Yah, that is also if they want to. Trust me, they won't come and fix your line as early as you think, why? Because I'm also a victim of such case now. I called TmNut for nearly a month now. And, they didn't even bother to request a technician to my house to fix my line. Well, a technician do came, changed my phone socket and went off. Few minutes later, I dc-ed again.

So, I called 100 and reported a phone cable fault and the operator told me a technician will call me and confirm with me the day, date and time to come to my house. Still waiting..

You can:-

1. Call 1-300-88-9515 and report your case to them and wait till you get fed up.

2. Call 1-300-88-9515 and report your case to them and call 100 for technical assistance.

This post has been edited by leelc99: May 7 2007, 02:27 PM

@v1n0d:
Same problem as mine as I told you. No point calling 1-300-88-9515 as they cannot fix your problem. They'll just do something stupid and call it a day. It's your line's problem. Ask some experts around and you'll get to know why.

---

Added on May 11, 2007, 1:38 pmYou are having high line attenuation and low SNR margins too. Same problem as me and the rest. Telephone cable problem. If you're facing any frequent disconnections that is.

This post has been edited by leelc99: May 11 2007, 01:38 PM

All that's all. You've just got to find a solution to every problem, right?

And I suggested calling 100 and have them check your line. I'm suggesting this solution is because I am also having this frequent disconnection problem.

@Togepy: They know more than you think of what they know. They know what is SNR Margin, Line Attenuation. Well, at least the technician that came to my house and checked the line knows about those.

And I think they are doing a better job than Streamyx's Technician. Fyi, Streamyx's technicians and TmNut's technicians are different, in sense of level =) (Play too much DotA).

Well, it's all up to you. Sit down and cry about your frequent disconnections or call up 100.

This post has been edited by leelc99: May 12 2007, 10:26 AM

Okay guys, stop asking 'Please check my line whether this is good or this is bad' or so whatever. Whenever you check your line's status,

If the SNR Margin is low
-That means your line is weak, having a bad cable and so on. It has something to do with your cable.

If the Line Attenuation is high
-That means your line is weak, having a bad cable and so on. It has something to do with your cable.

So, the best solution is to call 100. Since 1-300-88-9515(Streamyx Interactive Centre) won't help you much. How I know about this? I'd came across this problem too. And initially, all I did was call 1-300-88-9515. I kept calling and calling until one day, a male operator asked me to make an appointment with 100™.

And I called TM. They came a few times to my house, identified my problem(cable's fault). And one of the technician fixed it.

Now, I'm having high speed(1024kbps), and stable connection.

Decide yourself, who to state your problem to. =) And stop pilling up your phone bills calling 1-300-88-9515. They s*x.

This post has been edited by leelc99: May 27 2007, 10:58 PM

If you can still online without any connection interruptions, then please stop complaining. I'm still having SNR Margins around 20-25db which isn't 'that' good enough for a stable connection, but my connection just won't disconnect. And if you are having a stable connection already, please don't bother contacting them anymore.

It's just my one piece. Do as you wish. =)

Happy online-ing!

This post has been edited by leelc99: May 28 2007, 06:00 PM

Owh, you didn't mention about your speed so I didn't know about it. I see. Most likely they'd greatly reduced your speed to stabilize your line.

Alright, call them again and force them to solve the case ; )

@highwind100:

Your SNR Margin is too low. Your Line Attenuation is quite okay. But I'll still suggest you to contact 100 and tell them about the problem you're facing now(if only you're facing frequent disconnections).

@adriankhoo153:

Even though it is school holidays now, your download speed should not go down until 100kbps. There must be something wrong either with Streamyx, or your line.

This is easy.

Step 1:

Open a web browser like internet explorer or Netscape. Enter the ip address of your router in the address bar of your browser. In the picture above the address bar has http://www.google.com in it. Just replace all of that with the ip address of your router. By default the ip address should be set to 10.1.1.1.

Step 2:

You should see a box prompting you for your username and password. Enter your username and password now. By default both the username and password are admin. Click the Ok button to log in to your router.

Step 3:

Browse inside your modem status and find the word related to 'SNR Margin or Line Attenuation'. You should be able to find them in your modem status.

Try exploring your 10.1.1.1 web page slowly. You'll find your SNR Margin and Line Attenuation. Those two must be inside there somewhere. Dig 'em out.

Just monitor your connection status enough. Don't worry about Line Attenuation. You should now have a stable and fast connection. =)

100 Roxxor!

@dagg3r:

Your SNR Margins are in good values. Means, SNR values around 20-30 is excellent. And your Line Attenuation is good too.

So, I'm guessing it's your modem's problem. This is because your phone cable seems to be in perfect condition. Well, I cannot be too sure on this because I'd never come through this kind of problem.