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Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!

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raizent
post Dec 26 2012, 10:41 AM

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Okay ..so I bought 2 unit of ASUS G55VW both with the highest possible spec .. ( yea 24gb o RAM tongue.gif ) one for my dad and one for me with 3D .. hurm so my dad's lappy was working fine and mine was broken out of the box on the same day of purchase from Evernew ( Lowyat ) , then I sent it out to ASUS Service centre as the dealer told me it was not their fault and I should send it to the service centre , so I sent my G55 on 2/12/2012 and waited for their call which arrives on 22Dec ( damn long -.- ) and so I came all the way from Ipoh to lowyat on 24th Dec just to take the laptop which cost me 5k and when I reach there the tech guy came and brought my laptop and what a suprise ! the problem was not even solved ! So I rage over at the Service Centre and the guy told me I that he will fix it by Wednesday (today) . So i'm still waiting for that guy to call me and I did called asus and their staff told me to wait for their tech to call otherwise it is still not yet ready for collection and I was like ( WTF ) ?!

- Mainly my laptop is having a problem with keyboard failure which each button is used for different button ..for EX : you pressed ( 4 ) and it writes ( /4 ) and g -> ( g8 ) WTF right ?

- So the asus tech guy told me it was not the keyboard problem since they replaced the whole keyboard and it might be the Motherboard fault -.-


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So yeah I'm still waiting for their call right now .
PS: I love ASUS laptop it just that their after sale service is F*ked up
raizent
post Jan 17 2013, 04:08 PM

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Okay from my last post...the laptop was returned to me with the keyboard fixed but now it is having problem with the 3D function missing from the NVIDIA control panel..so they asked me to sent it and I did and I came back again to claim it ..and it is not fixed again..so I kinda raged at the service center and they said they'll try to get me an exchange .

Asus laptops are good but..once you encountered a problem that brings you to the service center then you're 80% f*ked up biggrin.gif

 

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