I just finished my interview with them.Interviewed by VP and Head of HR from Australia too. The question is tough and weird for lvl 1 service desk ( even I am not working on that role but the pay is quite good from my current employer ).

Anyway, I dont see any flexibility. The working hour is 6-3 , 3-12 and they will add another shift 12-8 for West Hemisphere, follow the sun SD.

An example they asked is " What is the most difficult user issue you have encounter, how did you apply your analytic skill and your engagement to user?" .

Please take note that they would not accept if you provide a technical explanation. It need to be general and not following any particular issue ( even they asked what is the most difficult user).

Anyway, best of luck amigos. I turned this down too.

She is worst. IT Operation manager ( Service Desk). s**an. She will follow up EVERYTHING. Will monitor and see everything. This retarded bitch even request CCTV surveillance but thank god security team rejected her request. What a witch!

This post has been edited by Flishaupe: Jun 13 2017, 02:18 PM

After online assessment, they will call you again for final interview ( If you passed the test or the criteria they are looking for)
Then only they will offer ( They ask you to go through all this and then only discuss about your salary)

Why so desperate to join bro?

Please explain why there's TONNES for service desk who already been hired but still got probation ( even already work for 6 month).
I could only explain in service desk environment.
We have PIP for everything. Case logging..sucks? PIP
Tardiness ( We do not mess around with tardiness. This is a school, no tolerance)
Call quality sucks? PIP
MC also is a taboo here. If you frequently not feeling well, please dont apply here if you like to have probation extension till they find a replacement for you.

For anyone who are coming for interview, do prepare yourself as the person who will interview you, a man, is not from SD background hence the question might seems weird with you.
Do prepare yourself being uncomfortable as I must admit, they did provide a very big money but as what Spidey always said, "With great power comes great responsibility".

They pay high amount of cash for a reason. They are not looking for work life balance. This department is expanding with a witch on the helm. Hence she is trying to prove something to management. Maybe try to apply once everything cool down.

But anyway, think again. If you want money, then you know and you must abide to all their rule. It is simple. Nobody pay high and expect good work life balance thinggy.

Thanks!

@yapmj_0909 Lol only 2 post and all of them is in this thread. I guess based on the thing i type here, you know who am I arent you? You can highlight this to management if you wanted to. . I believe I also have a very rough idea who are you. Just want to let you know, I am NOT afraid of you. Come find my mistake, put me in your PIP and release me. I motherfucking dare you.

This post has been edited by Flishaupe: Jul 14 2017, 12:28 PM