Dell was by far the best warranty support but less attractive design for low priced model. So it is not the same I think.

woooww...i really wish i had found this thread before buying the UX32VD....but too late now..

the same day i got the new ultrabook, i found there's something wrong with 1 of the key on the keyboard...its loose and wont bounce back up after pressing it down...the next day, i sent it to Asus SC in lowyat...

the guy who took my case told me it should take 2-3 days to fix it...i said ok and left the day old machine with them...

4 days later, no call from Asus, so i called up the hotline...then they told me there's no stock for replacement and need to order from Taiwan and will take 2-3 weeks...i wasn't happy but there's nothing much i can do...i asked them if i can get back the unit first while waiting for the replacement to come from Taiwan and their reply? "you can but we cant guarantee you priority in case there's another case needs replacement"

meaning while i'm having the machine back, if another use send his/her machine in for same problem, Asus will attend to his/her problem first even though i came 2-3 weeks ago...i was like WTF!!!

the second thing, they say if during the time i took back the machine and i cause more damage to the 'damaged' key they will not be responsible and i cant claim under warranty anymore!

anyhows, after alot of hesitation, i decided to let them hang on to the machine until the replacement part come & they fix it...so i patiently waited almost 3 weeks....

when i don't get any call from them, i decided to check with their CS on the phone...to my horror...they say there's no parts coming in, and my case has been marked as 'CN' or Credit Note...meaning they will either replace a new machine for me or refund me the money...the CS guy actually asked me why no one from Asus call to get my details!!!

so that's 4 weeks waiting for nothing!!! so then i took a snapshot of the purchase receipt and email to them (as requested) for process..i asked them so which its gonna be, 1-to-1 replacement or refund and he said he have no idea....

after i email the receipt they process it and ask me to check back after 2-3 days for status...i call again after 2 days and they confirm receive my email and is now undergoing CN process (still dunno if i'm getting a replacement or refund) and the waiting period? another 1 month (normally)...i made a lot of fuss and was scolding the CS on the phone...and he promise to put in an urgent request...urgent meaning 3 weeks 

i really dun understand why it takes so long to get me a replacement unit...if there's no new stock in whole of Malaysia, they can easily order from Taiwan or rest of the world...even delivery from Antarctica wont take this long...

anyways...its been almost 3 weeks since they told me its been process....given the fact this week was Raya week...i will give them another week before checking my status...

originally thought to be damn sad cos 1 day 'new' machine and its been sitting in the service centre for 6 weeks and yet need to wait another 3+ weeks...but after reading the thread here, it seems i'm considered lucky if i can get back anything from Asus in 2 months.

i've been using Toshiba notebooks for close to 10 years...am really happy with build quality of Toshiba cos i only remember visiting their service center 2 or 3 times...and was extremely happy with their customer service...i bought the Asus ultrabook cos i couldn't wait for the new Toshiba Z930...but now......the Z930 is out and i'm still using my old notebook...

before reading this thread, i still hope that Asus will replace the notebook for me and not refund me cos i'm after the machine, not money...but now...all hope is lost...i now wish they will refund me money so i can buy different brand of notebook....and stay the hell away from Asus..

if i'm still getting crap reply from them by end of next week, i will officially write to Asus HQ in Taiwan and send them a link to this thread...and another there is....i might even write to complain to gomen (whichever ministry department relevant)

added: maybe some of u guys would like to fill up this survey form from >>ASUS<<

I believe everyone should be informed about this matter to avoid more people getting frustrations... if you insist on Asus laptops, then bear with the warranty. Anything spoil, just stay away from their service centre. Albeit their build is somehow better than other brands..

i would think that for any customer service based operation in Malaysia is crap.notjust Asus .whatever 'service' is , Malaysia don't know it.

kpdnkk cannot handle overseas case.i already ask before...our law cannot take respon on case that send item to out of country or buy it from there.if ts want complain on asus malaysian maybe can...but for wat???.kpdn ask back,did u get back ur warranty claim...if stolen maybe they can help...

I also dunno why at my university, ppl keep suggesting about asus products.. they dont know the 'superb' asus customer services..

IMO, asus products is great, just that the warranty service @ MALAYSIA is BS.

i like the feature of the laptop that has 3D, but not for the fact that it can be viewed 3D, it's the 120Hz refresh rate that i like.

is it possible to inform asus taiwan so they can F the management here?

last time ppl try to post in asus fb but just to get the msg deleted. efficiency sibei high damn it.

but i like asus 

their sc fck up 

my brother buy Asus get blue screen operating some software...lol
sometime play diablo 3 hang kei

I run into this thread, and I would say your experiences will probably dissuade lots of lay person from buying a Asus laptop 
However I also sense that a lot of you actually like the Asus design / pricing, and will embrace Asus again should its warranty services get back to "reasonable" level 

Buyer Bewares and Good Luck."

Oh, I am not working in IT sector 

I really dont understand how all these shitty services came from.

I had a faulty Asus laptop. And within 3 days, they changed the screen, mobo, and few more minor components for me. When it came back, it was as good as new.

It is still kicking now after 2 months from service.

I satisfied and surprised to get a phone call within 3 days.

It was the lowyat plaza service center.

Most of the people rather silently hate ASUS on their service than sueing them because it's very troublesome.
We need a leader !!!!
If this situation goes on it will be like
 

hi I want to ask about International Warranty...

if i buy a laptop say Asus, Dell or Toshiba in Malaysia now, next month I travel to UK, for 6 months plus so obviously when my laptop got problem I would have to repair there... cannot wait till i get home..

can i just visit any Asus, Dell or Toshiba service center there? are their warranty worldwide?

Okay ..so I bought 2 unit of ASUS G55VW both with the highest possible spec .. ( yea 24gb o RAM ) one for my dad and one for me with 3D  .. hurm so my dad's lappy was working fine and mine was broken out of the box on the same day of purchase from Evernew ( Lowyat )  , then I sent it out to ASUS Service centre as the dealer told me it was not their fault and I should send it to the service centre , so I sent my G55 on 2/12/2012 and waited for their call which arrives on 22Dec ( damn long  -.- ) and so I came all the way from Ipoh to lowyat on 24th Dec just to take the laptop which cost me 5k and when I reach there the tech guy came and brought my laptop and what a suprise ! the problem was not even solved ! So I rage over at the Service Centre and the guy told me I  that he will fix it by Wednesday (today) . So i'm still waiting for that guy to call me and I did called asus and their staff told me to wait for their tech to call otherwise it is still not yet ready for collection and I was like ( WTF ) ?!

- Mainly my laptop is having a problem with keyboard failure which each button is used for different button ..for EX : you pressed ( 4 ) and it writes ( /4 ) and g -> ( g8 ) WTF right ?

- So the asus tech guy told me it was not the keyboard problem since they replaced the whole keyboard and it might be the Motherboard fault -.-
-----

So yeah I'm still waiting for their call right now .
PS: I love ASUS laptop it just that their after sale service is F*ked up

I have bought one padfone 2 in Malaysia. I accidentally make my pad station screen crack. After go asus centre in lowyat plaza 4th floor the customer service telling me that's not under warranty for LCD crack. Fine I'm understands it. Than she take my pad station go in inside office asking the price than she tell me the price 550 to repair it. Fine! I accepts and sign the receipt. After one day asus send me a quotation the price is 810 !!! I reply the email and say is not same price as I deal yesterday. she reply me got some miscommunication the price give me yesterday is phone LCD price not pad .  As i know New only sell 799 in market repair LCD need 810 .tat not a reasonable price. I would go take my item back this is first and last I buy the asus product. Asus after service really bad in Malaysia . 

ohya, when i go to asus SC last week, one couple want to send their padphone for service after the screen crack..(own fault)
the cost of changing screen of tab + body is RM900..
insane price right?!

the complaints here really make think twice on buying Asus G55VW

The pictures above told the whole story. As i bought the laptop on that day, it immediately got issue on temperature. When i walk-in to the Asus Service center, i am attended with a young technician. As i thought  that is  this young technician can handle my case????  Did he qualified??? Frankly speaking, i totally got  no confidence on that young man. The technician just roughly take a look on the laptop and said that nothing can be done by now due to no parts at the moment and need to send the parts from KL. And i asking for new unit replacement due to i  just bought this laptop few days back and is really unfair to me cos i bought this laptop few days back. then i asking for person in charge. The technician answer me that the manager is out for lunch. Later around 15min, the manager came back. Wow...... The look of the manager are more worst..... This guy is in around late 20's, untidy cloths, red hair and the hand with tattoo, it seems like rockstar or a tai kor gangster. The Manager named RICKY. But any way i still bring out my cases see that is he got any better solution for me. But.... with Roughly, he answer me that nothing he can do to me, cos the his boss from KL not to allow his to do this and that... Any thing i request, he just push the responsibility to KL. At the end..... I have to let them screw on my new bought laptop. What type of spare parts that they gonna use???? After market spare parts??? Re-cond parts??? Who know??? But what i really sure is my laptop never gonna be the same any more. My laptop no longer in new. My laptop been screwed-up.

As what i see today, I feel that there is no quality on Asus. Who can believe that a new laptop got temperature issue.... This must be a used or Re-cond laptop.

About their service, OMG, i think they should employed qualified technician to handle on the warranty case. Or maybe they should hire gangster to fully in charge on their Service Centre. So nobody dare to walk-in to their Service Centre and they can Reach 0% complain.

As conclusion, I vote NO CONFIDENCE ON ASUS PRODUCT.

i was thinking about to get the Taichi next year (perhaps a better hybrid next year). now, according to the complainer, i had loss my confidence over ASUS. i am wondering how can ASUS malaysia hire youngsters with untidy looks? i thought they were smart looking.

first at all , you should tell us what exactly has happen on your laptop ? what think in your mind that the unit have issue on temperature ? if u suspect it is, how sure u on which part in the laptop got problem causing this ? if you are not an expect , just send in services center and let them diagnose, if you would not like to do that, why not send back to the place that you bought , ask them have a help ?

secondly , who give you right to judge a person even he is young and look immature ? does a person look reflect his attitude and ability ? so you think all the people wear smart and luxury are very professional ? have you ever met a scam person drove BMW ?   how u sure they will replace recond parts or after market spare parts for you ? you not even let them repair instead of keep judging their out look 

Penang e-gate service centre.

Thanks buddy for sharing

but i am a die hard asus supporter

but bro, i own 4 asus laptop ,it didnt give me any problem bro...