I think whether or not their service is good depends on whether the replacement part is available and where u claim the warranty. My Nseries keyboard wasnt functioning before and i brought it straight to the asus royal club at kl even though its far from my place without warranty card, receipt whatever. They checked for a while, said its the keyboard and thankfully the part is available. So i waited about 20minutes and their done replacing the keyboard with a new one so from my experience i wouldnt say that their service is bad.