Hi Folks,

Last Saturday i went for the Perodua Service Center.
I went to service my 1 year old MYVI SE for 20, 000KM.
They told me since is the forth service meanings labor charge will charged after this onwards.
I was okay la. Usually i make appointment before i go over there. that's what i made my appointment at 9.30am and i was 15min earlier.

So the service person have a look in the car, the engine and the meter. Then she issue me bill stating this what i will be charged for and the listing.
It was about rm380 i was like shocked. the I see the semi-synthetic oil was around RM88 which was the same since last time.

Then they charge for the Iridium Spark Plug for RM188. i was shocked to see that. I do simple Google out there is around rm130 - RM150 only. I ask them they told they use genuine product which only for Perodua. Then for the 20,000km Service they charge for RM42.00 and another miscellaneous was around rm42. They told me the labor charge and service .

I was kinda unhappy with the fee. They insist its how it has been done. No choice then i service my car.then i go back my car 1pm. Servicing the car at Perodua very expensive and takes too long even though made appointment earlier.

I not sure how others feel about it. But for Malaysian car price it self is very expensive with low spec and with many issues. I guess all of you know this that its unfair for local cars. i bought the car RM54,800 which i guess its too expensive. Plus the warranty will be void in case we service out there beside Perodua and these cars really need warranty as got some issues time to time. Somehow, they are more into money rather than the quality they provide.

your problem is they asking you about irridium plug, just say no to them, and use normal plug at rm50.

my wife got this question last week. of cos she refused and get the normal spark plug only.

exercise your right to say no, before you sign. thats why they let you check and sign.

choose the right service center is critical, even if you're driving mercedes.

they should have quote you the price before getting your agreement to carry out the part replacement.
labour charge in other hand is quite subjective, but i believe it is standardized, so no point to argue since they told you it will be included in your service in advance, and you were ok with it without asking the price.

if you dont ask, and they dont tell. both party are to be blamed.

This post has been edited by yamato: Mar 5 2012, 05:45 PM

wah, how come they use iridium plugs? i tot SC normally use normal plugs..

iridium spark plug are expensive.
u no ask b4 service?

Actually i really want to change to Iridium which i planned last time. Then when i go to service center they will change which i didnt ask them. I say okay la since i did plan to go it. but the price is one i worried.

iridium plug is more expensive than other.
u should get from outside .
since change ady.
is ok. next time u can reject those item in the service sheet.
that the paper they ask u to sign b4 service

rm180 is normal shop price. 5 years ago i bought at this price too.

cannot compare with online price of cos. and you also need to know when you buy online, like whether its genuine and the heat range.

some perodua SC do carry Iridium Spark Plug and they will change for user that ignorance about this
if you got a little bit more knowledge, can just say NO to them then they will use normal plug for you

Iridium Spark Plug can last u about 100K km so i guess its not that bad after all
normal plug = 50MYR ask u change every 30K so about 150MYR
so just cost a little bit more. maybe you can save on the labor cost also

spark plug change after 20k km only? summore change to iridium? izzit necessary? just use normal spec..
i just recently service my sister alto n using fully synthetic petronas oil (suzuki re-brand from petronas, they told me that) with other parts forget oredy only rm220, the reason i use fully coz its next service at another 10k km..

This post has been edited by amad108: Mar 5 2012, 11:36 AM

Like I said before - cars in Malaysia are easy to buy and Malaysian's think that they are affordable (mainly cos they have no choice comparing local cars and imported) but they don't realise that to maintain a car - ah that's a different ballgame.

i don't see much to complain here.. 20k major service and spark plugs change..
well other than you can choose normal plugs
but iridium is more expensive so you get wat you pay for..
and you buy online of course cheaper than SC la
everything also like that la engine oil, spar parts..etc

They did quote me before the action carried. thats where i ask them this and that. after that i was like aiya. then i agree on it. Coz i get less time to do spend for this as i am busy nowadays. therefore to take another day, i was reluctant.

I just sharing my story to know whether its common or not.

They did normal one last time. which was RM55

I did ask them, they did upon my agreement. Just i dont agree with the price.
Which left me no choice.

I kena once at Proton, not as high cost as your then I cannot bear already, the next service I straight complaint about the charges and they aware at it and do it economically for me. The first charges they charge me at RM158, the second one ~ just RM88 ~ lol ~ I just tell them

"I think the last service charge is too much, and I feels that a lot of thing you guys give me is useless and extra, can you please state me nice price with the thing that just particular necessary for my car, and let me see the item listing before you proceed"

Then they just diam diam do for me, their face gesture did change but I dont even CARE~

The way you reply them gonna be serious and straight to the point, you should google and survey on how perodua service schedule normally operate and see the latest price schedule for each kilometre range service. So that when you get charge at the amount that sound ridiculous, you got your point to tell them and told them what you expect and willing to pay.

Normally if you shut up or ask WHY during the service inquiry, they will just bull shit you on how important the thing needed for your car. But when you realize its actually wasted, your money already go inside their pocket. Next time be alert. Its not that their service expensive, is the person who greedy and aim for commission to make it expensive.

no need to buy irridium plug, mine lasted 90k only.

get platinum or something, that can last 50000 km. about rm50-70 only.

means you ask them to change iridium, but you don't want pay that price??
aduiiiii

This post has been edited by jw_92: Mar 5 2012, 11:38 AM

why they put iridium in without asking you first?

There is no question on that agree with you. Just i concern why the price gap is large enough. We already support them buying cars. plus charging part for expensive rate. I feel absurd on this

---

Added on March 5, 2012, 11:42 amHi Guys,

They did quote me before do the servicing. Is not that they did without letting me know. I was wondering on the price why there is gap. When i question them they reply this and that which justify themselves even though i was very firm.

This post has been edited by firedemon: Mar 5 2012, 11:42 AM

but they should told everything about the price etc.. i understand ur feeling TS, at suzuki they told everything like price n parts they will replace b4 proceed anything, after i agree then they do it..

so TS point is they should told TS b4 done it and izzit TS agree with the price n all parts being replace.. that's all

walking into authorised service center is like walking into a 7-11. A bottle of Coke at RM 2.20 and a bar of Snickers at RM 3.20. Everything is overpriced.