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> Complain against Silverfire, Help me settle guys :(

ruxyn_tang
post Jul 18 2012, 06:21 PM

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I just came here to kepoh and share my thoughts on this.

1) I think the person that initiates this thread feels unhappy because he feels cheated with the "safe trader" tag that Silverfire bears.

2) Buyer should (at all cost) check whether delivered products are in good condition. Not just because a person bears a "safe trader" tag therefore everything would go on smoothly. What if the courier failed to take good care of the delivered goods and the item is damaged from the delivery process? Buyer will never find out unless he/she checks and inspects thoroughly and then cross check with the seller again.

It is like we ordered something from Ikea. And when they deliver the furniture to our house, we make sure the condition is new and good. We do not neglect the inspection part just because Ikea is reputable etc.

3) To claim that it is seller's responsibility for an item that was delivered almost 2 months ago and was accepted by buyer in the first place, is void. Things don't work like that, at least I think not.

Like the example that I gave about the Ikea delivery, we don't go about to Ikea and demand for a new furniture if suddenly we see a scratch on the furniture. Who caused it is arguable.

That's all I've got to say.







ruxyn_tang
post Jul 19 2012, 11:59 AM

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QUOTE(Izwan898 @ Jul 18 2012, 7:20 PM)

If it's the courier's fault, why the box is in a very good condition? No scratch nor dent. Same with Ikea case. U're saying that u won't argue with ikea IF the furniture had a scratch and the box they're shipped with was in a very good condition? Don't u think the courier will argue bout that? Same with me. IF the courier was at fault, why the box was in a very2 good condition? And IF it was damaged while transportation, for sure the 2 screws will be in the box right? Sorry if I sound harsh though...

I'm not here to tarnish his name in here but I sincerely, honestly saying that I never drop, open nor lost those 2 screws. That's why I'm feeling cheated.

I accepted the RM100 refunded because although it's a demo unit, it still can take photos and focuses fine BUT it was a bit loose when I'm trying to change lens that's why I suspect the screws was not there all along...it's ok, as I said before, only god knows what happened...no need to accuse I'm a cheapskate trying to get my money back...no...I love that lens...it's just frustrating to be cheated for the first time since I've been doin online trading here for years...

I didn't say I won't argue with Ikea if the furniture had a scratch. I said, if the furniture had a scratch AFTER 2 month, I would not complain because it doesn't make sense (because they could argue that I caused the damage, duh?). I believe that T&C applies. And I can't accuse seller of lepas tangan can I?

And obviously I WOULD argue with Ikea if the furniture I ordered was delivered in bad condition. I will hold Ikea responsible because I have a proof that I haven't used it yet, and when it was delivered, it was already in bad state. Ikea can argue it was delivery etc, but I will of course argue my way out with Ikea because I have the right because I have done my responsibility in checking and making sure everything's all right.

And I wasn't implying or saying that your case is caused by courier services ok? I was stating the importance of checking first-hand and immediately when item arrived. I was giving an analogy. I wasn't saying that courier was at fault, please be clear.

And, no need to accuse me of accusing you as a cheapskate. None of my words nor sentences that I've written as comment here in any way has been implying that you are a cheapskate isn't it? So please, watch your words.
ruxyn_tang
post Aug 11 2012, 08:18 PM

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QUOTE(Izwan898 @ Aug 11 2012, 08:15 PM)
Smsed him this evening still no reply... hmm.gif
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he's not around. i think he did mentioned (in one of the replies) that he will only be back by 20th or something...
ruxyn_tang
post Aug 11 2012, 08:33 PM

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QUOTE(Izwan898 @ Aug 11 2012, 08:22 PM)
I thought he said that salvatore guy will be back by 20th? can u quote him saying that here? thanks. wink.gif
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QUOTE(stormaker @ Aug 11 2012, 08:28 PM)
IINM ... 20th Aug is just the dateline Silverfire gave to Salvator for refund, n never mention that he 'll be back here.
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In that case.. I've mistaken I guess. But im pretty sure silverfire is nt around in malaysia at the moment, not that he is ignoring messages.

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