Hi guys,

Open this topic is because i need to know the standard RMA for Western Digital i'll send to where ? Malaysia or Singapore ?

Due to i've looked over the hardware distributor list all is listed far away from me which is not convenient for me to send over to their places. And i haven't created the RMA coz i don't want later result come out i'll need to send singapore (which i've kena once at seagate site and i need to wait after 30 days for issuing new RMA) and the WD Express Services is not covering my area.

Thanks

This post has been edited by hope_remember: Mar 27 2012, 04:04 PM

You can sent direct to Singapore or can sent to collector at Malaysia... either way, still sent to Singapore for processing.

emm, wat i mean is from the web if i create the RMA the address that i need to courier will be singapore or malaysia office ?

if collector at malaysia do u mean by those distributor listed at the post ?

No.. you need to create RMA. During that, you will get the list can choose.

i see
ok
thanks

---

Added on March 25, 2012, 3:16 amyour info is wrong, there is no option to choose

now i need to ship to singapore

This post has been edited by hope_remember: Mar 25 2012, 03:16 AM

are you sure send to singapore?

I just rma a WD hdd last month but I paid US$7.5 for WD Express Services pickup (lazy to go pos office and queue up pos myself).

After I fill up the rma web form. I need to print out a shipping label with rma code and the address on the shipping label was “NR Intellitech Sdn Bhd, xxx Jalan Imbi, KL”.

P/S: I am satisfied with their rma process. I fill up the web rma form at night and they call me on the next morning to confirm pickup time. And I got back my RMA new hdd in less than 2 weeks.

please note carefully

my topic are written WD STANDARD RMA, not WD EXPRESS

The address on the shipping label for WD express was KL. So I assume that if I choose to ship it myself on the rma web form should be the same address. Sorry if I am mistaken.

I wouldn't go with WD Standard RMA if I were you.
I've sent my WD 500GB last time using WD Standard RMA through Poslaju that costs me RM45 to ship to their factory in Singapore.
The whole process took 40 days for the new replacement drive to arrive at my doorstep.

Then I send a WD 1TB using WD Express, the new replacement drive only took 13 days to reach my doorstep.
Trust me, the US$7.50 is 100% worth it. They come pick the drive from your doorstep no matter where you live as long as your address is valid & the process is a lot faster & easier.

This post has been edited by sHawTY: Mar 26 2012, 02:03 PM

He mentions that WD Express Services is not covering his area...
If I am not mistaken, WD Express does not cover all area in Malaysia.

Ouch!
There's nothing that I can do then.

Although you can pass the harddrive to your friend who lives in an urban area & give your friend's address so that WD Express pickup guys can collect the drive from your friend's house.

About WD Express Replacement Service

This service is only applicable in the following cities in Peninsular Malaysia:
Wiliaya Persekutuan, Kuala Lumpur
Selangor, Petaling Jaya
Penang, Penang Island
Penang, Butterworth
Perak, Ipoh
Johor, Johor Bahru
Malacca, Malacca Town
Kelantan, Kota Bahru
Seremban, Negeri Sembilan

can say that not even cover whole malaysia major city
haha

Still sent to Singapore but by the pickup company.

wd express pick up by their centre/3rd party contractor only send by them to singapore

wd standard ..... learn it finally ..... send to singapore myself :\