This happened about 1 month ago. Guocera showroom price for the tile I was looking for = $6.80, then I got the dealer list from Guocera salesperson and went to a nearby dealer to order tiles. Super ceramic quoted me $8.50 per pcs, after I paid only I realized the tiles I was buying was $6.80 because got confused with some other series. For bros that donno, from my experience tile dealer price is NEVER HIGHER than the showroom price. Showroom price is always mark up so dealers have room for profit.

They refused to give me refund or rectify the problem. The boss even acknowledge that tile dealer price (which is himself) shouldn't be higher than showroom but just ignore my complaints. Just today I went to get more of the same tiles from shop in SS2 and the price is $6.80. This reminded me of their ripoff so I need to post this to vent my anger

$1.70 x 600 piece = $1,020. This big tile chain chop me $1k more for tiles and think they should get away with it. So I'm letting all sifus here be very careful with.

Super Ceramic Tiles (Puchong) Sdn Bhd.
Lot 8248, Jalan 222, Section 51A, 46100 Petaling Jaya.
They have like 5-6 branches, so be very careful if you do decide to purchase form them!

If you in PJ area, go to tile shop same row with RHB bank in SS2, boss is an old man and very honest in his pricing. Just get code from showroom then order from him. I went to this Super ceramic because a contractor said their price OK oso, so I gave it a try didn't know 1st time they already make me blacklist them.

I think the bro whom said it was my fault is missing the point. I have a couple projects under reno and sometimes I need to buy 10 different tiles and making a mistake on some of the price is normal. If there's this shop that every price you have to double check as to make sure they don't chop you, then this is definitely not a place you would want to go, because they take advantage of you whenever the opportunity arises.

I actually called Guocera showroom about this when it first happened, basically I had a valid concern because the dealer contact was from the list they gave me, not a random shop I walked into.

Then the girl in charge say they cannot enforce price on their dealers but generally dealer price should be cheaper. Maybe next time they remove super cemaric from their dealer list that's it. Wat to do, this is Malaysia

---

Added on March 21, 2012, 5:36 pmSifu weikee I know you're experienced in reno but the stocking excuse is a LIE. I can confirm this 100% because I ordered this a week before CNY they just call the local supplier in Puchong or Gombak and checked for availability and I was sitting there waiting. Nowadays tile dealers where got stock tiles one, there are thousands of different tiles and not to mention different brands stocking does not make any economical sense.

Even this shop in SS2 I'm talking about the boss told me that they don't stock any tiles because nowadays too many varieties. They have some stock but very very old tiles > 5 years he told me new tiles he just order straight from the local supplier. Since we're retail customer obviously if we order from supplier they won't layan you.

Therefore it is obvious this Super ceramic just thought I look like the type where they can chop another 20% price off. But anyways the point of this thread is to warn others, if you think they are fine hey go ahead it's your money not mine!

This post has been edited by northface: Mar 21 2012, 05:36 PM