Look, in TM , there is no hard rule ,or black and white rules , that says you can do this but you cannot do that or you can do that but you cannot do this.

That is no docuentation so as to speak.

I am sure all of you have experience this where one operator\person in charge\deskhelp says one thing and another one says another thing.
Then when you speak to the third operator\person in charge\deskhelp ,
another thing totally different come out. This is TM.What can you expect.

I meant that are no hard rule unless you show me one.Or show me the document.

The answers given depend on how knowlegeable the operators are.

So if anyone is interested to take over the line , arrange together and go to TM shop and talk to them(Telekom)

If first time is not successful , then arrange the second time and see a different person-in charge.

Third time see another diffrent person in charge.

Both of you might get lucky.