Guys, want to arrange a press conference? If you guys have all the evidences, let's arrange a press conference to complain it!! Or else, they will just let us bark us without any action.

 

Lucky i owned mbp, lose at the PricE, win at the satisfied

havent ..................just call asus that hardware arrive already and i think next week can get..........really wasting almost 1month already

JZ NOW I CALL hotline...  he say waiting for battery!!!

i scold him back 9696, my G53sx-1208v is display problems, not battery~~~ZZzzz

i owned a few ASUS phone before, but i ditched ASUS because of their product support policy. Ever since they made garmin phone, they decided to stop supporting some older models although for me it wasn't that old (P565 less than one year old). no software updates even if phone buggy and sure enough soon afterwards the phone brokedown. ever since then, i'm telling myself, ASUS isn't worth the money.

i have always a sneaky feeling on their warranty services and this thread kind of proving that they do have a bad customer/warranty service.

For anyone looking for peace of mind, i recommend dell. i've got 3 dell laptops altogther for the past 7 years. not all defect free but the warranty service is indeed first class. on the spot whereever you are (they will come to you) and repair will take 1-2 hours. never had any issue claiming warranty. just make sure you opt for 3 years instead of one year warranty.

Anyone tried flaming Asus FB page?

There was an issue with N55 graphic driver last time, and users created quite a fuss in that page. Soon enough, new drivers were ready. Maybe can give Asus Malaysia a wake-up call.

i have two Asus laptops atm, both had problems. I sent mine to the local service centre (K. Kinabalu) and came back satisfied. Guess the quality of service depends on the centre itself.

wow..i thought i am the only one who was so unlucky.. but seems like now asus service is even more teruk..never improve a bit also.. i think i better skip asus in future till they improve their service attitude... really scared of them already..

oh fcuk. i recommend all my friend go for Asus. damn!

why should we praise when there's no problem?
it's what they should do

if you saw 5 bad comments on brand A, while only 1 bad comment on brand B
with both brands having similar sales, which brand will you go for?

how is it unfair?=.=
lets say if both brand sold 5000 units in same period,
you heard brand A with 5 complaints, brand B with only 1

I know it's stupid to assume they both sold equal units btw.

Ironic how your argument is invalid. sampling is limited? sampling could be from 30-(population-1). how is there any limit in sampling data? usually percentile is used in determining size of sample from population.

The reason why you go for dell is because of quick response, this itself is part of customer service. This thread will serve as  a reference to others and hopefully they can prepare the unexpected.

You mentioned that some acer bashers have bashed acer without even trying other brands(this is called sampling error, therefore in any survey/research there must be a margin of error[usually 95%-99%] to counter this issue). I am pretty sure it applies to everything(if the margin of error is high in that survey, it shows that SqquareTrade is not doing it professionally).

just my 2cent. 

My 8 months old Asus notebook started giving problem. Sent it to the Asus shop in Mid Valley where I purchased it.

The mid vally Asus store has posters proudly pasted on their walls claiming their notebooks are so reliable compared to other brands based on some "suvey"

They mentioned it's some graphic card problem and said they will send it to the service centre.

Last week (week 3) called them, they said they changed the graphics card, but the problem still exist, and they suspected hard disk, and they said they will call me once it's done, I was still talking to him but he pretended that he could not hear me, and he said "Thank you, thank you...bye" and abruptly ended the converstation which only lasted 1 minute.

It's going to be 1 month now and no news yet. Does it take additional 1 more week to replace a hard disk? I think he was not telling the truth. I was sceptical initially choosing an Asus notebook. But my wife wanted it due to the larger screen and higher specs compared to other notebook at a similar price. God knows how long I'll have to wait, and whether the end result will be good.

Some of these Asus notebooks tend to deviate from the industry standard of notebook design, i.e. using non-standard high voltage chips, powerful nvidia processors and other bells and whistles. Wonder how these components actually work together.

Their motherboards are really good, but their notebooks? I'm not too sure.

I have experience dealing with Dell notebooks and their after sales is top notch.

I think whether or not their service is good depends on whether the replacement part is available and where u claim the warranty. My Nseries keyboard wasnt functioning before and i brought it straight to the asus royal club at kl even though its far from my place without warranty card, receipt whatever. They checked for a while, said its the keyboard and thankfully the part is available. So i waited about 20minutes and their done replacing the keyboard with a new one so from my experience i wouldnt say that their service is bad.

Oh Asus! Look like u willing to spend money on design to poison people kau-kau, instead of "wasting money" to boost up the service. 
u lost one customer as I wont get poison by ur sweet  and suffer later on when mobo breakdown.   

haahhh...  man.. but  i really lyk their zenbook ux31A... mannnnnnnnnn 

This isn't ASUS problem, it's stupid service center problems with their incompetent staff. Just one look at them you know they don't know much, or anything at all about computers, they just want to work to gain money.

I did have this problem before, replaced motherboard laptop because of bad BIOS flash (but I just say it won't boot), it did replace it but then again they, I assume, 'forgot' to tighten a couple of measly screw holding the GPU down causing it to roast over 100C in about 3 minutes in game. Rather than bringing it back to those monkeys I disassemble and retighten the screw myself. I'm using Acer now, zero problem whatsoever.

I wouldn't buy Dell too, although services are nice and fast, but there are far too many problems for me to buy one, one particular guy keeps asking me about his laptop gets about 3 times roasted harddrive, while the other roasted motherboards.

Hello,

I wanna ask, izit we need to pay RM100 when we pick up the laptop after the warranty service?

Coz i just saw the terms and conditions here written "An inspection fee RM100.00 is still payable by the customer." on the asus royal club service form.

I sent my laptop for service coz i suspect my hdd in my laptop have problem.

I forget to ask the service person there just now when i send my laptop to there ><

I'm planning to get a N55SF before, luckily God helps me by prevent me from buy it with financing problem. Then after i read this thread, i feel so blessed. 

talk properly... maybe email to ceo of taiwan?

last time duno who send email to what company get uber super response and support very fast and efficient...