct.
karheng
post Jul 14 2013, 05:34 PM

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i even pay RM0.15 thru M2u, why you need to go to BTS to pay your bill + parking + petro at the first time?
you can even pay your bill at petrol station which is e-pay system available, just bring you bill will do.
karheng
post Jul 20 2013, 07:18 PM

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QUOTE(philip42 @ Jul 19 2013, 03:16 PM)
Guys why did my unused minutes didnt roll forward when i renewed my umi 28?
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you need to get your credit enought ( more than RM28 ) and let it auto renew. If you top up only after 30 days and activate 28, all balances gone.
karheng
post Jul 24 2013, 12:49 PM

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yup, internet speed slow down at night, i also already terminate my broadband last month after contract. Morning and afternoon no problem, can up to 15Mbps at some area. At night become less than 1Mbps. I tot only my area got problem. Last time can get 3-5Mbps. Look like they are "combine" the traffic with maxis. And maxis 3G even worst ( at my area ). They already stop expand 3G at my area, so i have no choice to buy 4G LTE modem and use it becoz under contract. It improve a lot since now not many 4G user here.

I'm still using UMI28, but no more U broadband since i already got another line with maxis 4G LTE biz68.
So if you think you want to switch to maxis, better test the speed at your area. Some area still can get good 3G/H+/DC.

karheng
post Aug 9 2013, 03:12 PM

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QUOTE(desmond0806 @ Aug 9 2013, 02:14 PM)
Just sharing for Sarawakian users... Living in Sibu..
not too sure if there is any reload centers in sarawak for Umobile..
3G speed constant 1~3 mbps... highest 6mpbs(afternoon)
coverage for sibu, not bad... consider as good as other operators.. but i think no reload center here..
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all major online banking provide UM reload. If you don't have online banking, just go to 7-11, petrol station, even some supermarket also can find reload. I think today you can easily found 1 near your place.

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