i owned a few ASUS phone before, but i ditched ASUS because of their product support policy. Ever since they made garmin phone, they decided to stop supporting some older models although for me it wasn't that old (P565 less than one year old). no software updates even if phone buggy and sure enough soon afterwards the phone brokedown. ever since then, i'm telling myself, ASUS isn't worth the money.

i have always a sneaky feeling on their warranty services and this thread kind of proving that they do have a bad customer/warranty service.

For anyone looking for peace of mind, i recommend dell. i've got 3 dell laptops altogther for the past 7 years. not all defect free but the warranty service is indeed first class. on the spot whereever you are (they will come to you) and repair will take 1-2 hours. never had any issue claiming warranty. just make sure you opt for 3 years instead of one year warranty.