the asus service center here in kuching does provide a good after sales service. they even explained to me in detail what is the problem with my laptop. and they told me beforehand that it will only take few hours or only 1 day to fix my laptop, but the problem lies with availability of the hardware. as for my case, the thermal fan need to be ordered and it took me like 5 freaking weeks to arrive. but luckily the guy just issued a receipt but I keep my laptop and will notify me if the fan has arrived, which he indeed notified me.