I have to give you a warning - Never go to the Asus service centre in Lowyat. It is shady as hell. I will list my experience for you in why I think so.

1. The service centre doesn't have a telephone and e-mail. The number they give you is to the main call centre, not the service centre's itself. This is UNACCEPTABLE.

2. Fast forward when I got a friend to collect the laptop for me cuz I had been candid with the Asus guys there when I brought my machine that I am not from KL. The smiley counter guy through my friend's phone told me the RM100 deposit included the inspection, CLEANING and everything. Rewind back me dropping off the machine and returning to my hometown devoid of an Asus service centre. I got a 'private call' from a service worker's personal mobile offering to clean my machine's insides for RM50. Why is that relevant? Because my friend went to pick up the laptop and I was charged RM50 more than the price he himself told me on the phone.

Receipt was lost in the mail, and I cannot call or email the service centre to request a new receipt, and the call centre is useless because they only can check status of your repairs and they don't have any useful information whatsoever. Now I know why the smiley counter guy was so eager to give me this tel. no. Now I'm stuck at who lied to me. The service centre, or my friend. It's not as big a matter as it should be and I might not be 100% careful enough but what I'm saying is that this all could have been avoided if they had any kind of contact whatsoever.

I wish to know if you guys have this RM50 extra cleaning fee or was I scammed with this under-the-table sort of money from the Lowyat service centre. I just can't get over the fact that the counter guy seemed dodgy when he went 'we clean if you request' while specifically avoiding the answer of if cleaning was included in the deposit or a separate charge. Either it is a common practice or not, if it is true, I recommend you just go elsewhere that would be more candid with you. They also don't have service to help you send the machine back through mail; I don't care if they charge for it (which they have all the right to), but what I'm saying is basically they don't have any service that other service centres nowadays have.

I was also 'lucky' enough to witness a service worker offering a customer an under-the-table deal of changing his battery part immediately if he had the money. This is debatable amongst you maybe because some of you prefer this 'flexibility'.

They also tell you your laptop MUST be formatted while going through their process and I the invoice it says "can format". Like what the fuq can you be honest please.

And frankly I do not know if they have replaced my hardware with something else. Something is fishy. I don't trust them and frankly I kind of regret sending my machine in to them.

The Lowyat service centre has the location and they know it. I just advise you to go somewhere else.

EDIT: My battery was fine when I went in. Now I just tested it and it's fucking not charging. 0%. They might have done something to it or swapped it. What do I do now.

UPDATE 2: Now it keeps turning off for no reason. I turn it on again and it acted like it was recently asleep. I checked my settings and it's not supposed to even fall asleep. EVER.

WHAT DID YOU DO TO MY COMPUTER?!?!

This post has been edited by Cherant: Mar 31 2018, 01:28 AM

You have to wonder how they get their business though. Like how are they still able to stay in business with what I assume to be a high-rent place...

I think most people would have the same thoughts as you. So far I only buy necessities like pendrives and printers and simple stuff. How do you think those laptop guys still stay up?

Unfortunately in Malaysia the website directs you exactly to the shitty service centres...

Just posting it here in case anyone knows what happened to my battery. I sent it in FINE. Even turned it on with the battery to show them my keyboard problem. Discussed about mailing my laptop back to me cuz I'm honest I'm not from KL and where I'm from there's no service centre. In the end had to arrange my own transport and mail service months later and fucking thing arrived with my battery totally 0%, plugged in, charging and fine, but just 0% forever. 'KL friend' potentially lost the receipt to charge me extra or the service centre did.

Seriously these guys at Lowyat service centre. Axxon or something? Like screw this. I'm complaining about this somewhere. I need pointers on what to do.

Create a problem and charge for the solution. Like what the heck this is unacceptable.

Laptop went to them on 9 Feb and I got it in the mail on 28th March. What the fuck happened to my battery??

This post has been edited by Cherant: Mar 31 2018, 01:29 AM


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Just checked in to tell you more problems. DirectX keeps giving me errors and I got kicked to low priority queue in LoL cuz directX issues directly kick me out of the game entirely. I keep doing stuff and guides online on how to repair it. Now I'm too assed to wait for 20 minutes or something to test it again.

Help me. Like please. 5k laptop to thin air and I have no receipt cuz someone lost it or potentially "lost" it so he could charge me more money.