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Streamyx Streamyx Q&A Thread for Upgrades/Wrongly Capped, <cleanup> Wrong Capped ? Upgrade ? Ask !
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cchiuyi
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Mar 1 2006, 03:40 PM
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Getting Started

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the "published" downstream you've al got is 1024.. (for those using 66 package.) originally we should only see max 512kbps.. but now its 1024kbps.. so ? happy ? tmnut upgraded your line ? spread the good news ? before you do these. please do some due diligence.. go microsoft or somewhere, use any download accelerator (or without one), and see what is your net/effective/actual downstream speed. its still.. at 512kbps speed. so basically, it hink the 1024kbps.. is just a label. just a "name" or "publicity". thats all. because you still get the same ol' speed. maybe anyone know how to "uncap" the remaining 512kbps ?
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cchiuyi
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Mar 4 2006, 05:38 PM
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Getting Started

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i agree. at the end of the day, you get what you paid. but if in case you don't ? stop talking to 1300889515, talk to the new ceo.
why ?
first, you call to 9515, u need to spend 3 minute to press to the most frequent used service. (the least frequent are ordered first and descending. this way, telekom charge you more for phone bills)
then, you have to listen to an operator to remind you to check whether you problem is the affect of not paying your bill. (they're stupid as shit, place the billing enquiries at number 1-1 instead of number 2-7 will do, it will do the job, speedy, efficiently and effectively.)
after the operator, you'll have another menu, listen to the babel, wait 3 minutes before it finishes, then press the last number (the most frequently used service, technical enquiries or activation)
right after that, listen to some guy singing while promoting streamyx while you already subscribed to it, approximitly 4minutes. even tho they have 20 operators free, you still need to wait and listent o the song.
heres come the actual part. normaly you would think that you could finally voice up your problem. but hey.. hold on, every operator has a list of 20 quesitons to aks you or for you to "troubleshoot' (aka, switch on and off, plug in and out, do it again, switch off your pc and modem, then on together; which takes you about 10minutes). if problem still exist, THEN only you speak.
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cchiuyi
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Mar 8 2006, 12:20 AM
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Getting Started

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QUOTE(m4a1rifle @ Mar 6 2006, 06:30 PM) lol i feel your pain.. but everytime i call i just say i've done all that before i called you even if they insist, i just say "done" right after they read the task i must do to troubleshoot. you can even try to say the task urself before they ask you to do tht. eg, ya i've flush my dns "ipconfig /flushdns", im using/created a new dailer to connect, i've restart my modem for 99times, i've upgrade to latest firmware, i've go to tmnet speedtest the speed is blah blah. i did just that, i told him everything also i did. i almost burst into pieces.. i should have told him, "im a technician from hp call centre.. i don't think you are at any position to keep repeating such procedure you read out as if i am non It literate." .. haih.. they suck la.
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