I'm asking my agent to apply unlimited 512kbps package for me but the agent had make mistake and turn my package to student 88 hour package only.

I would like to ask that can i upgrade my package to either 512kbps or 1Mbps package?? The current 88 hour totally no sufficient for me.

thank alot.

This thread belongs in Getting Broadband.

This post has been edited by wKkaY: Jan 6 2006, 02:44 AM

First of all it's the agent's fault. Of course you can upgrade. Just tell that agent about the mistake.

I had tell the agent about the case but the agent dont know do anything. I also got send a feedback to TmNet but also not yet get response.
Do the contract will tide me from upgrade??

thank...

Does asking an agent to upgrade need charge or anything ?

No. U will stick with your present package for at least a year, if your streamyx is already running.

huh!?!??!?! no other way???? because i dont know my package is 88hours one....
The agent dont know do anything.. just finish the job then runaway.

Just go to TMpoint or Clickers and make your complaint there. I don't think upgrading is a problem, more money for them. They will probably upgrade only after your next month's billing.

thank for all forumer reply ya... i will try to make a complaint at clicker by tomorrow.

Upgrade is possible but no downgrade.

I had ask at clicker and they say they can only help me to do upgrade after 3 month... aiks....

thank alot.