After some delay, I finally packed my RH seat of the 3-seater recliner into my mini MPV and drove to look for the factory located in Kg Baru Subang last Saturday. I called the hotline (017-xxxxx) first and was told by one Sharon to contact Ms Shirley when I reach the factory.

The factory, more like a godown, is located in a secluded area. Next to it is a recycle factory for old CPU and some electrical stuff. I met Ms Shirley but she was not informed by Sharon of Louis Italia, then another man in his 50's who identified himself as Chee asked his workers to check and confirmed that the noise was due to spring rubbing against the metal frame of the recliner. They have to remove the cushion to do the repair, but as there was power outage, work could not be carried out.

Apparently, Chee is the owner of the factory (Atria Design XXXX Sdn Bhd). Louis Italia was run a young couple who collect orders and then channel to factories for fabrication. One of them is Atria Design. It allows Louis Italia to use the address of the Atria Design sofa factory in Kg Subang . I highlighted the issues with my order and the warranty issues after. And I was told that I was among the many who complained, all due to the way the customers were handled by the staff of Louis Italia and some empty promises made by the sales staff.

Chee told me that they (Atria Design ) would handle small warranty issues on site if they were informed by Louis Italia, if the sofas need to be taken back to their factory, the customers need not pay for transportation.

On the 6-year warranty coverage, it does not cover the leather. However, if the stitches are torn, they will undertake the warranty repair within the 6-year period.

I went for my lunch as there was still power outage. While I was having my lunch, Shirley called to inform that there was still power failure. So I requested them to send the sofa to my house after repair.