Its normal , TM can only check if the area has ports or not (both TM and TMNet can check this for you , TM could tell you the distance from the exchange to your house and they could tell you if you're copper lines/area is having any problems with streamyx. If they say its okay , then you could apply for streamyx. If they say no port/ports are full , etc . That means you have to wait . Seriously , I dont know how long , it could be months or even years. Jumpering is done by TmNet/TM Collaboration , but mostly done by TMNet folks , but I have seen Telekom people too. It depends on the case (If the port is having problems , etc , then Telekom Staff folks will check it out , other then that TMNet folks will do it). Account activation is done by TMNet .

Call 100 to check , if they say there is a free port and you could get streamyx. Go ahead and apply for streamyx. Once your application is being processed , then you could call TmNet for activation (they will do the jumpering"). Thats all