my bad experience with asus...
- i sent my asus eepc to be fixed on 28/8/2012. past the warranty period so i have to pay. i agree.
- later they contact me saying part have to be ordered, it will take max 3 weeks to fix. they say make payment when collect pc.
- 3 weeks passed and i dont hear from them.
- when i called on 20/9, i was informed that they didnt know the status said they would call back within 48 hours.
- 48 hours passed and not a sound
- i called 24/9 and they say i havent paid so they not yet even start to fix it!!!!!
- i told them i got email proof that they said to pay upon collection. they got no idea about this. customer service sound very sarcastic when talking to me.
- i go online and complain at main website
- 25/9 i get contacted by email to sort it out.
- 26/9 they say rushing the job for me. will get it by thursday 27/9
- later they contact me to say can only collect 28/9 fri afternoon
- i call back to tell them they promise to fix by thursday. they now say not yet start to fix coz i havent paid!!!
- i so pissed of i give up. later they call to say mix up, item ready for collection friday.
- i email asking if got any discount for their mistake. no answer
- when i go to collect. i ask if any discount for the error they made. answer no. i collect, pay and go home.

they dont realise the amount of inconvenience, time wasted, etc caused by their mistake. at least give discount or free service maybe i feel better. but no such luck. asus now bottom of my list for future purchases.