Outline ·
[ Standard ] ·
Linear+
Loius Italia Sofa, Anyone heard this brand?
|
ckyow
|
 Aug 13 2014, 12:59 PM
|
New Member
|
I am in furniture retail for for many year.
Through my experience in furniture retail I could possible guess the reason of their delay.
For local factory to produce a sofa the delivery date is approximate 2 week to 3 weeks
If your product is from China it properly took longer time than expected. it normally at faster is 1 month latest is 2 months depending on the process.
and there is no such thing as leather is cover for 6 years warrant. even Lorenzo or rozal who sofa is using 100 percent bovine leather only cover 1 year warrant for leather.
If the company say 6 year warranty on sofa. make sure the receipt or warranty card is stated 6 years warranty on LEATHER not just 6 year warranty and make sure it indicated at the receipt
|
|
|
|
|
|
ckyow
|
Aug 14 2014, 08:21 AM
|
New Member
|
QUOTE(widuri widuri @ Aug 14 2014, 07:30 AM) When I bought the set, the sales person told me that 6-year warranty for material and workmanship. They will come to inspect and repair if the job is minor, otherwise, they will bring back to their factory at no transportation charges. But when I called Louis Italia, I was told that I need to pay for the transportation charges. Only the service is free for warranty repair. Question which mall complex u all buy from them And there always some way to solve the problem if the company did not resolve ya problem. It need not eveb go to consumer court This post has been edited by ckyow: Aug 14 2014, 08:24 AM |
|
|
|
|
|
ckyow
|
Aug 16 2014, 11:41 AM
|
New Member
|
Of the set is new. I think they have to waive the charges for transport and possible exchange for new set. No reason to activate warranty since they defect is due to manufacturing fault QUOTE(widuri widuri @ Aug 15 2014, 11:13 AM) The set was bought from Louis Italia Gallery directly when they did a display & promotion at Giant Hypermarket, USJ 1 last year. In the warranty leaflet, it was stated like this: 1. This product will be under Warranty for SIX (6) YEARS from the Ex-Factory date subject to the Terms and Condition of the Company Warranty:
2. This warranty covers the following defects only:
a) Wood Maggots
b) Wood fracture
c) Deformation of cushion form, except for the seat cushion
3. This warranty DOES NOT cover:
...........................................
4. This warranty only extend to the original purchaser..............
5. Transportation charge to and from the designated service center and the material used for re-upholstering will be borne by the purchaser.
6. ...........................................
So, only wood and cushion are mentioned in the warranty. No leather / fabric. And transportation is chargeable. But my points are: The set is new, so my requests to them are to waive the transportation charge and to expediate the repairing period of the sofa. |
|
|
|
|
Quote
0.0186sec
0.65
7 queries
GZIP Disabled