Have u checked the tiang got how many cables/user? I waited for 2yrs then only realized a bit distanced pole only have 2 users on that where the one right behind my house is full.

So I took picture, show to agent then they reported this to TM. If they check through system and not on site, system will say full. So for my case, they pulled a long fibre cable crossing like 6houses to reach mine instead.