on the GST, around 7 weeks ago, i have through their online system to use treats points to offset. received an e-mail after complete the online redemption, stated 3-4 weeks later shall appear in statement. but until last week ( already 6 weeks plus) still not. i made a phone call on this issue on last Sat. then the staff replied will phone me back on the just passed Mon. on Mon this week, i received a phone call and the staff explained will reflect 7-14 days later start from Mon without any further explanation. after listening to this explanation, i through the phone immediately politely f* (no vulgar words) their service, not to have penalty late pay due to their idiot faulty system and no checking on their system. then only the staff silent for a while and explained and start to "blame" the faulty system. this is the 2nd time this year 2012, i need to make phone call to ask them to correct their mistakes.

my 1st phone call complaint in early Jan 2012 the staff also put the "blame" onto their system.
even my old cc still at my mbb acount for 2-3 years after termination. i need to phone MBB to wipe off the record. but CIMB recently has started to clean off those old records, 1 of my cc which has been terminated 1 year ago only recently wipe off by CIMB.
human is alive and can think and not machine, pls mbb.

This post has been edited by ch_teo: Mar 21 2012, 12:38 PM

you may want to read carefully my statement. i did not mention "keep calling". i made phone call ONE time only. i have been very patient. and pls enlighten me why i should make payment for others' mistakes?
if i did not make ONE phone call & leave as it is, no actions and their staff are not aware and no positive results shall happen.

This post has been edited by ch_teo: Mar 21 2012, 04:44 PM

generally, i just keep the visa in my wallet for back up and i do not use it. so again, why should i pay if i have used points to offset the gst and wait for them to credit back?
it is about people are not doing their jobs and put the "blame" onto the system. am voicing here is hope someone from mbb can note this & improve.
i only use the amex and another bank master. using another bank is bcos i did encounter one time at overseas 1 of the banks cc failed to get through at hotel. luckily got another bank cc as back up.

perhaps i am naive in understanding how the bank operations cash flow functioning by sharing from friends working in banks especially in actuarial science. if one person RM50, then how many persons with RM50, one does the math.

This post has been edited by ch_teo: Mar 21 2012, 10:46 PM

i must be having a sky-high dream here with childish expectation. lolx!

only expecting effectiveness a few percent or less than 1%. especially for those staff browsing lyn/fb/others with bb/i-phone/galaxy/others during working hour. pay attention and focus on their works, just a little bit awareness. everyone plays his/her role either in cc/it/telephone center in the bank.

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Added on March 22, 2012, 9:40 pmbring at least 3 months salary pay slip. pls wait for at least 6 months then only apply if possible.
i do not see the need of a fresh grad so early to apply and start building up debts if one does not manage well his/her finance wealth.

This post has been edited by ch_teo: Mar 22 2012, 09:42 PM

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Added on March 22, 2012, 9:55 pmyeah, i am in fantasy world. this is msia and not "those countries".

This post has been edited by ch_teo: Mar 22 2012, 09:55 PM

you can refer here on kwsp e-kiosk.