TO all professional here.. I bought an external HDD from a booth in Pikom PC Fair (1) 2012 today. however, i felt that my hdd is not a genuine from WD. my suspicious grow, i would like to ask is there any way to check if it's genuine or not..

P/S: I done some checking on the WD websites. the model i bought is WD ELEMENTS 2.0 usb 500gb. I presume it's an old model. however the P/N number shown is WDBABV6400ABK-00

the 6400 represents the capacity of the HDD.. mine is 500gb not 640 gb.

May i know is this a genuine or not? or a refurbish device?

i had checked the serial number.. WD websites stated the 6400 product number instead of 5000 product number...

WDBAAR6400ABK-PESN this is the product number WD websites gave me..

p/s: i had checked WD community forum.. they said that the 6400 / 5000 is the capacity of the product.. mine is 500gb... im pretty sure this is not the product number...

This post has been edited by ChrisWeiYuan: Apr 14 2012, 12:41 AM

it's quite impossible... i had checked the hdd capacity.. it's 499 gb... what should i do now? is it possible to get back my money?

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Added on April 14, 2012, 12:44 amif i open up.. warranty will void cause of the broken seal...

This post has been edited by ChrisWeiYuan: Apr 14 2012, 12:44 AM

Good advice.. gonna do this now..

which diagnostic tools can i use?

It's one of the booth near to the end of the pc fair.. near to the WAR between the Telecommunication company.. they are selling laptop skin.... and the salesperson (which i think he is the boss) claimed that these are the old stocks.. want to have a stock clearance. their original price it's 219..they only selling WD elements 500gb...

gosh.. i got a bad feeling.. the software stated.. the device it not available under smart status... there is no serial number nor anything... damn...

It's a NONE!!!!! OMG!! damn it!!! what should i do now? possible for me to get back my money?

he got plenty of it.. i wont trust in this seller anymore... i want to get back my money.. it's consumers' right! he got me cheated!

Guys.. i was able to get back my money.. the boss wasnt around during the time.. i called to him, and he explained to the staff there... and i am lucky enough to get back my 180...

thanks for all the help here... thank you very much..

hey guys.. i didn't take any picture of the device... straight go back find the seller only..