That's a pretty lame excuse given by TM themselves. You saw how simple the 3rd party router guides by both Unifi and Maxis users overcame this simply but logging into their BTUs and untick VLAN tagging and select port binding for the supposed ports.

Is it hard for the installers to configure these settings according to which isp the customer selects? It only takes less than 10minutes to configure the 3 VLAN IDs(internet, voice and IPTV) if you have access to the BTU and untag them at the desired ports so that you can use any routers after this point at the built in switch ports on the BTU. Another suggestion is to ask your vendor to write a simple firmware update/flashing software to automatically pre-configure the different VLAN IDs according to different ISPs.

Why is it so hard to train them when they can already set up the accounts inside your home gateways? If they are not up to it there's always the vendor to pre configure your BTUs according to which ISP you're going to set up for with proper sticker labelling.

If they can do this customers don't even need to touch their BTUs because they can freely connect their favourite routers to the BTU ports as the wish.  You get to save the cost of having to supply a POS router and force it down to customers.

Well legal or not it's because they themselves made the whole setup so troublesome that encouraged this sort of attempts. Right?
All the customer wants is that they want to plug in their own favourite routers into the the BTU switch port. IF you've done it correctly and lock it up no one will one to touch it because they get to play around with their routers instead.

You know the HSBB contract? If you want both services from ISP they'll have to pull another fibre line with another BTU into your premise.
A whole new set of equipment will have to be dispatched to you from your BTU, router and cordless phone all stated in the contract.
I've also never seen cases where you can subscribe both Streamyx and Jaring DSL on the same phone lines. you can do that with FTTH?

QoS? That's already well taken care of with the different VLAN IDs on the ethernet packets. The separate VLAN ID for IPTV is to ensure uninterrupted bandwidth needed for TV when you use the internet.It's already taken care of Bit Torrent sessions never interrupts the TV or the phone.

he strategy they're configuring the BTU is really bad and inflexibly troublesome. That's what I have to say. You don't want customers touching the BTU then you preapre a nice port for them to plug in any router they like.

TM wants the BTU locked up and they are not being open enough to their customers. All the VLAN IDs that they have and protocols are all these while hidden and if it was not the contribution of some veteran knowledgeable users here doing self discovery it would have been kept secret till everything is blurred caught up in a smoke.

Talk about professional. Why isn't all these clearly explained in their user start up guide and provided users a detailed information of what ports is to be used on their BTU, what kind of settings is to be done(untagging, what protocols are used in place, which 3rd party routers are certified with what firmware versions can be used to replace the POS DIR-615, Thompson?)

They just hid every detail that is from users letting them to find for themselves.

Again as I said if you want to lock up the BTU then at least tell the customer what comes out of your ports.

If you can many people will be delighted to subscribe multiple residential Maxis 10mbps packages to bond them for cheap 30mbps instead of buying expensive.
I would also like to bond a 10mbps Maxis Fibre + 20mbps Unifi VIP20. All together I get 2 fixed phone lines(with 2 cordless phones), 30mbps bonded speed, HyppTV IPTV all at once.

You know their T&C never allowed this in the first place.

By removing(stripping off the VLAN) on a specific port of the BTU, it allows you to buy ANY wireless router you like and use.
Why do you want to complicate it for your customer? If they want to control and lock the settings of the BTU, consumers have no issues with that but they want their own plug in their favourite routers beyond your property(the BTU).

Say I'm at the clinic dispensary and you're supposed to pass me my medication from your room which you won't let me in to see inside, you don't want to tell me what you're going to pass me and which hole you're going to use? Then what's is this supposed to mean? You want me to figure out myself by self discovery or just take whatever you throw out?

The least you can do is tell your customers what VLAN ID is bound to which port and what they are used for. Not leave them in the dark.
There are those who are more knowledgeable who wants to configure their own switches/routers will find this very useful for their work.

Then the T&C you signed will include 3 times the install visits, 3 sets of equipment and 3 separate billing?
Are you talking about customized arrangment by sitting down and discussing with a TM manager?
That's an entirely different story and I'm not sure he'll allow you to do so unless you're willing to pay for the leasing of a single fibre strand all to yourself. Again this is isolated rare case of provisioning not meant for the masses.

Please la not that kind of cheap stuff. I know you're going to say the expensive ones will have VLAN untagging capabilities so what's my problem but no, what if I choose not to complicate things and have them turned off?

The intention of this thread is to ask WHY would TM want to lock up the BTU and at the same time keep the VLAN settings of the ports away from the user while requiring them to have a router that have VLAN tagging capability that complies with them?

-Then you have answers coming in and say it's because the BTU can be used by many ISPs who shares the same network with it so it must be locked up to allow the provisioning of multi ISPs on a single BTU allowed only for 1 household.

-Next another person is telling me that his close friend is using 3 different ISP internet accounts on 3 different ports of the BTU by gaining exclusive access to the BTU changing its settings inside.

I'm not saying that router tagging is a problem but why complicate a set up by having additional hardware when you can do it with less boxes?

You can already configure your BTU to provide the necessary ports and accomplish VLAN untagging, I don't mind if it's because you want to provide a wireless access point and internet sharing with the additional router. But why get the router to untag the VLAN services when you can do it already with the 1st device which is the BTU?

I know with Unifi, there are already compliant routers being sold that comes preconfigured to work with Unifi, but how about the other HSBB ISPs?
They need to rely on their routers instead for the FXS phone ports as well as configure their own routers accordingly to work with the different VLAN IDs instead.

Is this some sort of a dirty monopoly strategy that TM keeps itself from the other players? They maintain better support and keeps a simpler setup for themselves in order to stay ahead of competition?

Why am I asking this? It's because there's no official guidelines and VLAN ID lists for all the different ISPs just in case the other ISP users want to configure their routers. They need to keep playing the guessing game, they are stucked with a crap router supplied by their ISP, they are getting different results in different areas. They don't even know which port is configured to have what at the BTU suchas which has port binding to which VLAN ID, which has it tagged etc.

I am not bothered if you can configure your BTU to gain access to 3 different ISPs on 3 different ports or even bind them all because it's ILLEGAL to do so. How you managed to gain access into it is also not a concern probably because it's done by inside staffs.

The only interesting thing I want to know now is what is being pumped out of those ports that you secretly keep in your locked BTU for users to use and why can't you just make BTU pump out clean ethernet packets stripped of their VLAN tags from those ports to make everything simple for everyone?

I am not bothered if you can configure your BTU to gain access to 3 different ISPs on 3 different ports or even bind them all because it's ILLEGAL to do so. How you managed to gain access into it is also not a concern probably because it's done by inside staffs.

What is the problem? Your friend has broken into other people's property and did something illegal.

How you did it I don't want to know but I know the user has all the rights to make use of the ports of the BTU assigned for internet with their own devices. Yes you might find life easier with Unifi, but other ISP users are not.

What are you going to do about it Maxis, P1, Celcom, RedTone about your wholesale leasing from the incumbant HSBB wholesale provider? They selling you something and held back added advantages to themselves to downplay competition?

This is an easy challenge. Please ask TM to start providing subscribers with the necessary user/passwords needed for accessing their BTUs then. I don't want to start hearing stupid excuses from then for denying me the password saying you can't touch the BTU.

Please allow current Unifi users that have their contracts ending soon or have ended to apply for Maxis Fibre 10mbps. Tell them there's no need to arrange a TM contractor to come to their house. Just have the Maxis technicians come over and give them the new router settings to connect. Oh yeah, can I skip the initial installation charges?

I already have a BTU sitting here ready to just make the switch by just changing configurations.  Will I be entitled for further savings because you're not going to give me a new BTU, waive the charges for pulling another new drop line and contractors spending another half a day at my house?

I wish to continue using the DLink DIR-615 for my Maxis service. Do you think the Maxis technician will allow me to keep my new Thompson and continue using my DLink?

This sentence is all we that wanted to here right from the very start of this thread.
The ability for the Unifi technician to reconfigure the ports when he makes the appointment to your house.

I would like to know is, can the customer make a simple request to the techncian to leave the tagged option for a particular Internet VLAN ID unchecked to facilitate the unstripping of the VLAN tags inside the BTU itself?

I am most interested in this because it'll allow the customer later to use any router he wants on port 1 without the need have VLAN untagging features. Can? Is that too much of a request to ask?

Are you sure? I've heard that some Unifi users had to pay for their damaged STB and routers after having their getting damaged after a year or so. The BTU is confirmed to be TM's property with a lifetime replacement.

Equipment warranty : Lifetime
Price: RM 500
http://www.tm.com.my/unifi/home/Pages/equipment-BTU.aspx

But the Residential Gateway aka router:

Equipment warranty : 1 year
Price: RM 120.00 (effective 25th April 2012 onwards)
http://www.tm.com.my/unifi/home/Pages/equipment-RG.aspx

STB:
Equipment warranty : 1 year (only for STB)
Price: RM 400.00 (effective 25th April 2012 onwards)
http://www.tm.com.my/unifi/home/Pages/equipment-STB.aspx

Your answer is fairly straight forward. At the end it's just all up to the TM installers themselves giving different treatments to their clients. They may choose to do it if you pay more, they want to help you a not or keep it to themselves.

Great, that would mean TM is refusing to entertain replacement claims and at the same time wants to hold the ownership of all the equipments supplied to HSBB users?

From what I understand, the router, DECT Phone & IPTV STB belongs to the customer after 1 year. If you cancel within the first year, you will have to return them. But after the 1st year, its yours to keep even if you cancel.

Only the BTU belongs to TM and must be returned if you cancel your service.