Just to share my 1st shopping experience at Lazada. I've been looking for Huawei mediapad and managed to get one at good price RM699. So I placed an order online thru their website around 6:30 pm Wednesday 27/2/2012 by credit card. I entered my card no and along pops another acknowledgement that my order went thru and followed by email of order confirmation.

5 minutes of work and I am so delighted that everything went smoothly. The next day came still no call from them or email (no tracking no whatsoever) I waited again till friday morning. No news I decided to give them a call. To my horror one chap told me if I pay by credit card they need a copy of the front page of credit card for verification purpose. WTF no one informing me, its not on their terms and conditions and I have never done any online transactions that requires me to send a copy of my credit card.

Its stated on their site my item will be expressly delivered (within 48hours) Well, SCREW YOU LAZADA I checked with Maybank asking about my transaction and my card was indeed swiped and cleared. At this point I asked the chap if its possible if I cancel the order and pay by Cash on Delivery. The guy as if he doesn't care told me its possible but they need to cancel and reorder and it will take me another 3 working days.

At this point my blood has risen and I told them to just cancel my order and now I just wish they will revert back my credit card transaction.
I will wait till monday and check with the bank whether they indeed cancel the order. I haven't received any reply thru email about my order status yet.

Their website may look impressive but their service sucks, (hello, no payment gateway, everything is done manually) Anyway enough of my rant,

Can somebody confirm whether i will be charged 2% by Lazada for cancellation of purchase order thru credit card?

Crap! They better not charged me or I will kacau them everyday till they close shop.

Celaka punya lazada.