Heya.. I wanna share my experience with DiGi I had recently..

Last Friday.. I went and port my number from U Mobile to DiGi..I was told by the staff serving me(No.1) that the process takes up to 24 hours if not 2 days maximum.. Okay.. 2 Days I can wait and besides, the staff was friendly and all and I was happy..

My U Mobile was still active on Saturday and on Sunday while expecting my U Mobile to loose its signal and pop in my DiGi SIM.. I got an unexpected SMS saying that my request was denied..

I know im not in any contract with U Mobile nor do I have any outstanding or overdue payment or blacklist.. Confused.. I called up DiGi customer service careline at 8.3x PM which they boast to have 24 hour support on their website.. No one answered Still confused.. I borrowed my friend's DiGi number and pin and logged in to use their DChat(yes.. let your fingers do the talking). DChat(No.2) fellow told me my request was denied because of my IC and advised me to visit the same center I applied for porting bringing my IC and the SIM card again..

Monday 11.xx AM I went to the center and have the staff there re-submit my application.. Again the staff was friendly and I was a little less disappointed.. The staff(No.3) told me that it should be activated tonight.. I waited till 8.xx PM and still no changes.. U Mobile still active.. Again I use my friend's account to use DChat.. This time, this fellow is ironic(No.4) telling me that my request was denied again because of my IC and he requested my passport to be brought along with me to the center tomorrow as a "humble request for verification"(yes he said that! I swear on my mother's name!) I was like.. WTF? Passport?? Might as well bring along my birthcert and my parents while Im at it..

Today(Tuesday) at 11.xx AM again I visited DiGi.. The same staff(No.3) greeted me and ask if my line is activated. If its activated, then I wouldn't come again with a furious face right Captain Obvious? After explaining everything the DChat fellow(No.4) told me to do.. He laughed and said its an impossible request.. Right away he took out his phone, called someone(im guessing its DiGi internal someone) and after he hung up he told me "worry not, your line will be activated within 2 hours" with a confidence face and told me I never have to return again..

Guess what happens after 2 hours? I know you know it.. So I called the customer service to speak with them verbally this time.. To my surprise.. someone actually came to my call.. After requesting for a status check, Customer Service personal(No.5) told me that its estimated that my line would be activated by 3PM.. In my mind I thought the wait is over at last..

AFTER 3 PM.. THE FURIOUS ME STILL SAW LINES ON UMOBILE AND NONE ON DiGi!!!! CALLED UP THE CENTER AGAIN FOR 10-20 TIMES UNTIL SOMEONE PICKED UP.. THIS TIME CUSTOMER SERVICE PERSONAL(no.6) TOLD ME THAT MY STATUS IS STILL IN PENDING AND THERE IS NO WAY TO TELL AN ESTIMATED TIME AND SAID WHAT CS(no.5) TOLD ME IS IMPOSSIBLE AND ASKS ME TO WAIT FOR 3-7 WORKING DAYS!!

God damn..

Website said : 24 Hours
No.1 said : 24 hours to 48 Hours
No.2 said : IC verification was rejected
No.3 said : Within 2 Hours and No.4's request was insane and its an impossible request
No.4 said : Bring along passport as a "humble request for verification" because my IC verification was rejected
No.5 said : Estimated to be activated by 3PM(Tuesday)
No.6 said : What No.5 said is impossible and there's no way of knowing when my line would be activated and asks me to wait 3-7 days..

I've paid RM48 upfront payment to DiGi and I need to continue paying U Mobile because my line is still active.. Guess a student like me is gonna eat roti canai x2 for the whole of February eh?

Anyone ported to DiGi and experienced something better, similar or worse than me? mind sharing?

Humble request for verification screenie

edited a lil to fit in the whole chat..

This post has been edited by LightningChan: Jan 31 2012, 08:23 PM

What a nuisance situation there . So far I've never encounter such situation before. I guess you're the unlucky few. I've to admit our country's customer service sux to the max. I feel you bro. Just forward your complain to the SKMM. Let them know that you're the victim of unprofessional telco operators.

Its their loose not yours.

DiGi? Good riddance I migrated all my 9 company lines to Maxis. Better coverage and faster data speeds. DiGi forever no service and super slow speeds.

Yeah I should.. Thanks mate..

Uploaded a pict of the funny humble request..

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Added on January 31, 2012, 8:27 pmIm using a Maxis sub line from my Dad's but I don't wanna give him billshock every month so I've decided to get my own.. U Mobile was giving attractive offers.. RM38 for 1GB Data, 300Free SMS but what the heck.. U Mobile coverage and service sucks.. So DiGi it is.. coz I've heard Celcom is all about hidden fees and costs.. dont know if its true though..

This post has been edited by LightningChan: Jan 31 2012, 08:28 PM

in my so many years of dealing (and of course using as well) with different local telcos, the best is Celcom

DiGi so far havent give me any headache, but when it comes to efficiency of coverage, billing, walk-in service/enquiries etc etc, Celcom is really simply the BEST.....

the most lousy? none other than stupid Maxis, and thank God me and my whole family (and plenty of friends, colleagues) already get rid of it......

totally unreliable and sucks all the way, somemore can extra charge by a lot!

I shall check out celcom tmr IF my line is still not ported yet..

Thanks for the heads up

Well I'm a celcom user.Btw,thanks for sharing great info..

never having problem with porting to digi..within 1 days max shall be success porting in all my case...

maybe u just a few of those who unlucky...

i jumped from digi to celcom due to their poor service after few years of loyalty. the best decision ever. ditch digi,choose either celcom or maxis.

Finally my line is activated this afternoon around 12PM..
Took me 6 long days to wait..

On the other hand.. Just got back my SE Xperia Arc S from Maxicomm in Uptown Damansara Utama this Afternoon too.. This have so far been the best warranty experience ever.. Submitted my phone in for warranty on Monday and in just mere 2 days they got the motherboard replaced and did a full device diagnose..

Shame on you DiGi.. Shame!

i don hv problem for pot over from maxis to digi, and their service to me so far is excellent also also. of cos their coverage was not excellent la... anyway, due to after using digi, my bill reduce a lot compare to maxis....so i also ask my wife change to digi alread. both of us able to witch to digi within 24 hours. actually less then 8 hours.

Good for you!

Guess I was the unlucky few..