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> Complain against Silverfire, Help me settle guys :(

stormaker
post Aug 2 2012, 02:19 PM

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Just my 2 cents (precaution) ... what if the name revealed for the previous service invoice, but Silverfire say that's not his friend ? Nobody here know his friend.

What if his friend is 2nd owner, n he brought the 1st owner during the warranty claim n try to claim under the 1st owner name ?

So in above 2 situation, someone will try to conclude that it's not the len that he sold even it is the same serial no. ....

No offend to anyone. notworthy.gif

stormaker
post Aug 2 2012, 03:24 PM

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QUOTE(Izwan898 @ Aug 2 2012, 03:19 PM)
I already made a police report before to get the previous owner quotation...now have to make a new one asking the commercial crime to investigate this case...last time the police officer already offered me to report directly to commercial crime but I hesitated thinking that the previous owner's quotation will just do for the time being...but after looking at this boy's arrogant comments, I will make a new report asap... nod.gif
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I salute u for willing to go this far to iron this out. If he's guilty, my guess is he might contact u to settle "peacefully" soon enough.
stormaker
post Aug 2 2012, 10:21 PM

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QUOTE(KIntos @ Aug 2 2012, 07:11 PM)
Buyer- male in camera yet doesn't inspect the item upon receive. Only notice demo in the receipt.
I disagree with this, bcos seller stated that it still have 7 months manufacturer warranty (peace of mind), so the best way to test is use it. Of course, if found any problem after an agreed period of time, buyer cannot blame seller, instead claim from manufacturer, but in this case, the official warranty already voided before sold to him.
stormaker
post Aug 3 2012, 09:21 AM

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QUOTE(KIntos @ Aug 3 2012, 07:10 AM)
there is always a risk to buy used/demo item. dont depend so much on warranty. User must check the condition upon received. You think by having warranty give you peace of mind? you wont know whether the failure is valid or non -valid for warranty claim so put in your mind that buying used item with warranty is a bonus package not peace of mind as we dont know the 1st user how he use the lens.

Example: might be dropped but still usable so went to sell it. buyer bought it after 1 month spoil and claim warranty but rejected by center due to found internal impact damage.
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There's always risk in buying things be in new, used or demo set, thats what the warranty for, to give assurance that for the money that u have paid, u can enjoy ur gadget for at least a certain period of time.

So, why the responsibility put on the buyer, to find out whether the product we bought is faulty or not ? Of course Im not saying we dont need to check since it got warranty, just that it never our fault as long as the damage is not caused by us, somemore if u got proof that its damage b4 u bought it.

This post has been edited by stormaker: Aug 3 2012, 10:01 AM
stormaker
post Aug 3 2012, 10:56 AM

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QUOTE(Izwan898 @ Aug 3 2012, 10:50 AM)
Already PM goldfries and wkKay but no reply...apis cannot do anything...that's what he told me...
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Maybe they will only react if Silverfire cant give satisfactory explanation or solution after 7 days.
stormaker
post Aug 3 2012, 01:14 PM

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I think Silverfire didnt notice the 1st service invoice dated 27/4/2012 already mention "Impact Damage", maybe somebody do him a favor by highlight it in the 1st service invoice n post it here.

Edit :

user posted image

This post has been edited by stormaker: Aug 3 2012, 01:33 PM
stormaker
post Aug 6 2012, 09:40 AM

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QUOTE(temptation1314 @ Aug 6 2012, 09:06 AM)
FACT 1 : What I see is the warranty still "Y" as per stated on the APRIL invoice. TS's Quotation doesn't mentioned about warranty status.
FACT 2 : TL:DR, 1st post, TS just stated he is "UNABLE" to claim warranty because of Impact Damage. Still no fact of Warranty being VOID.
FACT 3 : Nikon staffs in email never said about warranty is VOID.

Tell me, where and when the warranty is VOIDED. Still baseless remarks are being thrown to sellers for GOD KNOW WHY.

To TS/Buyer, I'm still siding you, just because not EVERYONE knows about the missing screws. Heck who will go check about the screws? You buy, you check the outer conditions, plug in to your body then shot fine - DEAL.
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Just like TS mentioned b4, if the warranty is applicable in this case, the 1st owner already proceed to repair it under warranty claim on 27/4/2012. It not really important what word we use here, VOID, INVALID, NOT APPLICABLE ... etc .... its common sense.

FACT : 27/4/2012 - Impact damage found - Quoted RM1202 for repair - Owner refuse to repair = Warranty ?

This post has been edited by stormaker: Aug 6 2012, 09:41 AM
stormaker
post Aug 7 2012, 10:32 AM

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QUOTE(temptation1314 @ Aug 7 2012, 09:23 AM)
Now we have to see this case as 2 different scenarios.
It's not complicated and I think everyone is missing out, because you just assume that the warranty is void.

If Silverfire sell the lens, whether he is aware or not about the warranty status, which already voided before the Money transactions happens between him and Izwan, then I believe Izwan deserve a FULL refund from seller. This matter because Silverfire should've check the warranty status with Nikon before selling them off from his possession.

But if Silverfire sell the lens and the warranty is still valid, the problem starts here. I'm not trying to suspect Izwan, but this is his part of fault also, not checking the warranty status and also the gap time when he file the complain. The refund should be looks more like partial.

Ya I know nobody would bother to check up on the warranty at all.

Just trying to clarify here, before someone would claim the warranty is void after 1 time warranty claim.
Still no fact or statement about when the warranty is being void btw.
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No, its not complicated, but u make it seems to be.

Just forget abt the warranty status for a moment. The lens already have "IMPACT DAMAGE" n quoted RM1202 for repair b4 the money transaction happen. I believe this fact alone make Izwan deserve a FULL refund.

The warranty void or not is the question after the repair. Since the repair cost is high, its only make sense for full refund instead of repair.
stormaker
post Aug 11 2012, 08:28 PM

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QUOTE(Izwan898 @ Aug 11 2012, 08:22 PM)
I thought he said that salvatore guy will be back by 20th? can u quote him saying that here? thanks. wink.gif
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IINM ... 20th Aug is just the dateline Silverfire gave to Salvator for refund, n never mention that he 'll be back here.

This post has been edited by stormaker: Aug 11 2012, 08:28 PM
stormaker
post Aug 11 2012, 11:20 PM

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I'm afraid Silverfire already make himself very clear that he dont want to hold responsibility, he only willing to "help" u get ur money back from Salvator, which is very unethical n irresponsible.

He gave u 2 choices, 1) if u agreed, he will convey the message to salvator that he is given until 20th Aug to refund RM500, if fail to do so then will let the authority take legal action. 2) just let the authority take legal action. That's the only thing he's willing to do to settle, n im not sure do u make any agreement with him.



stormaker
post Aug 22 2012, 04:53 PM

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QUOTE(chiangeg @ Aug 22 2012, 04:12 PM)
okok smile.gif ..Im a noob to these stuff.

Gonna get a good camera next time, I love beautiful pictures too.

Btw, Silverfire lost his "Safe Trader" tag, but still have to refund, ... not worth it. If he settle privately with you then its all happy ending, he keeps his tag and you got what you deserve.  doh.gif
Verdict: Izwan won biggrin.gif , heck even if you don't get back enough money him, but still safe trader gone !!! That tag is priceless !
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The Safe Trader tag shouldnt return to him no matter what is the ending. Already proven that he dont deserve it. Let him keeping it will tarnish the image of other Safe Trader n other fellow might fall into his trap.

With Safe Trader tag gone n without refund, Izwan still lost $$$, n Silverfire can still business as usual.

Just my 2 cents n no offend ! icon_rolleyes.gif





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