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U Mobile U-Mobile Thread V4
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CnY Garage
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 Nov 2 2012, 10:17 AM
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QUOTE(dctrue @ Nov 2 2012, 01:32 AM) oh ok thanks, though it should be same with uk telco. then which mean if my amount balance has been deducted, then i must be excessed the free calls / sms already right. btw, we couldnt even check when our u28 packages ends? bill cycle start with every 1st day of the month meaning your data refilled every 1st day of the month 00:00  |
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CnY Garage
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Nov 2 2012, 10:41 AM
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QUOTE(coolstore @ Nov 2 2012, 10:33 AM) is that the air time bonus for prepaid making international call change to that we will be getting air time bonus only at the 2nd reload, not within how many hours after making the call? just do like this way, call 1st, then only reload, then call again, then 100% got the bonus  few days ago i call google 1st, then reload 30, then call google again, next day get RM 4.5 then 1 day later i reload RM 10 again, got RM 1.5 too, so not confirm is call before reload or reload b4 calling, |
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CnY Garage
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Nov 7 2012, 03:03 PM
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QUOTE(nymerine @ Nov 7 2012, 01:31 PM) Ouch. Just a stone's throw distance made that much differences eh? YOU LUCKY LO |
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CnY Garage
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Nov 7 2012, 05:12 PM
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QUOTE(khainiz94 @ Nov 7 2012, 04:12 PM) Just wanna ask... Anyone here from Seremban??? I already use U Broadband for more than 1 yr MB 128... Before this I can get max 30 Mbps via Huawei E372 connected to DC-HSPA+ signal... And full 5 bar signal at my house... But I dunno what happen to U Mobile since kerjasama with Maxis, their network is getting worse... Now already 3 days my signal bar is really weak, always one bar or no signal at my house... Internet connected to DC-HSPA+ but the speed is extremely slow... Last I checked I only get 0.32 Mpbs download 0.12 Mbps upload... My broadband not pass their limit quota yet... I called them they said they don't have any problems with their network... Please help me... Now I can't browse the web properly because of the signal always putus2... is your connection show U mobile (ROAMING) ? try manual select network and choose U MOBILE, since maybe your connection in MAXIS 3g |
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CnY Garage
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Nov 7 2012, 06:23 PM
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exceed quota not exceed 0.2mbps lo ...
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CnY Garage
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Nov 8 2012, 09:09 AM
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QUOTE(markchan @ Nov 8 2012, 08:11 AM) oh i found it! UMI 28, 200 mins & 60 sms Any excess of minutes and sms will be forfeited. How do I check my usage and balance? STEP 1 - Dial *118# STEP 2 - Select 3 for ‘Mobile Services’ STEP 3 - Select 1 for ‘Unlimited Mobile Internet’ STEP 4 - Select ‘Check Usage / Semak Baki’
Added on November 8, 2012, 8:36 amDamn this makes post paid looks bad! which is good lol more competition to make the telco fight postpaid got add on pack that makes call rate = RM 0.1 / min and sms < 1 cent http://u.com.my/postpaid-packages/postpaid-add-on-packunderstand why ppl scare of postpaid, just take care of your IC when subscribe anything with IC photocopy, must crossed clearly, like FOR UMOBILE 018 1234567 ONLY, then at least your IC is safe for only 1 application |
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CnY Garage
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Nov 14 2012, 09:32 PM
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QUOTE(khainiz94 @ Nov 14 2012, 09:07 PM) What hiccup??? I call them they said don't have any problems at Seremban... This is too long to wait... Now I'm relying on Hotlink BB, top up everyday because of U Mobile really poor signal... Unable to surf the web properly...  really no comment for me since me here everywhere also can reach 1-3mbps, but the most funny part is my house got no maxis coverage but umobile 3g, haha congratz you find your best suit broadband, no telco is perfect |
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CnY Garage
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Nov 15 2012, 10:21 PM
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QUOTE(Ichirune @ Nov 15 2012, 05:42 PM) New U-Mobile user here (actually not yet). I just get the sim card and tried to put it into my droid, and it says SIM card not provisioned MM #2, means that the card isn't registered and no service but the seller already help me to register the service. Is there a need to send my serial number to U-Mobile to solve this problem? just type *118# and follow the instruction to register yourself if bought from 7-11 if bought from any umobile dealershop, must get back to them to register, other dealer can't help, even center |
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CnY Garage
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Nov 16 2012, 06:34 PM
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QUOTE(khainiz94 @ Nov 16 2012, 10:48 AM) All your problems same like me... Area at Seremban... I can get 3G but the line really sucks... No signal to one bar only... Same with my U Mobile phone... Really hard to get decent 3G signal... Speed is so much worse... Below than 300 kbps... I thought I'm the only one having this problem... Already more than 1 week...
Added on November 16, 2012, 10:48 amJust report to CFM... Already report it and they currrently taking action...
Added on November 16, 2012, 12:42 pmI rarely bring my broadband anywhere... Just sit at my home... It seems that you don't understand my problem... I need internet connection... Paid RM 128 just like that and not able to browse the internet... Plus had to top up my Hotlink BB every 3 days because of U Mobile signal is getting worse at my area... Always disconnected suddenly and extremely slow browsing... Just wasting my money... I just called them and they just cancelled my report by confirming no problem at my area without telling me... Now they said they make a new report and have to wait until Monday then the technician call me back... WHAT!?!?! Are you kidding me... If not I will bring this problem to SKMM and they gonna have a big problem... I don't care much if the problem is only 2 to 3 days but until next week already 2 weeks... Almost half of the month I cannot use the internet and 18 GB of quota just fly like that if the problem is not resolved within this month... agree with digilife too, what i mean is strongly suggest that you should report this so they knew the exact problem, since they will just reply you what they see thru the system but not face to face settle your problem like TM old style.. unfortunately we can't contact to their technician and their technician almost 99% won't call us... their different departments work separately and always can't solve the problem efficient enough... so better show them how serious it is, fight for the better |
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CnY Garage
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Nov 21 2012, 11:00 PM
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QUOTE(nymerine @ Nov 21 2012, 10:01 PM) What is the email address? I've been searching on their site, no email address to send infos. customer.service@u.com.my |
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CnY Garage
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Nov 23 2012, 02:13 PM
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QUOTE(j-insigh @ Nov 23 2012, 01:10 PM) i've been on pending status since 3 working days. This sim card I got it from my friend, who is happen to be an agent for umobile at PG. But the status is making me frustrated. Should I just go to the main office of Umobile, and do the process again since i can see only take 1-2days for the transition. wat u guys think? nothing to compare for the standard of their internal process staff, fast or slow just depends your luck on the efficiency of the staff |
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CnY Garage
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Nov 28 2012, 01:04 AM
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QUOTE(blacktubi @ Nov 27 2012, 11:02 PM) Surprisingly 64kbps But you still can whatsapp and iMessage  Just no browsing  haha youtube need 500kbps above for smooth surfing, so you may pause 7min for 1min short click facebook then i think sure fall asleep before it is loaded, by the way 64kbps use on whatsapp more than enough |
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CnY Garage
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Nov 28 2012, 09:16 AM
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QUOTE(nanamizuki @ Nov 28 2012, 08:00 AM) guys...need some help my prepaid unlimited internet 28 expired by yesterday. then my credit r,28 got deducted straight away after expiry of my umi28 but then no confirmation sms received....check *118*3*1*3# showed me no updated free calls and free sms..so how ah???is it supposed to wait 1 don't worry, when you check back the past conversation, usually just delayed |
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CnY Garage
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Nov 29 2012, 08:40 AM
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QUOTE(azrash @ Nov 29 2012, 01:45 AM) seriously? that is their official answer? can't believe that is their agreement. this thing should be seamless. it is just like the international roaming issue after customer service, call center, internal marketing support different answer, their CEO mention, there is no international roaming for PREPAID sim the answer from different departments are, auto roaming, need to register over the counter ... call to call center to activate ... bla bla bla |
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CnY Garage
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Dec 3 2012, 10:52 AM
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QUOTE(zurggie @ Dec 3 2012, 09:24 AM) I'm a Digi SmartPlan user and planning to change to U Mobile. Already tried their prepaid data and satisfied with it. But the plan I going to subscribe is postpaid plan. I already going thru this thread and I can say that most user satisfied with U Mobile but what I read in U Mobile Facebook page is totally different. Something about U Mobile customer service being suck. Any problem with their postpaid plan I should aware of? So far with Digi I had no problem with internet connection. I just fed up with Digi because you see their Ad everywhere (even in this page) but they didn't improve at all. Their Smart Plan also not so smart anymore because even other telco already offer attractive data plan, they still with RM48 for 1gb with 5kbps after past FUP. sometimes you must understand that, ppl won't be that free to praise how good umobile is at facebook, but they are free to complain ...  |
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CnY Garage
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Dec 5 2012, 11:10 PM
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QUOTE(cheeyc @ Dec 5 2012, 10:59 PM) hi i dunno this is the right thread to ask but I plan to switch to umobile prepaid/postpaid but I am currently using Digi prepaid with rm2xx remaining balance. Can I retain the phone number 012(jump from maxis) and will Digi refund the remaining balance in my prepaid? hehe, would your gf return the gift you bought for her when break up ? just kidding ya |
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CnY Garage
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Dec 6 2012, 10:24 AM
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QUOTE(tom_87 @ Dec 6 2012, 09:12 AM) i dont think so...maybe u can transfer the credit to someone using digi at a bit cheaper price...  but not for some special pack that not allow to transfer the credit, even available also <>RM15 ... better share it and let it go ... |
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CnY Garage
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Dec 6 2012, 12:18 PM
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QUOTE(nymerine @ Dec 6 2012, 12:04 PM) Nope, people don't use economy data plan for downloading aren't they? Plus I'm on a moving vehicle, speed may vary place to place. Is it only some places can roam on Maxis3G? Kelantan has wide coverage for Maxis3G since I'm previous user of Maxis. agree, mobile internet is for high mobility only, still fibre most stable .... can't be denied |
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CnY Garage
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Dec 8 2012, 08:43 PM
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QUOTE(nymerine @ Dec 8 2012, 08:30 PM) I just paid my bills online.. so any idea how to see my detailed bills? RM24.15  for U28? u.com.my right bottom corner got self care login to see everything u28 is pro rated, you must be active few days from 1st january |
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