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 Terminating TM Phone line and streamyx.

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TSJohannlo
post Jun 4 2012, 02:56 PM, updated 14y ago

Kuli
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What must I bring to TMPoint if I want to terminate my phone and streamyx line? Usually how long does it takes?
TSJohannlo
post Jun 4 2012, 03:22 PM

Kuli
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Junior Member
372 posts

Joined: Mar 2011
Seriously? I thought on the spot one? Because my TM streamyx contract finishes by 9 of June and on that day itself, I'm gonna use maxis fibre. So yeah. Any procedure?
TSJohannlo
post Jun 4 2012, 03:32 PM

Kuli
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Junior Member
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Joined: Mar 2011
QUOTE(neoengsheng @ Jun 4 2012, 03:30 PM)
Keep the proof of termination for as long as you can.

I received SMS from TM asking me to pay RM180 for a Streamyx + phone line I terminated 8 months ago.
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Okay. So do I have to bring anything to the TMPoint for termination? I called the customer service and they require me to bring the modem and phone?
TSJohannlo
post Jun 4 2012, 10:14 PM

Kuli
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Junior Member
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Joined: Mar 2011
QUOTE(xDjWanNabex @ Jun 4 2012, 09:33 PM)
Just got mine terminated today. If the accounts is under your name all you need to bring is your IC and fill in a termination form they provide. If its not under your name, a letter saying u got permission from the account owner and a copy of his IC.

Took me about 2 mins, since i had everything filled in already. The guy at the counter said my account will start to be terminated today, buit will take 2 weeks to be officialy terminate(no need to pay after today).
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Ahh. Good enough. Thanks!
TSJohannlo
post Jun 6 2012, 02:22 AM

Kuli
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Junior Member
372 posts

Joined: Mar 2011
QUOTE(peri peri @ Jun 5 2012, 04:08 PM)
i terminating the stimix tis week also for my maxis fiber. yup u need to return the modem and phone. make sure they remarks it in your termination form and get urself a copy of that.
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They ask for it or you willingly surrender it to them?
TSJohannlo
post Jun 6 2012, 02:41 PM

Kuli
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372 posts

Joined: Mar 2011
QUOTE(peri peri @ Jun 6 2012, 09:47 AM)
you can opt not to return, but they will charge u for that. yup, the counter say so and the faq



Added on June 6, 2012, 10:20 am
latest update, i just dial 100 to ask about my streamxy contract. they says i need to return the normal phone set and get terminate in any nearest branch. since its about 1 year contract, the modem and and cordless phone are belong to me. Maybe u do the same and check, pls share. thanks.

Contradict with walk in customer enquirers (at the branch) as they ask me to return everything.  rclxub.gif

Now i dunno wat to do with my router modem, keep as rubbish or sell it, but who want
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Right. but somewhere somehow my phone set is already spoilt. will they still accept it? haha! rubbish collector. So i guess i'll just bring my IC, the tm wifi modem, and the tm phone set is enough already right?
TSJohannlo
post Jun 7 2012, 03:11 PM

Kuli
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Junior Member
372 posts

Joined: Mar 2011
QUOTE(peri peri @ Jun 7 2012, 01:43 PM)
bro, i just go tmpoint to terminate my slowmix, i return the normal phone set will do. kasih fotostat ic all done. line terminate within 24 hours. remember ask the staff to photostat 1 more copy of the acknowledged red color termination form for u, in case future got dispute. Deposit rm 75 will offset in last bill.

Again, the modem and cordless phone no need to return if your slowmix contract more than 1 year.
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user posted image

return this telephone set good enough already right? plus the RJ11 cables? and sure ah. modem no need to return. i'm doing my termination this saturday. how long does it takes? i mean like need to take number and wait ar?

 

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