TO all professional here.. I bought an external HDD from a booth in Pikom PC Fair (1) 2012 today. however, i felt that my hdd is not a genuine from WD. my suspicious grow, i would like to ask is there any way to check if it's genuine or not..

P/S: I done some checking on the WD websites. the model i bought is WD ELEMENTS 2.0 usb 500gb. I presume it's an old model. however the P/N number shown is WDBABV6400ABK-00

the 6400 represents the capacity of the HDD.. mine is 500gb not 640 gb.

May i know is this a genuine or not? or a refurbish device?

y dont u post the serial number instead of the product number?
go here to check..
http://websupport.wdc.com/warranty/seriali...arranty&lang=en

i had checked the serial number.. WD websites stated the 6400 product number instead of 5000 product number...

WDBAAR6400ABK-PESN this is the product number WD websites gave me..

p/s: i had checked WD community forum.. they said that the 6400 / 5000 is the capacity of the product.. mine is 500gb... im pretty sure this is not the product number...

This post has been edited by ChrisWeiYuan: Apr 14 2012, 12:41 AM

could it be the switch the hdd from 640 to 500?

but be sure to check the hdd capacity at device management

best thing is to open up the external casing and check serial number of hdd inside..

i think..?

it's quite impossible... i had checked the hdd capacity.. it's 499 gb... what should i do now? is it possible to get back my money?

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Added on April 14, 2012, 12:44 amif i open up.. warranty will void cause of the broken seal...

This post has been edited by ChrisWeiYuan: Apr 14 2012, 12:44 AM

take the receipt and print the satement dfrom wd warranty page..
says it not the same as provide..
u may get a new one..

try using wd diagnostic tools to check again

btw.. which shop u bought it from? like to know...

Good advice.. gonna do this now..

which diagnostic tools can i use?

It's one of the booth near to the end of the pc fair.. near to the WAR between the Telecommunication company.. they are selling laptop skin.... and the salesperson (which i think he is the boss) claimed that these are the old stocks.. want to have a stock clearance. their original price it's 219..they only selling WD elements 500gb...

http://support.wdc.com/product/download.as...&sid=30&lang=en

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Added on April 14, 2012, 1:02 amsorry should be this

http://support.wdc.com/product/download.as...2&sid=3&lang=en

This post has been edited by nate_nightroad: Apr 14 2012, 01:02 AM

gosh.. i got a bad feeling.. the software stated.. the device it not available under smart status... there is no serial number nor anything... damn...

the good thing about the software is that i can detect ANY brand of hdd,not just wd

if the software show none u r really screwed bro

It's a NONE!!!!! OMG!! damn it!!! what should i do now? possible for me to get back my money?

check the resit,if stated no refund then perhaps get a new one?

he got plenty of it.. i wont trust in this seller anymore... i want to get back my money.. it's consumers' right! he got me cheated!

Get hdtune and read the Smart info from the hdd, check the up time of the hdd. It will state how many hours the hdd has been running and most of the problem.

Don't think negative first. When they sold to you, are you buying a 500gb or 640gb hd first? What was written on the sales board? If you bought a 500gb but the case indicates a 640gb then it should be ok because u wanted to buy a 500gb. So no worries.

Unless u bought a 640gb and gotten less like a 500 inside, then you could go claim. Else u are going to make trouble for nothing.

This post has been edited by netmatrix: Apr 14 2012, 11:10 AM

Guys.. i was able to get back my money.. the boss wasnt around during the time.. i called to him, and he explained to the staff there... and i am lucky enough to get back my 180...

thanks for all the help here... thank you very much..

http://www.neowin.net/news/fake-chinese-50...eight-literally