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What about Signature Kitchen?
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TSkarichiken
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 Jul 21 2012, 06:42 PM, updated 14y ago
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New Member
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What about Signature Kitchen?
I bought a new house and recently I was doing renovation which included installation of kitchen cabinets. I took my time to search around and finally to go with Signature Kitchen. Though they are a lot more expensive than some of the other local makes, I went with them since I guess they are one of the more popular around.
Since making the booking a few months ago, the kitchen is now almost complete and looking good.
Since today, I want to share my experience with Signature Kitchen when it comes to their installation.
1st visit – The contractors came to install the cabinets, drawers and accessories. They came about 10:00AM and finished about 5:00PM. Later I found out that a drawer handle, was missing, a swivel basket is missing and a glass panel in the cabinet is missing.
Effort from me: 1 day leave and drove 100km to my new house and back. All in all, it was a very productive day.
2nd visit – The next contractor came to measure the Counter Top.
Effort from me: Took time off from work and drove 100Km. Waited for the contractor for 1 hour. The measuring took only about half hour.
3rd visit – Another contractor called me to say that they are coming to collect the garbish from the 1st contractor.
Effort from me: Took time off from work. Drove 100Km. Garbage collection took about 10 minutes.
4th visit – Counter Top contractor came to install the granite.
Effort from me: Tool 1 day leave. Drove 100Km. Installation took about 3 hours.
5th visit – Next contractor came to measure the Glass Panel for the wall. That took about half and hour but I had to wait 1 hour for him because he was late.
Effort from me: This happened on a Saturday so I need not take leave. Drove 100Km.
At this point I started to beg Signature Kitchen to please organize the contractors in as little visits as possible.
6th visit (today) – Glass Panel contractor was suppose to come at 10AM to install the glass panel. When I arrive and called them, they said the appointment is at 1PM. I call Signature Kitchen and they say they cannot do anything. A plumber was also supposed to come to install the sink and piping but did not show up.
Effort from me: Since it was a Saturday, no need to take leave. I drove 200Km and 5 hours spent waiting. The installation only took 1 hour.
So far it has cost me over priced amount of money + 700 kilometers + 6 visits. They still need to install the missing parts from the 1st contractor and also the plumbing which did not show up today.
I do not know how many more visits and how many more kilometers it will cost me before the damn installation is completed.
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| KENZO |
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Jul 21 2012, 08:22 PM
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Signature Kitchen is big company..... What about their pricing? How much expensive compare to others?
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tallrice
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Jul 21 2012, 09:16 PM
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Getting Started
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i go to 1 of their new branch in penang gurney plaza... very lan si lan yong... total ban now
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lingleeyen
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Jul 21 2012, 11:50 PM
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Your mistake for not lurking around here before deciding. If you have read what other forumers have written, you would not have gone to them.
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SueAnnie
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Jul 22 2012, 09:00 AM
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Getting Started
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how about signature kitchen kuantan?? I want to deal with them.. afraid if become like that..
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lingleeyen
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Jul 22 2012, 09:41 AM
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QUOTE(SueAnnie @ Jul 22 2012, 09:00 AM) how about signature kitchen kuantan?? I want to deal with them.. afraid if become like that.. Why not scout around for independent contractor, those recommended by friends, family. Since SK has bad reviews, why take the risk? |
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SueAnnie
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Jul 22 2012, 10:10 AM
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Getting Started
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what i like about signature kitchen is their carcass is steel not other contractor they use plywood..
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TSkarichiken
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Jul 22 2012, 10:11 AM
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New Member
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I am going for a furniture maker for my wet kitchen cabinet and wardrope. No more Signature Kitchen. Learnt my lesson.
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SueAnnie
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Jul 22 2012, 10:33 AM
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Getting Started
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QUOTE(karichiken @ Jul 22 2012, 10:11 AM) I am going for a furniture maker for my wet kitchen cabinet and wardrope. No more Signature Kitchen. Learnt my lesson. I will check with other contractor, since I live at Kemaman, very limited choice of contractor. |
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bafukie
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Jul 22 2012, 01:58 PM
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I seriously think there are other lesser known contractor tat does a better job than them... Mind u a lot of the big companies actually sub their job to these lesser known contractors
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khieni
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Jul 22 2012, 02:13 PM
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Getting Started
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i know SK is expensive n branded. i tot expensive=quality... from ur expensive,it seems not and wasted ur time... i do hope u will enjoy the final product  btw,can u gv them ur key? after job done, then just change ur key.... i m doing this way.... |
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chooyang
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Jul 24 2012, 03:07 PM
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Getting Started
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QUOTE(karichiken @ Jul 22 2012, 10:11 AM) I am going for a furniture maker for my wet kitchen cabinet and wardrope. No more Signature Kitchen. Learnt my lesson. if this is the new house, you can give them the key so you can do your work. our working style is, if new house, we use our lock for door, duplicate key for you, after finish, we take back the lock, or you use ur lock, we duplicate key ourself, after finish, give you back all the key. it depend on trust. but as from your case, I can see that SK did't responsible for the subcon late or other reason. they should be the one who communicate with the worker.. |
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weikee
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Jul 24 2012, 03:14 PM
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Renovation time is always frequent in and out, can't escape from it. I use digital lock and numbered pad lock. After done change the pin and numbers.
Same happen to my friend that I help managed the office renovation. After done change locks our reset the pin.
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Titan_Gunners
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Jul 24 2012, 04:25 PM
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Yes, travel in and out are normal during renovation.
Unless you are comfortable to let your supplier to do it as their wish... without your monitoring.
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ginming
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Jul 24 2012, 05:03 PM
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New Member
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this is a good idea. How much to install a digital lock? QUOTE(weikee @ Jul 24 2012, 03:14 PM) Renovation time is always frequent in and out, can't escape from it. I use digital lock and numbered pad lock. After done change the pin and numbers. Same happen to my friend that I help managed the office renovation. After done change locks our reset the pin. |
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weikee
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Jul 24 2012, 05:09 PM
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QUOTE(ginming @ Jul 24 2012, 05:03 PM) this is a good idea. How much to install a digital lock? This you should ask the seller, mine is part of the door installation fees. |
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idoblu
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Jul 24 2012, 09:44 PM
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QUOTE(SueAnnie @ Jul 22 2012, 10:10 AM) what i like about signature kitchen is their carcass is steel not other contractor they use plywood.. Steel?  Maybe you are talking about those Blum drawers with the Tandem boxes This post has been edited by idoblu: Jul 21 2014, 01:27 PM |
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LLCHIN
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Jul 21 2014, 08:44 AM
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Getting Started
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I'm getting mine done soon. Hope don't have the those experience. My travel distance is less then 10KM round trip.
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idoblu
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Jul 21 2014, 01:28 PM
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QUOTE(LLCHIN @ Jul 21 2014, 08:44 AM) I'm getting mine done soon. Hope don't have the those experience. My travel distance is less then 10KM round trip. please share your kitchen design and experience ya..  |
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Lanelle
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Sep 5 2014, 05:43 PM
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New Member
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I have engaged with SK during SK big fair in Kota Damansara end up in SK, Mid Valley because the one who serve me is from Mid Valley (MV). Most people said I should ask for different SK branch for quotation but I'm too late paid deposit hazzily. My experience is ID Design SDN BHD is also using SK quoted costfully. Rejected them totally. Time goes on. At last my kitchen is going to install this weekend. Hopefully everything is OK to me. Hopefully for the price i paid worth the quality they said. This post has been edited by Lanelle: Sep 5 2014, 05:45 PM Attached thumbnail(s)
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Lanelle
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Sep 5 2014, 05:47 PM
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New Member
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QUOTE(LLCHIN @ Jul 21 2014, 08:44 AM) I'm getting mine done soon. Hope don't have the those experience. My travel distance is less then 10KM round trip. What's ur kitchen design? |
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idoblu
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Sep 5 2014, 05:50 PM
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QUOTE(Lanelle @ Sep 5 2014, 05:43 PM) I have engaged with SK during SK big fair in Kota Damansara end up in SK, Mid Valley because the one who serve me is from Mid Valley (MV). Most people said I should ask for different SK branch for quotation but I'm too late paid deposit hazzily. My experience is ID Design SDN BHD is also using SK quoted costfully. Rejected them totally. Time goes on. At last my kitchen is going to install this weekend. Hopefully everything is OK to me. Hopefully for the price i paid worth the quality they said. Wah so bright color your cabinets. Are you using acrylic or spray paint? Please post again when it's all done and give us your review. Thanks This post has been edited by idoblu: Sep 5 2014, 05:54 PM |
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beebo101
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Oct 13 2014, 08:42 PM
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Getting Started
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All I know is don’t go to SK. I went to SK for my dry kitchen due to the “said” reputation. After I had done tones of research, and based on the professionalism (first image) of the friendly designer when we first met and the materials in the SK show room we decided to go for the SK. After I paid for my kitchen and sign the contract. My worse nightmare ever begin! Everything is different the minute we paid. The sale person/designer starts to sound as if we were very annoying when we have enquiries. After the 1st installation, the whole cabinet slanted (SENGET) to left!! Moreover, the inner wall of the whole cabinet full with unnecessary holes here and there due to the drilling not to mention all those countless defects and scratches. So they come again and remove those ugly parts. After 2nd installation finished, only they realize the aluminum which is the main carcass is few cm shorter! OMG! They only realize this after installation??? They should check before they come or at least before install! So later, they uninstall all parts and plan to reinstall the whole thing again. 3rd installation, they install halfway and then suddenly realize that another part of the aluminium got problem and can only come and install next time. (by this time is already about 6 months since I sign contract with them and I have yet to move in to my new house because of this). So, I get angry very disappointed and tire after the 3rd installation n call to the customer service of SK, the operator pass me to more than 4 extensions but no one pick up the phone (at about 4 pm). So I ask for handphone numbers for managers or who ever I can talk to. I myself have call 5 handphone numbers, not even a single one pick up the phone. In total I have dial more than 10 numbers, both landline and handphones but not a single person pick up. The most ridiculous part is not in the picture yet. Until, finally the operator pass me to the customer care line and talk to this Anita who is loud, rude and sounds like an insane, she said: “ who who who ? Who you want to complaint? Tell me la tell me la! A, B, C, D or E? ” straight after I told her politely that my kitchen is not yet completed after 6 months . Anyway I answer : “xxx branch”. Then she increase her voice: “ Sales person sales person la!? You did not say who is the sales person who knows!!” so I increase my voice also as I am annoyed and said : “ why you talk like this how am I suppose to know u want the name of the sales person or the branch?” then she almost scream: “ since you talk like this, ok bye!!” then she hangs up the phone very hard! WTH!!! I really feel like crying. This is so ridiculous!! So, later operator manage to pass me to Ms Leow who is the head of customer service ( the head of Anita) who I thought finally I can reach someone who can assist me, mana tau she sounds as if I own her money. Anyway I told her my problem (as she is the only one I am able to reach), then I stop when I realize she was talking to someone else while I was talking to her, she just emit the sound: “ hm, hm uhuh..” pretending she is listening to me, I finish my complaint yet she did not know and still : “hm, hm, hm.” Until I told her loudly that I am finished, then she said : “O.. I need to investigate.” without even listening to what actually happened! Ms Leow did not apologize on behalf of SK. She said she will call me back but she did not. I am feeling helpless as a customer and this is the first time FOMCA (Federation of Malaysia consumer Associations) comes into my mind. I cant believe this is SK, which is wrapped up by the advertisement so professionally and nicely! very organized, very quality, superb QC and customer service! U think so?! I strongly believe most of those good reviews that I have read in lowyat or other website about SK are made up by themselve. My friend have warn me once about their bad customer service after payment but I thought is just her bad luck to went to the wrong branch (c’mon who will believe this?!! Is SK! is realiable!!). But now I am totally, completely regret for not listening to her!! I had my other cabinets and wabrobes done by others but their workmanship and customer service is way much better than SK! SK is costing me too much not only money but hassles and time. This is so disappointing! I pay them and I have to do their job, I have to stay in the kitchen to keep an eye the whole day during their installation if not there sure be major reinstallation (eg the 1st installation) and imagine, they had come for at least 5-6 times for the installation and uninstallation excluding sending in materials for installation. Luckily I got help from my relatives to keep an eye on that, but who is going to be so free and taking day off each and everytime? In addition, I have to spend hour to take those pictures of defects every time after installation and send them and point out bit by bit, they are like babies. Everytime got problems they will push the problem to other parties. And yet until today the installation is not yet done after 6 months. Guys, what do u think of SK now?
This post has been edited by beebo101: Oct 13 2014, 08:54 PM
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idoblu
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Oct 13 2014, 08:51 PM
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» Click to show Spoiler - click again to hide... « QUOTE(beebo101 @ Oct 13 2014, 08:42 PM) All I know is don’t go to SK. I went to SK for my dry kitchen due to the “said” reputation. After I had done tones of research, and based on the professionalism (first image) of the friendly designer when we first met and the materials in the SK show room we decided to go for the SK. After I paid about 25k for my dry kitchen and sign the contract. My worse nightmare ever begin! Everything is different the minute we paid. The sale person/designer starts to sound as if we were very annoying when we request for 3D. Then, they sent in an installer who is careless. After the 1st installation, the whole cabinet slanted (SENGET) to left!! Moreover, the inner wall of the whole cabinet full with unnecessary holes here and there due to the drilling not to mention all those countless defects and scratches. So they come again and remove those ugly parts. After 2nd installation finished, only they realize the aluminum which is the main carcass is few cm shorter! OMG! They only realize this after installation??? They should check before they come or at least before install! So later, they uninstall all parts and plan to reinstall the whole thing again. 3rd installation, they install halfway and then suddenly realize that another part of the aluminium got problem and can only come and install next time. (by this time is already about 6 months since I sign contract with them and I have yet to move in to my new house because of this). So, I get angry very disappointed and tire after the 3rd installation n call to the customer service of SK, the operator pass me to more than 4 extensions but no one pick up the phone (at about 4 pm). So I ask for handphone numbers for managers or who ever I can talk to. I myself have call 5 handphone numbers, not even a single one pick up the phone. In total I have dial more than 10 numbers, both landline and handphones but not a single person pick up. The most ridiculous part is not in the picture yet. Until, finally the operator pass me to the customer care line and talk to this Anita who is loud, rude and sounds like an insane, she said: “ who who who ? Who you want to complaint? Tell me la tell me la! A, B, C, D or E? ” straight after I told her politely that my kitchen is not yet completed after 6 months . Anyway I answer : “xxx branch”. Then she increase her voice: “ Sales person sales person la!? You did not say who is the sales person who knows!!” so I increase my voice also as I am annoyed and said : “ why you talk like this how am I suppose to know u want the name of the sales person or the branch?” then she almost scream: “ since you talk like this, ok bye!!” then she hangs up the phone very hard! WTH!!! I really feel like crying. This is so ridiculous!! So, later operator manage to pass me to Ms Leow who is the head of customer service ( the head of Anita) who I thought finally I can reach someone who can assist me, mana tau she sounds as if I own her money. Anyway I told her my problem (as she is the only one I am able to reach), then I stop when I realize she was talking to someone else while I was talking to her, she just emit the sound: “ hm, hm uhuh..” pretending she is listening to me, I finish my complaint yet she did not know and still : “hm, hm, hm.” Until I told her loudly that I am finished, then she said : “O.. I need to investigate.” without even listening to what actually happened! Ms Leow did not apologize on behalf of SK. She said she will call me back but she did not. I am feeling helpless as a customer and this is the first time FOMCA (Federation of Malaysia consumer Associations) comes into my mind. I cant believe this is SK, which is wrapped up by the advertisement so professionally and nicely! very organized, very quality, superb QC and customer service! U think so?! I strongly believe most of those good reviews that I have read in lowyat or other website about SK are made up by themselve. My friend have warn me once about their bad customer service after payment but I thought is just her bad luck to went to the wrong branch (c’mon who will believe this?!! Is SK! is realiable!!). But now I am totally, completely regret for not listening to her!! I had my other cabinets and wabrobes done by others but their workmanship and customer service is way much better than SK! SK is costing me too much not only money but hassles and time. This is so disappointing! I pay them and I have to do their job, I have to stay in the kitchen to keep an eye the whole day during their installation if not there sure be major reinstallation (eg the 1st installation) and imagine, they had come for at least 5-6 times for the installation and uninstallation excluding sending in materials for installation. Luckily I got help from my relatives to keep an eye on that, but who is going to be so free and taking day off each and everytime? In addition, I have to spend hour to take those pictures of defects every time after installation and send them and point out bit by bit, they are like babies. Everytime got problems they will push the problem to other parties. And yet until today the installation is not yet done after 6 months. Guys, what do u think of SK now?  your teacher never teach you how to use paragraphs ah?  This post has been edited by idoblu: Oct 13 2014, 08:51 PM |
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beebo101
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Oct 13 2014, 08:58 PM
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Getting Started
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QUOTE(idoblu @ Oct 13 2014, 08:51 PM) » Click to show Spoiler - click again to hide... «
your teacher never teach you how to use paragraphs ah? haha...sorry la bro, SK make me serious headache! |
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BlueBath
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Oct 13 2014, 09:28 PM
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Getting Started
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Signature kitchen attending the KLCC HOMEDEC 1st phase...... wanna visit & compare with the other suppliers...... wish me luck ......  |
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beebo101
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Oct 13 2014, 09:52 PM
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Getting Started
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QUOTE(BlueBath @ Oct 13 2014, 09:28 PM) Signature kitchen attending the KLCC HOMEDEC 1st phase...... wanna visit & compare with the other suppliers...... wish me luck ...... Dear bro, you will be very regret if you go for Signature Kitchen. Initially I did not believe what every one said ( my friends around me who use SK) until myself sign for SK. Most of them are very irresonsible. i already sign the contract with them for 6 months and yet they still installing uninstalling my cabinet and i still cant move in yet. They jusy paying all the $$ for advert that make them looks! now my parents suggest me to send them a lawyer letter. |
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blstzus
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Oct 13 2014, 10:46 PM
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New Member
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QUOTE(beebo101 @ Oct 13 2014, 09:52 PM) Dear bro, you will be very regret if you go for Signature Kitchen. Initially I did not believe what every one said ( my friends around me who use SK) until myself sign for SK. Most of them are very irresonsible. i already sign the contract with them for 6 months and yet they still installing uninstalling my cabinet and i still cant move in yet. They jusy paying all the $$ for advert that make them looks! now my parents suggest me to send them a lawyer letter. Any picture? |
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colarboy
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Oct 13 2014, 10:56 PM
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New Member
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QUOTE(beebo101 @ Oct 13 2014, 08:42 PM) All I know is don’t go to SK. I went to SK for my dry kitchen due to the “said” reputation. After I had done tones of research, and based on the professionalism (first image) of the friendly designer when we first met and the materials in the SK show room we decided to go for the SK. After I paid for my kitchen and sign the contract. My worse nightmare ever begin! Everything is different the minute we paid. The sale person/designer starts to sound as if we were very annoying when we have enquiries. After the 1st installation, the whole cabinet slanted (SENGET) to left!! Moreover, the inner wall of the whole cabinet full with unnecessary holes here and there due to the drilling not to mention all those countless defects and scratches. So they come again and remove those ugly parts. After 2nd installation finished, only they realize the aluminum which is the main carcass is few cm shorter! OMG! They only realize this after installation??? They should check before they come or at least before install! So later, they uninstall all parts and plan to reinstall the whole thing again. 3rd installation, they install halfway and then suddenly realize that another part of the aluminium got problem and can only come and install next time. (by this time is already about 6 months since I sign contract with them and I have yet to move in to my new house because of this). So, I get angry very disappointed and tire after the 3rd installation n call to the customer service of SK, the operator pass me to more than 4 extensions but no one pick up the phone (at about 4 pm). So I ask for handphone numbers for managers or who ever I can talk to. I myself have call 5 handphone numbers, not even a single one pick up the phone. In total I have dial more than 10 numbers, both landline and handphones but not a single person pick up. The most ridiculous part is not in the picture yet. Until, finally the operator pass me to the customer care line and talk to this Anita who is loud, rude and sounds like an insane, she said: “ who who who ? Who you want to complaint? Tell me la tell me la! A, B, C, D or E? ” straight after I told her politely that my kitchen is not yet completed after 6 months . Anyway I answer : “xxx branch”. Then she increase her voice: “ Sales person sales person la!? You did not say who is the sales person who knows!!” so I increase my voice also as I am annoyed and said : “ why you talk like this how am I suppose to know u want the name of the sales person or the branch?” then she almost scream: “ since you talk like this, ok bye!!” then she hangs up the phone very hard! WTH!!! I really feel like crying. This is so ridiculous!! So, later operator manage to pass me to Ms Leow who is the head of customer service ( the head of Anita) who I thought finally I can reach someone who can assist me, mana tau she sounds as if I own her money. Anyway I told her my problem (as she is the only one I am able to reach), then I stop when I realize she was talking to someone else while I was talking to her, she just emit the sound: “ hm, hm uhuh..” pretending she is listening to me, I finish my complaint yet she did not know and still : “hm, hm, hm.” Until I told her loudly that I am finished, then she said : “O.. I need to investigate.” without even listening to what actually happened! Ms Leow did not apologize on behalf of SK. She said she will call me back but she did not. I am feeling helpless as a customer and this is the first time FOMCA (Federation of Malaysia consumer Associations) comes into my mind. I cant believe this is SK, which is wrapped up by the advertisement so professionally and nicely! very organized, very quality, superb QC and customer service! U think so?! I strongly believe most of those good reviews that I have read in lowyat or other website about SK are made up by themselve. My friend have warn me once about their bad customer service after payment but I thought is just her bad luck to went to the wrong branch (c’mon who will believe this?!! Is SK! is realiable!!). But now I am totally, completely regret for not listening to her!! I had my other cabinets and wabrobes done by others but their workmanship and customer service is way much better than SK! SK is costing me too much not only money but hassles and time. This is so disappointing! I pay them and I have to do their job, I have to stay in the kitchen to keep an eye the whole day during their installation if not there sure be major reinstallation (eg the 1st installation) and imagine, they had come for at least 5-6 times for the installation and uninstallation excluding sending in materials for installation. Luckily I got help from my relatives to keep an eye on that, but who is going to be so free and taking day off each and everytime? In addition, I have to spend hour to take those pictures of defects every time after installation and send them and point out bit by bit, they are like babies. Everytime got problems they will push the problem to other parties. And yet until today the installation is not yet done after 6 months. Guys, what do u think of SK now? I thought SK is quite reputable in the market? Thanks for sharing. |
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beebo101
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Oct 16 2014, 12:11 PM
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Getting Started
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QUOTE(colarboy @ Oct 13 2014, 10:56 PM) I thought SK is quite reputable in the market? Thanks for sharing. " Reputable " that is exactly what was in my mind when i sign up the contract with them . I think they have turn from bad to become worse if you refer what Karichiken posted back on 2012. My experience told me they are not liasing properly in between. Hence , schedules are messy and always install the wrong parts and send in wrong materials. They just came to my house for the 4th installation and guess what ?? Another piece of wood is a cm thicker and my oven can not goes in. I had took a day off and waited from 10am till 8pm for them to do the installation (in btw, the installer went out for 2 hrs only come back ard 6pm, this really open my whole new perception about SK!) . By 8 pm , they inform me they install it wrongly ! Again !!!! Ya, is again !!! Realize it only at the end of the installation . Before installation i already double triple quadrable confirm with the manager,Lola ( ss15 branch) to ask them double check before install . And i double confirm with her once again on the day of installation. The branch manage, Lola, told me , ya they have already check !! These irresponsible people are like mentally and physically torturing us ! No kidding !! Very very torturing ! To correct the part where they install wrongly they need to remove one of the major carcass, alternatively i need to bare with a more simple solution where they ll drill few holes for screws and put on a new board on top of those screws and put my oven in. Aside from the ugliness , the main issue is they are not sure wether is that structure supportive enough !!! It was really @&$))&!@&! They are totally irresposible n not professional, they are like playing sands on a sunny beach and told us at the end of the day : " o sorry again for the mess , we will be back soon !! " I feel so upset and helpless ! When i ask for an urgent solution , the branch manager incharge told me she need to go fetch her son now! Ya i understand is in the evening already but how about us ? we have waited for 180 evenings already ! I am so so so regret and always blame myself for not listening to my friends and some bad reviews and i insisted i want the so called "cozy" looks of SK. We are really con by all those advrt ! Actually come n think of it , I never personally come across anyone who told me SK is good, only the advert ! Help !! When can all these come to a peaceful end so that I can move into my house !! I really hate SK now ! This post has been edited by beebo101: Oct 16 2014, 12:50 PM |
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yiptan2329
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Oct 16 2014, 11:13 PM
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Getting Started
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You seem really angry with them.
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Nation of Sensation
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Oct 19 2014, 03:48 PM
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Hmm, someone recommended SK to me previously. Now, looks like I got to think twice after reading some reviews about them.
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telur
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Oct 20 2014, 12:43 AM
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QUOTE(beebo101 @ Oct 16 2014, 12:11 PM) " Reputable " that is exactly what was in my mind when i sign up the contract with them . I think they have turn from bad to become worse if you refer what Karichiken posted back on 2012. My experience told me they are not liasing properly in between. Hence , schedules are messy and always install the wrong parts and send in wrong materials. They just came to my house for the 4th installation and guess what ?? Another piece of wood is a cm thicker and my oven can not goes in. I had took a day off and waited from 10am till 8pm for them to do the installation (in btw, the installer went out for 2 hrs only come back ard 6pm, this really open my whole new perception about SK!) . By 8 pm , they inform me they install it wrongly ! Again !!!! Ya, is again !!! Realize it only at the end of the installation . Before installation i already double triple quadrable confirm with the manager,Lola ( ss15 branch) to ask them double check before install . And i double confirm with her once again on the day of installation. The branch manage, Lola, told me , ya they have already check !! These irresponsible people are like mentally and physically torturing us ! No kidding !! Very very torturing ! To correct the part where they install wrongly they need to remove one of the major carcass, alternatively i need to bare with a more simple solution where they ll drill few holes for screws and put on a new board on top of those screws and put my oven in. Aside from the ugliness , the main issue is they are not sure wether is that structure supportive enough !!! It was really @&$))&!@&! They are totally irresposible n not professional, they are like playing sands on a sunny beach and told us at the end of the day : " o sorry again for the mess , we will be back soon !! " I feel so upset and helpless ! When i ask for an urgent solution , the branch manager incharge told me she need to go fetch her son now! Ya i understand is in the evening already but how about us ? we have waited for 180 evenings already ! I am so so so regret and always blame myself for not listening to my friends and some bad reviews and i insisted i want the so called "cozy" looks of SK. We are really con by all those advrt ! Actually come n think of it , I never personally come across anyone who told me SK is good, only the advert ! Help !! When can all these come to a peaceful end so that I can move into my house !! I really hate SK now ! A picture is worth a thousand words . Wht kind of contract did you sign ? A contact is supposingly to protect both parties . |
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SamsengFan
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Oct 20 2014, 09:32 AM
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QUOTE(telur @ Oct 20 2014, 12:43 AM) A picture is worth a thousand words . Wht kind of contract did you sign ? A contact is supposingly to protect both parties . You sound so funny. Do you know why lawyer exist in the first place? It is to protect THEIR client's interest. |
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LucasTan1987
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Oct 20 2014, 07:30 PM
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New Member
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Hi All,
anyone have any experience with SK Png? Gurney branch? i plan to customize wardrobe from them.
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telur
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Oct 20 2014, 10:18 PM
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QUOTE(SamsengFan @ Oct 20 2014, 09:32 AM) You sound so funny. Do you know why lawyer exist in the first place? It is to protect THEIR client's interest. U are even funnier . Why are you telling the existence of the lawyer |
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silver88
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Oct 20 2014, 11:40 PM
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Getting Started
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QUOTE(beebo101 @ Oct 16 2014, 12:11 PM) " Reputable " that is exactly what was in my mind when i sign up the contract with them . I think they have turn from bad to become worse if you refer what Karichiken posted back on 2012. My experience told me they are not liasing properly in between. Hence , schedules are messy and always install the wrong parts and send in wrong materials. They just came to my house for the 4th installation and guess what ?? Another piece of wood is a cm thicker and my oven can not goes in. I had took a day off and waited from 10am till 8pm for them to do the installation (in btw, the installer went out for 2 hrs only come back ard 6pm, this really open my whole new perception about SK!) . By 8 pm , they inform me they install it wrongly ! Again !!!! Ya, is again !!! Realize it only at the end of the installation . Before installation i already double triple quadrable confirm with the manager,Lola ( ss15 branch) to ask them double check before install . And i double confirm with her once again on the day of installation. The branch manage, Lola, told me , ya they have already check !! These irresponsible people are like mentally and physically torturing us ! No kidding !! Very very torturing ! To correct the part where they install wrongly they need to remove one of the major carcass, alternatively i need to bare with a more simple solution where they ll drill few holes for screws and put on a new board on top of those screws and put my oven in. Aside from the ugliness , the main issue is they are not sure wether is that structure supportive enough !!! It was really @&$))&!@&! They are totally irresposible n not professional, they are like playing sands on a sunny beach and told us at the end of the day : " o sorry again for the mess , we will be back soon !! " I feel so upset and helpless ! When i ask for an urgent solution , the branch manager incharge told me she need to go fetch her son now! Ya i understand is in the evening already but how about us ? we have waited for 180 evenings already ! I am so so so regret and always blame myself for not listening to my friends and some bad reviews and i insisted i want the so called "cozy" looks of SK. We are really con by all those advrt ! Actually come n think of it , I never personally come across anyone who told me SK is good, only the advert ! Help !! When can all these come to a peaceful end so that I can move into my house !! I really hate SK now ! Bro, can show us some pic of ur cabinet. And mind pm me ur quotation for ur cabinet? Thanks |
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LLCHIN
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Dec 24 2014, 09:51 PM
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Getting Started
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QUOTE(beebo101 @ Oct 16 2014, 01:11 PM) " Reputable " that is exactly what was in my mind when i sign up the contract with them . I think they have turn from bad to become worse if you refer what Karichiken posted back on 2012. My experience told me they are not liasing properly in between. Hence , schedules are messy and always install the wrong parts and send in wrong materials. They just came to my house for the 4th installation and guess what ?? Another piece of wood is a cm thicker and my oven can not goes in. I had took a day off and waited from 10am till 8pm for them to do the installation (in btw, the installer went out for 2 hrs only come back ard 6pm, this really open my whole new perception about SK!) . By 8 pm , they inform me they install it wrongly ! Again !!!! Ya, is again !!! Realize it only at the end of the installation . Before installation i already double triple quadrable confirm with the manager,Lola ( ss15 branch) to ask them double check before install . And i double confirm with her once again on the day of installation. The branch manage, Lola, told me , ya they have already check !! These irresponsible people are like mentally and physically torturing us ! No kidding !! Very very torturing ! To correct the part where they install wrongly they need to remove one of the major carcass, alternatively i need to bare with a more simple solution where they ll drill few holes for screws and put on a new board on top of those screws and put my oven in. Aside from the ugliness , the main issue is they are not sure wether is that structure supportive enough !!! It was really @&$))&!@&! They are totally irresposible n not professional, they are like playing sands on a sunny beach and told us at the end of the day : " o sorry again for the mess , we will be back soon !! " I feel so upset and helpless ! When i ask for an urgent solution , the branch manager incharge told me she need to go fetch her son now! Ya i understand is in the evening already but how about us ? we have waited for 180 evenings already ! I am so so so regret and always blame myself for not listening to my friends and some bad reviews and i insisted i want the so called "cozy" looks of SK. We are really con by all those advrt ! Actually come n think of it , I never personally come across anyone who told me SK is good, only the advert ! Help !! When can all these come to a peaceful end so that I can move into my house !! I really hate SK now ! My experience with SK so far so good. I work closely with the sales person who handle my case. BTW any picture to share your torture. Maybe we can help. |
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elayne46
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Jan 13 2016, 10:31 AM
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New Member
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Sifus. Is the quality of SK superior than most as the price is higher? I understand thr r diff grades for MDF, etc etc.
I've received quotation fr SK and dFormat. Vast difference.
This post has been edited by elayne46: Jan 13 2016, 10:32 AM
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idoblu
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Jan 13 2016, 10:37 AM
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QUOTE(elayne46 @ Jan 13 2016, 10:31 AM) Sifus. Is the quality of SK superior than most as the price is higher? I understand thr r diff grades for MDF, etc etc. I've received quotation fr SK and dFormat. Vast difference. so very difficult to compare cause each has a variety of materials but basically the same. first decide on the materials, then do comparison between them using the same materials for example, i was looking for acrylic. i found that some acrylic is like laminate, its glued on and looks very thick some are pressure form by machines and the acrylic layer looks like its part of the door. oh yeah i find SK's acrylic to be superior. another thing is, the design must be the same when you compare. you cant say one is cheaper but they give you less cabinets right? This post has been edited by idoblu: Jan 13 2016, 10:41 AM |
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elayne46
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Jan 13 2016, 10:51 AM
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New Member
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QUOTE(idoblu @ Jan 13 2016, 10:37 AM) so very difficult to compare cause each has a variety of materials but basically the same. first decide on the materials, then do comparison between them using the same materials for example, i was looking for acrylic. i found that some acrylic is like laminate, its glued on and looks very thick some are pressure form by machines and the acrylic layer looks like its part of the door. oh yeah i find SK's acrylic to be superior. another thing is, the design must be the same when you compare. you cant say one is cheaper but they give you less cabinets right? Yes. SK came for measurement and came up w a proper design, whereas i just gave my measurement to dFormat n quoted w a very basic design. However the $ is almost 4 times. So, i assumed if similar design SK will stl be more ex. Actually I hav my heart set on SK, but just wan to be reassured that their quality is really more superior  |
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idoblu
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Jan 13 2016, 10:57 AM
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QUOTE(elayne46 @ Jan 13 2016, 10:51 AM) Yes. SK came for measurement and came up w a proper design, whereas i just gave my measurement to dFormat n quoted w a very basic design. However the $ is almost 4 times. So, i assumed if similar design SK will stl be more ex. Actually I hav my heart set on SK, but just wan to be reassured that their quality is really more superior Oh one more thing! Go to another branch! I went to three and the price all different 😅 |
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elayne46
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Jan 13 2016, 01:03 PM
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New Member
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QUOTE(idoblu @ Jan 13 2016, 10:57 AM) Oh one more thing! Go to another branch! I went to three and the price all different 😅 Tx for the tip. But i am in Penang, only 1 branch. |
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sonerin
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Jan 13 2016, 04:40 PM
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QUOTE(elayne46 @ Jan 13 2016, 01:03 PM) Tx for the tip. But i am in Penang, only 1 branch. I won't say their quality is superior but is good. Than again you pay for the brand as well |
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elayne46
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Jan 13 2016, 07:25 PM
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New Member
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QUOTE(sonerin @ Jan 13 2016, 04:40 PM) I won't say their quality is superior but is good. Than again you pay for the brand as well Noted. Waiting for quotation fr Bofi and Verra as well. |
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idoblu
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Jan 13 2016, 09:17 PM
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QUOTE(elayne46 @ Jan 13 2016, 07:25 PM) Noted. Waiting for quotation fr Bofi and Verra as well. bofi? verra?  4 to 5 times the price of SK same material This post has been edited by idoblu: Jan 13 2016, 09:18 PM |
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elayne46
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Jan 13 2016, 11:01 PM
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New Member
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QUOTE(idoblu @ Jan 13 2016, 09:17 PM) bofi? verra? 4 to 5 times the price of SK same material Bofi i only got to know after they came for measurement n asked for my budget, which i replied i dont know, wat does yr price ranges from, n the designer sd normally fr 50k. Ya, i nearly pengsan. I told hery budget is 20k, n she sd she will work around it. Not sure if she's just being polite or wat.. kakakakak... lets see if they will give me a quotation or not. If not, then faham-faham sendiri la ... lols As for verra, i din knw they r more ex than SK????!!!!! Gosh!! |
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idoblu
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Jan 13 2016, 11:22 PM
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QUOTE(elayne46 @ Jan 13 2016, 11:01 PM) Bofi i only got to know after they came for measurement n asked for my budget, which i replied i dont know, wat does yr price ranges from, n the designer sd normally fr 50k. Ya, i nearly pengsan. I told hery budget is 20k, n she sd she will work around it. Not sure if she's just being polite or wat.. kakakakak... lets see if they will give me a quotation or not. If not, then faham-faham sendiri la ... lols As for verra, i din knw they r more ex than SK????!!!!! Gosh!! Difficult to say. I did get quote from bofi, verra, kent kitchen, and three different SK I gave them my own design which is very plain and simple. Only base cabinets. No tall, no wall cabinets. All swing doors, no drawers. One narrow pull out for bottles. White color. Almost all of them changed and added all sorts of things to my plan. All way over my budget. At last I went to one SK outlet near my place. The guy quoted me 6k plus. I was wondering if he calculated wrongly but no he calculated based on exactly what I wanted. Long story short, we signed up. In the end, we changed the color which bump the price up to almost 9k. Still way below the rest of the quotes. |
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SUSsupersound
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Jan 14 2016, 09:17 AM
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Signature Kitchen is just a brand, workers that attached to the brand are different by location, branch and the stupidity of the consumer.
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maxilife1
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Jan 15 2016, 05:10 PM
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Got a quotation from SK Seremban branch for my kitchen.. Same measurement, same material , SK quoted RM33k others company like Dformat, Sunshine, IIKO concept, Manis Decor = < RM20k so depends on individual |
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sonerin
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Jan 15 2016, 07:15 PM
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QUOTE(maxilife1 @ Jan 15 2016, 05:10 PM) Got a quotation from SK Seremban branch for my kitchen.. Same measurement, same material , SK quoted RM33k others company like Dformat, Sunshine, IIKO concept, Manis Decor = < RM20k so depends on individual My experience was I go their showroom in Puchong. Than give them floor plan. After do some initial measurement on the plan came out with some quick sketch and material like gloossy surface door and Quartz table top. The size is about 23 feet of cabinets upper and lower. Price came up to roughly 40k |
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maxilife1
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Jan 15 2016, 10:20 PM
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QUOTE(sonerin @ Jan 15 2016, 07:15 PM) My experience was I go their showroom in Puchong. Than give them floor plan. After do some initial measurement on the plan came out with some quick sketch and material like gloossy surface door and Quartz table top. The size is about 23 feet of cabinets upper and lower. Price came up to roughly 40k yup..they are on the high price.. must be because of a well known company .. depends on individual budget.. |
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KCLCCT
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Jan 16 2016, 12:15 AM
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Getting Started
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QUOTE(elayne46 @ Jan 13 2016, 11:01 PM) Bofi i only got to know after they came for measurement n asked for my budget, which i replied i dont know, wat does yr price ranges from, n the designer sd normally fr 50k. Ya, i nearly pengsan. I told hery budget is 20k, n she sd she will work around it. Not sure if she's just being polite or wat.. kakakakak... lets see if they will give me a quotation or not. If not, then faham-faham sendiri la ... lols As for verra, i din knw they r more ex than SK????!!!!! Gosh!! What kind of material bofi use for that 50k?. Is it aluminum cabinet? |
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elayne46
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Jan 17 2016, 12:50 PM
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New Member
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QUOTE(KCLCCT @ Jan 16 2016, 12:15 AM) What kind of material bofi use for that 50k?. Is it aluminum cabinet? Dont think so, because i never mention aluminium. Anyways, the 50k the designer mentioned was the price they normally charge for my kitchen size (not big ya...). Btw, i hav a quotation fr dformat for aluminium kitchen cabinets (floor unit only) , and its nowhere near 50k. |
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sonerin
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Jan 17 2016, 01:20 PM
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QUOTE(elayne46 @ Jan 17 2016, 12:50 PM) Dont think so, because i never mention aluminium. Anyways, the 50k the designer mentioned was the price they normally charge for my kitchen size (not big ya...). Btw, i hav a quotation fr dformat for aluminium kitchen cabinets (floor unit only) , and its nowhere near 50k. Usually for a 10 foot run for top and bottom cabinets made from aluminum will cost about 30k |
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KCLCCT
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Jan 17 2016, 08:21 PM
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Getting Started
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QUOTE(sonerin @ Jan 17 2016, 01:20 PM) Usually for a 10 foot run for top and bottom cabinets made from aluminum will cost about 30k Yup so true. Around that price. |
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tienzyee
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Jan 18 2016, 05:51 PM
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Getting Started
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just wondering, for those non SK shop, what kind of door material you were quoted?
chipboard? melamine? or something else?
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elayne46
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Jan 18 2016, 10:47 PM
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New Member
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QUOTE(tienzyee @ Jan 18 2016, 05:51 PM) just wondering, for those non SK shop, what kind of door material you were quoted? chipboard? melamine? or something else? Hi. Not sure if u r asking me All quoted Melamine. |
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tienzyee
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Jan 19 2016, 05:14 PM
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Getting Started
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QUOTE(elayne46 @ Jan 18 2016, 10:47 PM) Hi. Not sure if u r asking me All quoted Melamine. haha, thanks for replying. Asking everyone in general No issue for using Melamine? I am concerned it may not last. |
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aniraf77
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May 23 2016, 11:32 PM
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New Member
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I just visited SK in ss15 subang. The sales person seemed friendly. Now they have sales 50% on some cabinet materias. It is very tempting.
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BigMan123
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Sep 18 2016, 07:28 AM
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Advice is to go with reputable companies. I had mine done with a ID recommended one and was a disaster. Actual measurement came in wrong, didn't recommend lightings, flimsy knobs. Slightly cheaper but no point
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fansoption
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Sep 27 2017, 03:02 PM
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I use Signature Kitchen only spend me 2 days to fully install.
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ConanToh
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Jan 18 2018, 11:04 PM
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New Member
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Does Signature Kitchen charge for installation fees if we purchase our sink, hob, hod, built-in oven and etc not from them directly? Initially my salesperson said can buy ourselves but once purchased said need to be charged separately from their initial quote
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SUSadvocado
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Jan 19 2018, 08:37 AM
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QUOTE(ConanToh @ Jan 18 2018, 11:04 PM) Does Signature Kitchen charge for installation fees if we purchase our sink, hob, hod, built-in oven and etc not from them directly? Initially my salesperson said can buy ourselves but once purchased said need to be charged separately from their initial quote better ask. some shops includes installation fee and you buy your own stuffs, some will charge installation fee, some will be included in cabinet price. best is you confirm with Sales and make sure all the details are written in your invoice. including plumbing job for your sink even though it's really nothing much. |
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idless
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Dec 18 2019, 07:14 PM
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New Member
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My kitchen used Signature Kitchen as well. They said WOW customer experience, indeed everything was great during the consultation. Now before 4th year, nightmare started to reel in.
Anyone have the email contact of their management?
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blancpain4470
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Dec 18 2019, 08:18 PM
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QUOTE(idless @ Dec 18 2019, 07:14 PM) My kitchen used Signature Kitchen as well. They said WOW customer experience, indeed everything was great during the consultation. Now before 4th year, nightmare started to reel in. Anyone have the email contact of their management? My current house kitchen was done by SK. They are expensive but at least they delivered. What I don't know is what are your nightmare after 3 to 4 years? Care to elaborate. I wouldn't recommend SK to people who are value conscious. There are other competitors that offer cheaper solutions at similar level |
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kuchaikway
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Dec 19 2019, 06:57 PM
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Getting Started
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QUOTE(idless @ Dec 18 2019, 07:14 PM) My kitchen used Signature Kitchen as well. They said WOW customer experience, indeed everything was great during the consultation. Now before 4th year, nightmare started to reel in. Anyone have the email contact of their management? interesting ... for 3 years u are ok now u have serious problems? kitchen cabinets normally don't act like this. Need their management number? Why don't u just go to the branch where it install for u? |
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idoblu
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Dec 23 2019, 10:09 AM
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SK quite professional. My only complaint (minor) is the way they open holes for the gas pipe/electrical cables. What they did was just use a drill bit to make a hole which to me is not the correct way. They need to use a proper hole drill bit to make a proper hole so there is no rough edges and also should install some kind a grommet at the hole to prevent rough edges from cutting into cables or piping.
The other complaint I have is - my cabinet type is handleless. Because of this, they need to drill holes onto the corners of the table top. Because they had to cut into the MDF board, it exposes the inner layer to water. They should have maybe apply silicon glue to the exposed parts to prevent from water. I know Im just been picky a bit.
Other than that, my experience with SK has been perfect although I must say, it all depends on the branch/outlet and the person you deal with. I went to several SK branches before I was happy.
One more thing I like to add. I used acrylic door fronts for my cabinet. SK's acrylic are manufactured I think in Australia using high pressure forming process onto the MDF boards. Some local ones are just stick on and you will feel the sharp edges and may peel off after sometime. SK's acrylic door fronts imho are superior. Even the boards used for the internal shelving are properly formed with no sharp edges or exposed fiber board.
This post has been edited by idoblu: Dec 23 2019, 10:21 AM
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SilenTz_1993
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Jan 7 2020, 10:26 AM
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Getting Started
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QUOTE(idless @ Dec 18 2019, 07:14 PM) My kitchen used Signature Kitchen as well. They said WOW customer experience, indeed everything was great during the consultation. Now before 4th year, nightmare started to reel in. Anyone have the email contact of their management? Hi bro, thanks for sharing your thoughts. I'm interested to know more.. May I know what are the issues you are facing with sk? Went to get quotation from them pretty impressed so far, but can't help to wonder about their quality and all. |
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kuchaikway
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Jan 7 2020, 10:37 AM
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Getting Started
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QUOTE(SilenTz_1993 @ Jan 7 2020, 10:26 AM) Hi bro, thanks for sharing your thoughts. I'm interested to know more.. May I know what are the issues you are facing with sk? Went to get quotation from them pretty impressed so far, but can't help to wonder about their quality and all. Don't listen to unsubstantiated bs from people who just blurted out complaints without facts. If u read the post carefully, how can one be happy for the first three years and now is having issues? Based on my experience with SK, they are very professional but also very expensive for the materials used. If u have the budget, they will deliver the look that they promise u. But u can probably get better "value" in terms of better materials for the same price they charge u if u are willing to look for other suppliers. But then the risk is u could do worse as well if u don't select the supplier well. I don't recommend SK to people who are price or value conscious. But to say they are crappy is not true. |
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christ14
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Jan 7 2020, 05:49 PM
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QUOTE(kuchaikway @ Jan 7 2020, 10:37 AM) Don't listen to unsubstantiated bs from people who just blurted out complaints without facts. If u read the post carefully, how can one be happy for the first three years and now is having issues? Based on my experience with SK, they are very professional but also very expensive for the materials used. If u have the budget, they will deliver the look that they promise u. But u can probably get better "value" in terms of better materials for the same price they charge u if u are willing to look for other suppliers. But then the risk is u could do worse as well if u don't select the supplier well. I don't recommend SK to people who are price or value conscious. But to say they are crappy is not true. Anywhere else thats better value? So far went to fairs and mostly like dont layan because havent got real measurements in or gotted key to unit yet. Any suggestion that we can look see? |
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