I am also another victim.
Called on 5th May to start my order. Staff told me 3 weeks till deliver. 4th week no news so i called to check. They said havent start doing my sofa because kastam hold their leather goods and promise me 18 June will get sofa. Now is 22 June and still no news so called again they say still in production because May got lots of public holiday and no electricity on May. And the manager can tell me that i called to start my order on 28 May. Bullshit at its finest.
My guest will all have to sit on the floor and plastic chairs during my house warming thanks to Louis Italia. So they promise to send latest by 28 June with free gift. We will see how that goes.
If they deliver some poor quality sofa to me..... i will definitely bring this case to the Consumer Tribunal.