Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!

views
     
[PF] T.J.
post Mar 24 2013, 07:47 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(raymondtong94 @ Mar 24 2013, 07:05 PM)
» Click to show Spoiler - click again to hide... «

1st, if the image you bring is negative, you give negative impressions to the people around you. 2nd, we all know every firm/service center/shops have their apparel rules (if you can say one doesnt have, you really lack of common sense) but if the employer fail to follow the rules, it will still bring negative image to the firm. 3rd, yes, we cant judge skills even thou they are young but if the attitude is negative, we can judge how their skills are. 4th, yes, skills can vary by age, but does the person has learn anything during training course? does he pay attention to what we say? does he understand the rules and regulations and basics on serving a customer? and the most important, is he a quick learner? i can say, a man in his 30s can learn more faster than a 20s man if they concentrate. 5th, i am the king of cyber world? where the hell are you thinking? and what the hell are you talking? this is totally a bullsh*t i ever heard.

please, learn the world. i came out at the age of 15, so i know more than my friends do even they are 19 this year.
yeah, thats why pray hard for luck everytime.
*
QUOTE(androidfans @ Mar 24 2013, 07:21 PM)
read and understand my replied carefully , i did mention some company has allow their worker to wear t shirt and jeans on friday , perhaps, Asus services center in penang may allow their worker to wear jeans and t shirt even normal weekday , who knows ? you are their boss ? how you know they not allow to wear jeans and t shirt s?

so, how you know the 20s technician lack of training ? you are the person give him training ? so now u said you are younger then your friend but know more then your friends, but you mention also some one in 30s are more concentrate then 20s , you know what are you saying ? rclxub.gif

if you are not the king of cyber world , why you judge me saying that my post more then 50% are childish ? only some one who think he is more advance then other will did that, in situation that you and i do not know each other doh.gif
*
Break it up guys..
It is true that certain companies do designate a particular day, possibly one with less customers to be a less formal day. I'm pretty sure that this is not Asus way of doing things as it will tarnish the image of the company, as it has now. The impression of the majority of people towards a company is still the most important (regardless of how good or bad the employees are) and should be emphasized, I'm pretty sure that the management of all brands know this, hence the required attire code- its all about professionalism. (I guess the only brand capable of getting away with this kind of attire code is Apple haha, but I doubt they're brave enough to risk it as well).

Anyways, I've been to Asus Service center at Imbi Plaza and also Teledynamics (TOshiba) in both Shah Alam and LYP. All employees are well attired and the way they handled my notebook repairs were simply professional (apart from the inevitable waiting time lol) thumbup.gif
[PF] T.J.
post May 2 2013, 08:47 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(Dbassnut @ May 2 2013, 06:00 PM)
From what I see here, the main problem seems to be Asus Service Center.
I'm thinking of getting an Asus G75 from illegear. So far, I haven't heard any horror stories about them yet.
*
Its still an Asus even if you purchased it from illegear? hmm.gif
[PF] T.J.
post Oct 7 2013, 04:40 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(deyamato @ Oct 7 2013, 04:36 PM)
can anyone tell me royal club asus address ? i tried send to servex they bounce out my mobo is not under them .

p/s : eventually i bought it from PC ZONE lowyatplaza suddenly i dont see them anymore .
*
Eh? I thought PC Zone is pretty established one? hmm.gif
[PF] T.J.
post Nov 8 2013, 11:30 AM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
Yeah, but problem is people are still buying because of the good design and also the outdated SquareTrade reliability survey laugh.gif

[PF] T.J.
post Mar 14 2014, 10:59 AM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(mudkipryan94 @ Mar 14 2014, 10:46 AM)
well my Asus A43s warranty dah ta-ta liao.. so i will inject SSD anytime... and hates they are using hitachi's HDD doh.gif wtfak...
*
Hitachi is not bad right? hmm.gif
Anyways, SSD gooding yo
[PF] T.J.
post Mar 17 2014, 02:05 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(Psychosis @ Mar 17 2014, 01:53 PM)
TLDR : Do an executive carpet bomb ( email to the top gun of the company )

Note : This is copy from htc one thread

credits to adriancs

http://consumerist.com/2007/05/11/how-to-l...il-carpet-bomb/
*
Thanks for sharing, hope this method works for Asus icon_rolleyes.gif

Last time when I had a problem with my Toshiba M500 (SEA limited edition; **NEVER BUY UNCOMMON MODELS), I complaint (call, email, fax) all the way to Singapore and Japan also no fooking reply laugh.gif

Anyways, this thread has sort of become a thread where people compare and see whose warranty service is "better" laugh.gif
Asus Malaysia, what a joke.... sweat.gif
[PF] T.J.
post Mar 29 2014, 11:09 AM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(Mr.Frosty @ Mar 28 2014, 08:18 PM)
almost buy an asus
*
QUOTE(houjiji @ Mar 29 2014, 10:43 AM)
Don't buy, or you'll regret it. Get a Dell or something as my colleague's Dell get on site inspection and hardware replacement straight without going all these hassle.
*
+1, can consider Lenovo and HP's onsite warranty support too~

But to me I still think Dell and Apple offers the best warranty, especially those complete cover type which even covers accidental damages thumbup.gif
[PF] T.J.
post Apr 20 2014, 11:04 AM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(shin2l @ Apr 17 2014, 10:21 AM)
Keep bombarding on their Facebook, Twitter etc, daily,  rclxms.gif

Make a short video, posted on Youtube, make an "Asus Sucks 1.0" T-shirt.

Call for gathering and demonstration until Asus is out of Malaysia, haha.
*
Not easy I think sad.gif
Which is why Asus Malaysia never bothered to beef up their after sales support cry.gif
Just look at the recommendations thread and see how many people are still unaware of this issue lol.. people still prefer Asus over the others... well, at least until they have a problem and visit this thread tongue.gif
[PF] T.J.
post Apr 21 2014, 06:08 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(shin2l @ Apr 21 2014, 03:49 PM)
Notorious warranty support is a major issue, imagine when you purchase a new laptop but has some issue after few hours/days/weeks/months, then you need to send back for warranty as it is still covered. So, you need to wait for weeks/months for your laptop to come back flawlessly. Can you wait for weeks/months before laptop coming back?

Buying new laptop is like gambling, you need to pray nothing happen to your laptop, even if it happens, warranty support and service must be good to backup. Asus keep praising itself has the first or second of the least defect rate for its units, I think it is useless, when bad apple comes no one can avoid, so, your warranty support becomes so important.

You take a good care of your old laptop but this time when you choose Asus again, good luck for you. FYI, MSI is also from Taiwan, anything happen may need to ship parts to/from Taiwan. Illegear has warehouse near Kluang, Johor. DELL always has many parts to backup (bcs warranty support is the best). HP, Sony, Samsung, Lenovo dunno.
*
Nicely written notworthy.gif notworthy.gif
[PF] T.J.
post Apr 25 2014, 02:13 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(houjiji @ Apr 25 2014, 02:08 PM)
RETHINK please.  cry.gif  brows.gif
*
+1 +1 lol
Don't buy based on design only nod.gif nod.gif
[PF] T.J.
post Apr 25 2014, 04:23 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(sbd @ Apr 25 2014, 03:51 PM)
i am taking up a case against them in the small claims court run by the Consumer's Tribunal. It is for a T100 screen that got a hairline fracture by itself and they do not want to honour the warranty.

If anyone else wanna tag along with your claim, please PM me or reply here.
*
All the best man notworthy.gif notworthy.gif
Good to know some are standing up thumbup.gif thumbup.gif
[PF] T.J.
post May 23 2014, 04:00 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(jie88 @ May 23 2014, 03:42 PM)
Just an updated , so they upgraded my SoC mobo on my tablet from 8gb to 16gb .. i think because i complain to them that i have wasted a lot of my warranty time just because your guys cant fix the problem and its unfair to me ..
will i still ever buy an asus product ? hell no .
*
Well, at least its settled thumbup.gif

[PF] T.J.
post May 23 2014, 05:48 PM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(jie88 @ May 23 2014, 04:03 PM)
yes thats what i thought , just dun buy asus product next time .. lol
be wise , think twice  icon_rolleyes.gif
*
I hope my family's Asus Transformer Prime won't spoil laugh.gif
[PF] T.J.
post Jul 8 2014, 12:22 AM

20k VIP Club
Group Icon
Elite
24,193 posts

Joined: Feb 2010
From: Perak
QUOTE(cawan @ Jul 7 2014, 03:06 AM)
Anyone experience on asus fonepad/tablet repair services? Need review.
*
QUOTE(houjiji @ Jul 7 2014, 11:30 PM)
Sorry no personal experience but when I claimed my laptop, the person next to me was complaining his Nexus7 2013 having problem within days after his purchase. Not sure how it ended but I suspect might be bad..  sweat.gif
*
+1, I suppose the repair services will be more or less similar hmm.gif

As much as I love the new Asus phones/ tablets, I am still waiting until Asus Malaysia clears up its bad reputation

3 Pages < 1 2 3Top
 

Change to:
| Lo-Fi Version
0.0419sec    0.81    7 queries    GZIP Disabled
Time is now: 10th December 2025 - 08:04 PM