Call the hotline 1-300-300-300

Reach KL customs or post office? If they just reach the customs, the post office might not have the information about it yet..

Its best if you call the Pos Office at 1 300 300 300. You'll receive a letter if the customs detain your parcel.

Btw, with a parcel that big and expensive and shipped via SAL..most probably it has been detained.

Do update us with your parcel..I'm curious lol

Thanks!

Err..you used SAL but PosLaju worker called you??

Hmm..serious? Afaik..then the customs wanna charge you tax, they will consider everything including shipping fee and insurance fee if there is. I've spoken to many custom officers, even those in Penang and KL and they all say the same..

Hi,

Does anyone have experience buying figures which cost RM600 (including EMS shipping) but did not get taxed?

Thanks!

Hmm..I thought they will only ship out your order few days after your order is confirmed. I guess you should have time to ask them to make separate shipments..

Btw have they shipped your item? I guess not

Hmm..thats bad..that's one thing bad about processing orders too fast..you can;t change them..especially HLJ who loves to combine orders..

Just wait..btw no use calling PosLaju coz its SAL

What shipping method did he use? If he's using PosLaju/EMS, he should not be taxed unless product cost + shipping + insurance exceeds RM500

If normal parcel/airmail, customs have their right to tax your friend.

If that's the case, he can educate the customs. Argue with the customs that if anyone uses EMS and the CIF (Cost, Insurance, Freight) is less than RM500, tax should be exempted.

There was a link stating this at the custom's website..somewhere in this thread. Last time, I would print that out to prepare myself in case some customs officers do not know about this.

There are cases where the officers really do not know, and when they consult other officers then they knew, and release the item without tax..

If I remember correctly, its 15% for toys.

It really depends on you, whether you willing to travel and deal with the customs and whether you have the time to visit them.

HLJ will not spilt your order. They will always combined your orders coz they wanna save shipping cost for customers. Its recommended that you have multiple accounts and also disable PayPal billing agreement.

Read pages 63-64 of this thread..someone already experienced HLJ shipping all his items at once

Wow..how come? That's good news!!

Are the items still order-able? If you really wanna spilt..create another account and re-order the stuff you want it to be in a separate shipment

Yea..I've ordered some stuff before..the day before the release date it was still available for pre-order. Then the next day its just out of stock zzzz

You can't split your orders, if you realized, their shipment preparation time is the longest coz they want to wait for a few days in case you order more items so that it can be shipped out together to save you shipping cost. (I read it somewhere in HLJ FAQ before)

I guess HLJ really gives us the impression of "Hami Lan J**o?!"

Hi guys,

As far as I know, if my items get detained by customs, I have an option to pay RM49.50 to assign Pos Malaysia as my agent to collect the parcel on my behalf. So far I know that it applies for Butterworth Customs.

Does it also apply to KLIA customs?

Thanks!

I always use SAL and so far no damages (except for minor dents). HobbySearch's packaging is quite good (I prefer AmiAmi's though)

How damaged is it? Till the box berlubang-lubang? Maybe you can bring your parcel to the PosLaju center and see if can claim insurance..

Usually 2 weeks..but sometimes 8 days

Some custom officers are like that, especially if you can convince them that its for personal usage and try to just pujuk pujuk them haha..

Last time bought FF OST CDs from Play-Asia worth RM250++ total, but kena tahan and must pay tax (I know shouldn't kena wan but that time I dunno) =.=

My mum helped me collect..she just say that these are my interest and Msia dun have..and these are just kids music LOLLLL!!

That time CDs are taxed 30%..so in the end they made the value of the package from RM250 to RM100..so tax just RM30..