Asus fan here. But not trying to defend Asus. My wife bought Asus laptop, less than 2 month, keyboard start to show symptom of illness. I sent to Asus Centre at Kuching, took 2 weeks, keyboard changed and no problem at all until today. The only problem, they didn't inform me that the laptop are ready for pick up. Luckily I give them a call because my wife need to go back to Melaka tomorrow. I ask them why no call from Asus Centre. They give excuse that they might give a call but I'm not answer. I said I wait their call for 2 weeks. I ask when the laptop arrive but they just said that's why we give our phone number for your inquiry. I don't mind for his answer but they should give me a call when the laptop are ready for collect. Damn Asus!

Out of topic but just sharing. And for Acer (I'm Acer fanboy too), luckily I take 3 years warranty. Sent for repair for 2 times at Kuching (Highpoint) but flickering problem still persist. The best part, I noted that my battery changed, and some screw are missing, and flickering problem still persist. At 2011, I work at Miri. My laptop having another symptom of illness (flickering screen, AGAIN!), sent to Miri Acer Centre (Highpoint too) and my laptop rock for 2 years without issue until I trade in with Toshiba laptop this month.

I think warranty issue is more to where you send your laptop. Might be different service at different location. Some say MSI service are not good, but my friend took only 1 working day to change his ram.

recently i had bad experience with dell service, but actually their warranty is really good. You can refer to my thread.

http://forum.lowyat.net/topic/2572593/+20

my only problem with them is the quality of their product. Mine might be bad apples, only a few out of thousands. I cannot deny that their after-sale service is top notch and they do take their repair and warranty service seriously.

yeah, its luck, i have no problem with my acer laptop after 2 years. Dell has good service but two laptops i purchased till today from dell all had problems. Inspiron and m14x, some were man-made, some were defects.

The price they charge for m14x r2 could have got me a decent desktop and higher-end laptop from other brand.

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Added on November 22, 2012, 12:26 am

right, Dell actually offered me replacement two times, but first one was bit fishy as the manager did not want to ship it to Singapore which I would stay for few months. I thought it was troublesome so I turned it down but after several repairs (some minor), the engineer had some bad workmanship and fried my motherboard and HDD with his mistake.

The Dell employee and the technician did not offer constructive solution and indirectly pleaded me to accept new HDD / reformat. I felt so frustrated and complaint to social media and the woman in charge was very patient and had been assisting me for many times for all the repairs (no nid calls etc, just fb message and she would issue service) and she requested replacement for me.

sometime things can avoid wan.. bro.. i not condemn u...

like a car... if u dun take care the , how the car life goes longer?

if u know my means