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 ASUS motherboard RMA, How long does it takes

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k!nex
post Oct 27 2015, 08:25 PM

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QUOTE(NewbieTech @ Oct 26 2015, 10:39 PM)
Hi, i send Asus z97-a mobo bck to retailer called startec at lowyat because of bend pin cpu socket on  22/10/ 2015, they charge me  RM 50 service charges but after they find out the faulty come from misused and not manufacture defect they claim warranty already void n they ask to add another RM50 and total all RM100.Just curious they call me today 26/10/2015 to collect my mobo, they say is one to one exchange.What is mean? I got new,repair with same mobo i send or repair mobo from other user? Because the retailer mentioned they need post the mobo to taiwan...please help me on this curiousity...hee
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Normally major distributor got buffer stock given by manufacturer. This is to give those customers for warranty purpose. If you wait for the distributor to send back to Taiwan to repair, you will have to wait till the cow jumps over the moon. doh.gif RM100 to repair processor socket is normal price.

So to your question, it might be a new board or a refurbished board. Definitely not your old repaired board if only few days is what your retailer took to give you a replacement unit.

 

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