when did you buy the netbook?

you wish to claim warranty or 1 to 1 exchange?

Been using asus for a year no problem. Only after sales services is bad. Encountered the same problem too.

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Added on October 29, 2012, 12:17 am
I think more than a year if not mistaken.

they say cant repair jor...........they agree to change 1netbook liao.......i pass netbook to service centre on early july 2012..........already 4 month jor...most bad experience i facing for this kind warranty.......

i waiting for 4month just for warranty and last week they tell me that will exchange 1 for me.........  

this is scary, i wanted to buy asus s46, but i scare i might be the next person complaining about my bad experience here.

dafuq 4 months just for "procedure" and lastly tell you exchange?

when is the expected date of exchange?

feel like should report them to the consumer tribunal liao if possible, 4 months, man a lot of works delay, demmm...

not really sure, but make some complain, send to newspaper etc, make them come out take care of the shit.

Yes, you can sue Asus through the small claims courts

http://www.consumer.org.my/index.php/compl...l-claims-courts

http://legal-malaysia.blogspot.com/2008/08...urself-diy.html

Perhaps doing this will help Asus get rid of the unprofessional personal & replace them with better people so we can start getting better service.
From what I've read in the forum so far, it seems the they do have good people there but the lousy ones are the ones that are screwing up & giving them a bad reputation.

well I guess I can cross off the asus zenbooks and the vivobook off my list :\

I'd just stick to not buying from them to show my unsupportive nature 
Its really really really a shame that their warranty support sucks, cause their laptop lineups are really very attractive 

Whoa. After reading these complaints, Ive made my mind not to send my laptop to service centre. Cannot live without my only laptop for months.

BTW, i have no issue on asus, i complaint regarding loose lcd hinges. they took about 1 month to fix it. BUT IM HAPPY BECAUSE THEY REPLACE THE WHOLE BODY of my notebook cover...my notebook look new after they replaced!! thanx asus..untill now, im fan of ASUS..

u paid for RM5k+ alienware and dell replaced u with RM8.7k alienware. so pls stop complaining ... there is no co. other than dell could offer u such a GREAT service ..

u go buy acer hp lenovo and see .. they dont give a damn on u ... replacement ? go back and dream for it.... dont ask and dont dream on...

i using dell since 2005-2006 till now and the service i received so far is TOP notch ... never fail me , alwaz impress me....enuf said -)

Wait until he see how Dell handle warranty.

thanks TJ, glad to know that... as for laptop, hard disc or anything i still find malaysia cheapest!

This is because i have more than 1 notebook..