tried calling their support center?

it's toll free so you can call them via phone or skype using psp

it is toll free, if you're unsure about it just use skype

my friend's email (h*tmail, dun use it cuz there's a hazardous feature there that would keep the mail compromised) had been tampered and lost all his gears, mats (most my ores went there) twice and i had called blizz help line using Skype and made me look silly cuz i'm talking to my psp to unbound from authenticator, recover lost items and move his account to another mailing service