Hi Jovenne

Hope you can help me with my Streamyx upgrade.
It is so difficult to get my Streamyx upgrade through TM, everyone is giving the different answers.

I requested for an upgrade to 4MB in Jan. Eventually I got my 4MB within 2 days. Surfing happily.
But my bill statement is still on my old package so I thought it will be change later when they update the system.
After few months later, my streamyx package change to 512 instead, which my original package is 1MB which I think there is a mistake here.
Call TM and say my line not supported. But I've been surfing for months under 4MB and I pretty happy with the stability and no technician came to do site survey as well. Now they tell me my line on support 2MB.
I call again and request upgrade once again. Again, no technician came to do site survey and say line not supported. This time they tell me my line on support 1MB.

I was just curious how they say not supported when no one came to survey. And I really did surf on 4MB earlier without issue.

Hope you can get my line upgraded under you.

Putting in my feedback.

With the help from Jovenne, I finally got it upgraded successfully. Even going through TM I can't get it upgraded. Jovenne respond to all my queries. I hope all our Malaysia companies can provide such high level satisfaction customer service.