Pls do not buy any sofas or tables from Louis Italia. It has been a bad company from last time from the feedbacks in this forum and till now. Can u imagine how many ppl are still out there those not venting in low yat forum .....MAJOR PROBLEMATIC LOUIS ITALIA the Staffs are so lousy and irritating after sales order. Everything normal at first before and when u place your order then you will have no furnitures for months n might be till a year plus even after agreement.

1. The sales ppl only want to collect full payment before delivery and do not know when the delivery is. They would give a standard answer of 3 weeks but u gotto wait longer and the ware house girl named Stella is bluntly rude and seriously sarcastic.

2. The sales ppl will not pick up your calls or help u to check your orders from the warehouse. They will also messed up your orders, color for table n chairs all wrong even after sales confirmation and full payment even with prove of photos shown n given. I ordered my set from Yong from Louis Italia in Viva home , he laughed when I asked him where was my furnitures that I have waited for months and told me he would check the warehouse but as usual, didn't follow up and next didn't dare to pick up my call and I gotto call the warehouse .

3. The warehouse Stella will not hear or clarify your orders, she prefers the customers to listen n bow down to her indifference. Then she simply sent another color sofa n table and will not want to confirm the order first as she is rude she felt there is no need to do that and she also wouldn't know whether the lorry driver can send out or not ??? It's a company with poor management. Basically, they are lousy. So don't expect and don't even deal with them ever.

4. After months of waiting, I thought my set has arrived finally. It was the wrong set . The lorry driver told me it was their usual flaws so he took back. I thought I'd received my order the next day as they promised but when I called Stella and told her about the table was also not my choice as I had ordered through Yong based on the photo exactly the same with the set I wanted and he actually promised that before my full payment. There is not a single word of sorry for their mistakes up to many months.

She can laugh it off together with the sales man named Yong , from March to May , I still don't know when they want to send. It is up to their mercy . Even as when they promised, they don't do it . I feel so sorry with my family as is a sad experience as we still do not have a living set to sit on after paying around RM4k just for 2 recliners .

I am also traumatised to call , after being bullied and laughed by over the phone and to wait without them being apologetic even with all the mistakes and delay. If it comes, it comes. If it doesn't come at all, it serves another lessons to all and everyone in Malaysia not to make any purchases with this irresponsible nut case workers in the company. Even the 'nicest of them all ' is the lorry driver , he too will not pick up calls when expected to come again to send the right order.

Unless you like being bullied and hear a lot of blames and excuses afterwards then buy their sofas and suffer / increase your blood pressure . There is no business at all. More like a torture for customers who have paid , you are not even entitled to your own sofa set that u have paid for. Be careful , pls walk away from unethical unfair businesses

The reason why these staffs are rude it's because they are trained since so many customers have complaint before , they sd they are not afraid . Pls everyone, let your friends and families know. There are other good furniture shops who really show dignity and integrity in their business values. Damn Louis Italia for having such a deceiving fancy names with staffs who are even worse than nightclub operators. Close to a scam .
They are behaving so proud and rude even when they are at fault
1. Failure to deliver on time . Late for 2-3 months in most cases after argue,eng's with their customers.
2. Giving excuses and shifting the blames around up to the lorry driver is also not spared...poor management and staffs with huge attitude problems, they will only be normal when u are making your purchases and orders but after u have placed deposit/make full payment and expecting delivery, u will be treated like a fool.

Their manner in treating you is as though they are glad that they took your money and punish you by holding your furnitures and do not pick up calls, do not follow up with your orders, don't even know what u ordered though u sent again n again and if Stella is pressed to promise a delivery date, again another 3 weeks as after 2 months of sending the wrong set of furnitures, then only they will take their own time to rectify and book leather skin , so just wait for don't know how long again. That also Stella didn't want to acknowledge the orders. Scary isn't it !!


3. This is my first time and will be my last time dealing with them . Should I write in for a full refund or just wait having an empty living hall for months? I hope everyone knows about their sales tactic and lies. moreover, their new arrival is also not new, more than a year of display they are still charging the same high price. U pay high with your life too because dealing with them is a waste of time. The money is better given to people who runs their furniture business properly and these ppl definitely do not deserve to have any business so that they can manage their lorry driver timing well and start from doing it right with proper customer service.