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em0ti0n
post Apr 25 2012, 03:07 AM

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Hi, im currently stay at Pangsamurni Titiwangsa Keramat Jaya 2. Last time my friend ask for 4MB Streamyx but the technician said cannot install coz no port.. so i want to check for availability for Streamyx 4MB. If avail, i want that package as Unifi not yet avail here..
em0ti0n
post Apr 26 2012, 05:13 AM

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QUOTE(jovenne @ Apr 25 2012, 01:14 PM)
we need to submit your application will only know whether its still available. If it is not available, TM will reject your application.
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-deleted-

This post has been edited by em0ti0n: Apr 26 2012, 05:16 AM
em0ti0n
post Apr 29 2012, 09:35 PM

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i submit the e-form. pls take note. tq
em0ti0n
post Apr 29 2012, 10:10 PM

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QUOTE(jovenne @ Apr 29 2012, 10:09 PM)
Submission DONE!  tongue.gif  tongue.gif  tongue.gif
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TQ. smile.gif Hope to hear a good news soon
em0ti0n
post May 9 2012, 12:02 AM

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Just got my 4Mbps Streamyx installed today. But for the lulz, i see my account information, there stated my DOB is 3 May 2012. laugh.gif
em0ti0n
post May 9 2012, 12:19 AM

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QUOTE(jovenne @ May 9 2012, 12:18 AM)
actually the account information is not important bro smile.gif
as long as your IC number and address correct.
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yep. that is the important things... Thanks anyway for helping me getting streamyx. thumbup.gif
em0ti0n
post May 14 2012, 11:43 PM

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QUOTE(Invince_Z @ May 14 2012, 11:34 PM)
what i mean is the charges since i just upgrade to streamyx 4mbps couple months ago, then suddenly upgrade to unifi.
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when u upgrade to 4Mbps, do you get superspeedme promo?
em0ti0n
post May 16 2012, 04:43 PM

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My streamyx just got 2Mbps. After checking the port, the technician only configure it to 2Mbps not 4Mbps.. have been asking the tech to fix it since day 3, but problem not yet solved..
em0ti0n
post May 16 2012, 10:19 PM

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QUOTE(jovenne @ May 16 2012, 05:36 PM)
sorry to hear about that.  cry.gif
Have you called Asraf (the technician who installed for you)?
You are yet currently under his care for 14 days.
May I know what is the number of DOWNLOAD in the modem status?
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i gt no time to call him, just sms him, sometimes he do reply, n sometimes dont...
at modem stated 2048 (downstream). i checked with BMS system, the port was configured up to 2Mbps only.
em0ti0n
post May 17 2012, 05:40 PM

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QUOTE(jovenne @ May 17 2012, 05:08 PM)
I tried to call him twice. today and yesterday.
he never answer my phone  vmad.gif  vmad.gif  mad.gif  mad.gif  mad.gif
did he configure the port for you today?
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nope still no progress
CODE
Line Rate - Upstream (Kbps): 512
Line Rate - Downstream (Kbps): 2048

Looks like i need to make a report about this installer..
em0ti0n
post May 17 2012, 08:58 PM

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QUOTE(jovenne @ May 17 2012, 07:53 PM)
call 100 and make complaint on him  mad.gif
I had made a feedback on your case as well.
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tq


Added on May 17, 2012, 10:16 pmUpdate: I just called 100, and the CSR still ask me to refer to the installer. And if the installer did not give any respond about this, i can request for another installer. Its true that the installer just configured my port to 2Mbps only. I already verify this matter with the CSR & system. Have to wait for tomorrow to call the installer again. If not, will call 100 (product) and request to change to another installer.

This post has been edited by em0ti0n: May 17 2012, 10:16 PM
em0ti0n
post May 19 2012, 10:42 PM

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QUOTE(jovenne @ May 19 2012, 08:10 PM)
The installer configured for you already? 
lazy installer  mad.gif  mad.gif
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nope.. nothing have been done.. this monday i will call him again.. if he still not pick up calls, then i will report and request for another installer


Added on May 22, 2012, 11:50 amUpdate: Today call the installer and he say he will transfer my port to another one. Lets see how long this will be done... (my warranty with the installer is about to end)

This post has been edited by em0ti0n: May 22 2012, 11:50 AM
em0ti0n
post May 24 2012, 11:55 PM

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QUOTE(jovenne @ May 24 2012, 02:52 PM)
everything goes well?  tongue.gif
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Nope... Warranty with installer have ended.. Tomorrow i will call 100.
em0ti0n
post May 25 2012, 12:06 AM

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QUOTE(jovenne @ May 24 2012, 11:58 PM)
sweat.gif sweat.gif  sweat.gif
what happened to him?
okay. update me with latest info. thank you.
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he janji kosong only. always tell me that he will do it. but nothing have change.
I will call 100 and discuss for the best solution. Hope to get my 4Mbps back. And for the installer and his company will be blacklist by TM, i will make sure that. vmad.gif
em0ti0n
post Jun 3 2012, 07:42 PM

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Forgot to update my case here...
Finally after call 100 for twice, they send technician to relocate my port and upgrade my port to 5Mbps.. Nice speed. thumbup.gif
em0ti0n
post Jun 3 2012, 08:19 PM

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QUOTE(jovenne @ Jun 3 2012, 08:02 PM)
Awesome  rclxms.gif  rclxms.gif
So did you complaint about the previous irresponsible technician? unsure.gif
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yeah.. i told them twice about the irresponsible technician.. hope that he n his company will be blacklist by TM. So that no others will face the same problem with me.

 

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