Hi all,
I received a misinformation from maybank representative regarding the statement issue. I asked him about if i perform transaction on the statement date, will it billed on next month? he told me it will carried over to the next and following month, to make sure i didnt misunderstanding, i asked him again that if i perform the transaction this month, is it will be carried over to may? he said yes, and guess what? i received the statement this month and i need to pay by end of this month!

this is sincerely a misguiding information and i need to pay the price for his fault!
What should i do?
file injunction?

I'm not here to argue who's right or wrong, but as CS, he is responsible for misguiding, cos he's the one who provide information right? let's say if a booklet also provide misinformation, should i blame the book or myself? clearly this is the one who provide wrong information. there's no way i would gain self consciousness without consulting someone right? and the best person would clearly the company's representatives, and, they provide misinformation.
I'm gonna file injunction anyway. i would try any way possible to make sure he is responsible for the misinformation.
He himself should be aware of it not me.

Furthermore, I did quote example to him, on the statement date, not before, not after.

the point is, i'm having a misguided information and i need to pay the price for his mistakes.
whether pay this month or next month, as company representative, at least must provide with correct information!
i'm not here to bashing anyone or around, at least i know this issue cannot be taken lightly, but this is seriously a breach of trust.
he told me if i perform transaction on the statement date(eg, 2nd mar), it will appear on the statement on 2nd may.
not once, but twice, with examples given from me!
'If i perform transaction of 2nd Mar, would the billing appear on March statement?'
'No sir, if you perform your transaction on your statement date of March, it will appear on May 2nd statement.'

You be the judges.

seriously this issue cannot be taken lightly, and i wanna see how the management would answer to this, i'm pretty sure there would be recorded phone session or something, least i would expect is disciplinary action would be taken against the representative.

Imagine what would have become if an improperly trained representatives filled us up with false and misguided information. credit card is something that we use during emergency hours, and i only use it to manage my financial.

the issue here is misinformation, go read my thread properly before posting anything.
whether am i afford to pay or not, that's my problem.

This is the CS's fault, why pointing at me?
I asked him and i've provided my statement date, i'm not drunk and i remember every single word i'm saying.
Getting him into trouble isnt my concern, this is his responsibility, i dont want anyone ended up like me if i forgive him.
this is not general CC problem, i'm using maybank 2 card, and i did come to the right thread before posting.

or are you guys having the kfc-staff-punching-customer-mindset? huh, since when customer's right has fallen to such low level?

seriously you guys really need to go get some help.
i'm here to ask for guidances, if cant provide any, dont bother posting, but i dont expect some negative remarks here.

If a tour guide provide a wrong direction, this is the tour guide fault.

and, i'm new to credit card, i've the right to get the right information, and clearly the CS provides the wrong information, he should bear the responsibility(again i dont mean asking him to clear off my bills. it is up to management to take proper action.).

Thank you.

pls advise.
the example i quoted is tour guide, pls show the proof that i compared with genocide.

---

Added on March 9, 2012, 1:37 pmthat's a polite answer.
I did told him i use AMEX.

---

Added on March 9, 2012, 1:43 pmmoral of the story is to read the article provided 1st.

complaining as of whining i am.

This post has been edited by fenrir0402: Mar 9 2012, 01:43 PM

oh, i never knew misinformation can kill people?
maybe you can suggest it to be the new WMD?

maybe what they said here is right, filing injunction wont do anyone good.
better discuss with them to see what is the best solution for both parties.

this is would goes to another lesson learnt

admit or not, doesnt matter. i'll file as customer complaint instead.
rm1.6k is a huge difference imo, bank very peculiar abt rm0.0001 cent, how come they could make huge disparity such as rm1.6k? this is really outrageous.

update:

he admitted he misinformed me, and he will monitor my current month's due date to waive the penalties