I have had this report always being closed without being resolved many many times last year, was so damn frustrated but finally thanks to Rizvan I got my problem solved without going through UniFi centre!

My problem was not the HyppTV problem, but rather intermittent packet losses causing Upload Speed to go down to almost zero, and it lasted months. All the UniFi technicians did was to change modem (VDSL2), change port, change slot card at the MDF room of the building, but it never solve the problem yet they closed my report.

After being frustrated for months that there is no solution to my problem, and I have at least another neighbor who confirms having the exact same problem as myself, I actually wrote a lengthy letter and send to politicians and posted in LYN, and that was when it was spotted by Rizvan & he contacted me and helped me solve the problem without going through UniFi call centre. Apparently, there is some damage with the fiber uplink hardware at my building.

Problem is, the TM UniFi technicians then were not well-trained to deal with much more complicated issues. All they did was to troubleshoot the link between customer premise & MDF room, and not the link from MDF room to TM Exchange. If that is outside their jurisdiction, they should have at least reported it to the higher ups who can deal with this rather than closing the report & mark it resolved!

If you want something low cost & works well, TP-Link TL-WR841ND, cost around RM75 - 90 depending where you buy it. Just download the latest firmware from TP-Link Malaysia website and flash it, and under WAN settings, remember to select UniFi mode instead of Normal mode.

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Added on April 10, 2012, 6:13 pmThis is what the TM technicians should be doing. I don't blame them for not knowing the problem, but if they don't know and could not solve the problem, then they should be reporting to the more senior technicians or engineers to troubleshoot & resolve. Closing report to meet their KPI is totally unacceptable. What's the use of KPI if it can be abused this way to look nice? Might as well don't implement KPI!

From what I understand, yes, its just upgrade and after 3 months only you will pay the actual upgraded package. But if you are upgrading from Streamyx to UniFi, then perhaps there might be some charges with regards to non-standard installation.

This post has been edited by jolmy: Apr 10 2012, 06:13 PM

Suggestion for improving HyppTV (TM UniFi IPTV) Service

1) Run own in-house channels (just like Astro has their in-house channels like Ria, Wah Lai Toi, AEC, etc. TM can consider running 3 channels - Malay, Chinese, Indian channels.

2) Perhaps have an arrangement with Astro to allow us to subscribe to selected Astro in-house channels such as Ria, Wah Lai Toi, etc.

ya, but there is a higher level user called "operator" which has more privileges than the "admin" user.

Also, it is not wise to leave the password empty for admin. Better to change it, and also change the operator password, but first you need to find out what is the operator password.

First, are you connected using Wireless?

And if you are using Wireless, which wireless channel are you using?

Install the software called inSSIDer and check what are the least used channel in your area and configure your 841ND to use that channel.

I never have any problem with my 841ND too. In fact I have two units, one for my UniFi and another for Streamyx at my kampung. You could be right it could be due to network issue, but if this goes on without solution, perhaps it is likely a faulty unit, and so need to claim for warranty.

Perhaps you might want to try use the official firmware that supports UniFi?

http://www.tp-link.com.my/support/download...ersion=V1#tbl_j

100 is for fixed line phone & Streamyx.

UniFi you need to call 1-300-88-1221

I believe the newer one can, but not sure about it. You may try it out, otherwise, if not then flash it with the older one.

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Added on April 15, 2012, 6:33 pmI remember the guide given by Rizvanrp is for 7.05

This post has been edited by jolmy: Apr 15 2012, 06:33 PM

Kota Damansara area served under Sungai Buloh exchange, not TTDI.

Does TM now provide Cisco routers?

For 5-storey flat, I believe they will pull fibre cable straight to your house instead of using VDSL (phone line).

If you do not have a TV, then just leave that aside. They will install and ensure the Internet & VoIP phone works.

But get ready extension cord enough for the BTU, router & DECT phone.

This post has been edited by jolmy: Apr 20 2012, 05:39 PM

I suspect this is possibly wireless interference issues rather than UniFi connection issue. The next time you have this problem, try use Ethernet cable to connect and access Internet see if it works.

As for choosing wireless channel, set to the least used channel. Although it does not completely prevent interference since each channel has overlapping frequency, you could at least minimize interference. Use the software called inSSIDer to look for which channels are very widely used in your area. At least at my place, I noticed that channels 1, 6, 11 are most popular. Channels 3 and 9 are also quite widely used. While channel 4, mostly I am the only one using, occasionally noticed 2 others but very weak signals, so it doesn't interfere.

This is sad. But hope they get it up & running again soon! It's good to be able to watch YouTube videos on the big screen at home!

Some test servers could be problematic, try different local test servers & see the result.

Maybe the iPhone/iPad is syncing data with iCloud servers.

Can you do a pingtest and share the result?

I used to have a similar problem with high packet loss that affects the upload speed last year for months... apparently, its due to some issues with the fiber transmitter or something at my condo.

By right they are suppose to call you before they come, but there are some technicians who don't, they just come and assume somebody is at home.