i seriously dun think Samsung was prepared to be one of the top leaders in terms of phone sales...

they dun have the proper support infrastructure ready.

i was near federal highway end of last week and decided to pop by the service centre and see if i can claim warranty (not so responsive screen + hissing sound from charger + the ori cable now causes phone to go into car mode)...

when i entered... wah, so many people. pressed for number... more than 20+ ppl ahead of me. waited... after more than 15 mins, gave up. coz in that 15+ mins, only called 2 more guys. at that rate, i'd have to wait for like... a few hours?!?

saw they now had feedback form. one question was -- how long i had to wait to be served... the answers options they have is a laugh... <1 minute; <3 minutes; <5 mins; <10mins (or sth like that)... the last option was just more than 15mins... my goodness... the questionnaire shows they are not even aware of the actual situation. it should give options like: <10mins; <30mins; <60mins, etc...

ya, that's also my concern... if dun fix the screen issue now... dunno if 1yr down the road, the whole screen become not so sensitive even when not charging...